Jobs at Bidvest Facilities Management

ROLE PURPOSE

• To implement and manage an integrated Facilities Management solution for Clients in accordance with the SLA.

MAIN OUTPUTS

• Responsible for driving integrated Facilities Management (FM) services and strategy for the Client
• Ensure delivery of efficient FM service as outlined in the Service Level Agreement (SLA)
• Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Contracts Manager, and in accordance to Client needs
• Conduct daily audits on FM services rendered and ensure that prescribed work quality and standards are sustained
• Ensure timeous sign-off and variance explanations on P&L's
• Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on FM services rendered
• Manage back to back SLA agreements with suppliers and contractors
• Monitor service providers’ (contractors) performance and effect corrective action on any deviations to the SLA
• Assist in the management of FM projects and provide technical support, where applicable
• Demonstrate and instill effective adherence to processes on infrastructure maintenance
• Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions
• Ensure timeous processing of invoices
• Provide monthly reports and feedback on continued compliance to the SLA
• Building strategic relationships both internally and externally
• Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
• Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
• Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees
• Responsible for training, coaching, mentoring & development of subordinate employees

QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE

The Applicant must meet the following requirements:

• Matric (Senior Certificate)
• National Diploma/Degree: Facilities Management, Property Management, Project Management, Operations Management or related FM formal qualification
• Valid SA Driver’s License
• 5yrs relevant experience in Facilities Management, CRM, Property Management & Financial Management
• Facilities Management, CRM, Property Management & Financial Management
• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level)
• SAP knowledge
• Knowledge of OHS Act, ISO 9001 Quality Management, Risk Management Systems, Property Law & Contractual Law

FUNDAMENTAL COMPETENCIES

• Supervisory Skills
• Subordinates Capacity Building
• Customer Focus
• Negotiation Skills
• Analytical Skills
• Planning/Scheduling/Objective Setting
   

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Brief Role Description:

• To provide administrative quality management to technical staff in accordance to contractual deliverables.

Key Performance Areas

• Checking and verifying correctness of requests if they meet the standards as per contractual deliverables/standards.
• Accurate uploading of Proof of delivery on SAP.
• Conduct effective tracking of all PODs with the Regions.
• Accurately follow up with regions for all outstanding and or corrective proof of delivery.
• Ensuring on time, complete and correct PODs and system statuses enabling the correct billing submitted to Client.
• Daily & weekly compiling of reports on PODs standards for all regions.
• Reduction of payment rejections from Client due to inadequate PODs.
• Performing Quality Assurance on tickets.
• Verification of PODs.
• Manage Quality Rejections sent to regions.
• Adhering to client quality guidelines.
• Manage the Actuals vs Quote Correction Report for each region.
• Liaising with regional Commercial Specialist regarding relogs to be done.
• Manage communication channels with Portfolio Managers, Call Centre and CCC’s.
• Loading of missing information on POD’s in iCres & SAP.
• Reconciliation of Bank Statements to Diesel Transactions captured on SAP for all contracts.

Minimum Requirements

• Certificate in Administration, Customer Service or technical qualification an advantage
• Matric (Senior Certificate)
• Valid code 8 SA driver’s license
• 1-3 years relevant experience conducting administrative duties / Technical Background
• Customer Service training and administration
• MS Word, MS Excel & MS Outlook (Intermediate skill level), SAP Knowledge
• IMS (Integrated Management System)

Fundamental Competencies

• Result Oriented
• Customer/Client
• Focused Teamwork
• Attentive To Detail
• Ability To Dealing with Ambiguity
• Relationship Building
• Stress Tolerant
• Interactive Reasoning
• Good Listening Skills
• Good Written Communication
• Planning & Scheduling
• Excellent Oral Communication