Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prim...
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Job Description
- We are looking for an experienced, client-focused Universal Banker to support the delivery of sales, service, client experience and operational objectives within a branch and Local Market environment.
- The role is responsible for engaging with Personal, Prestige and Private Banking clients, understanding their banking needs and resolving client demand in a one-and-done manner where possible. The Universal Banker will also partner closely with the Universal Banking Team Leader to support the execution of Local Market initiatives, identify client growth opportunities, promote appropriate banking solutions and contribute to a high-performing branch environment.
- The role may require travel within the Local Market from time to time to support client engagement, branch initiatives and business execution.
Key Responsibilities:
- Engage with clients across branch and digital channels to understand their needs, resolve banking queries, open and maintain accounts and deliver a consistent client experience in line with laid-down procedures.
- Support the Universal Banking Team Leader in executing Local Market initiatives by identifying client opportunities, supporting sales activity and contributing to the delivery of branch and Local Market objectives.
- Identify cross-selling and up-selling opportunities through client conversations, promote relevant banking products and services and encourage the use of digital and non-branch channels.
- Apply risk, compliance and regulatory requirements across all client interactions, including Know Your Customer, Protection of Personal Information, FAIS disclosures, account opening, mandates and application submissions.
- Analyse client information, account conduct and supporting documentation to make informed recommendations, resolve demand within scope and escalate matters where required.
- Contribute to a high-performing team culture by following agreed ways of work, supporting team learning, sharing insights and assisting colleagues where needed.
Qualifications
- NQF Level 5 FAIS-aligned qualification in a field linked to the role, such as Commerce, Banking, Finance, Financial Planning, Business Management or a related discipline.
- Must meet FAIS Fit and Proper requirements.
- FAIS Representative status is required, or the ability to operate under supervision where applicable.
- A valid driver’s licence is advantageous where Local Market travel is required.
Minimum Experience:
- 3 to 4 years’ experience in branch banking, frontline banking, client service, sales or a contact centre environment.
- Good understanding of banking products, account processes, application submissions, client onboarding and laid-down banking procedures.
- Experience engaging clients to understand their financial needs and identify appropriate banking, lending, insurance, digital or broader financial solutions.
- Sound working knowledge of risk, compliance and regulatory requirements, including FAIS, Know Your Customer and Protection of Personal Information requirements.
- Ability to work in a target-driven environment, manage client demand effectively and support team delivery against sales, service and operational objectives.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches and Following Procedures
- Articulating Information and Convincing People
- Challenging Ideas and Exploring Possibilities
- Generating Ideas and Providing Insights
- Making Decisions and Producing Output
- Showing Composure and Understanding People
Technical Competencies:
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Client Acceptance & Review
- Customer Understanding ( Consumer Banking)
- Processing
- Product Knowledge (Consumer Banking)
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Job Description
- To lead and manage the implementation, enablement, integration, monitoring, and reporting of Sustainability (Environmental, Social and Governance – ESG) initiatives across Standard Insurance Limited (SIL) as a primary focus, ensuring alignment with regulatory requirements, Group frameworks, and industry best practices.
- The role is accountable for enterprise‑wide ESG enablement, acts as SIL’s primary ESG management focal point, and provides senior oversight, advice, and coordination (BAU and once-off project initiatives) of climate and sustainability‑related initiatives.
- The secondary focus is the management and enablement of ESG‑related and sustainability‑related regulatory compliance, in partnership with the second‑line Compliance function, including emerging regulations and existing obligations.
Qualifications
- Type of Qualification: Degree
- Field of Study: Environmental Sciences/Management, Law, Compliance, Risk Management, Insurance, Finance, Sustainability, or related field.
Experience Required
- 8-12 years
- ESG / Sustainability leadership experience, with track record of implementing sustainability initiatives, and providing sound expertise.
- Insurance, Risk, Compliance experience
- Senior stakeholder, committee, and regulatory engagement experience
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Interpreting & Articulating Information/data
- Developing Expertise
- Exploring Possibilities & generating Ideas
- Interacting with People
- Collaboration
- Managing & Influencing
- Upholding Standards
- Team Work
Technical Competencies:
- Sustainability / ESG capabilities
- Compliance & Risk management
- Project Management/enablement/coordination skills
- Data analysis
- Reporting & Disclosures
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Job Description
- The role is responsible for driving and supporting the bank's Information Security initiatives through the implementation, monitoring, and optimization of data protection and threat prevention controls.
- The incumbent will manage and enhance security platforms that protect sensitive data and systems from infiltration, misuse, and data leakage. This includes operational ownership of Data Loss Prevention (DLP), Email Security, Web Security, and Secure Service Edge (SSE) technologies whilst collaborating with risk, legal, compliance, and infrastructure teams to ensure alignment with regulatory and internal security requirements.
- Experience coordinating delivery across multiple technology or business domains where work spans platforms, infrastructure, or shared services (advantageous).
- Ability to manage cross‑team dependencies and ensure clear ownership and alignment across diverse technical streams.
- Familiarity with governance, risk, and compliance processes and integrating related commitments (e.g., audit, risk remediation) into programme delivery plans.
- Ability to consolidate multiple sources of work intake (strategic initiatives, operational requests, audit actions, BAU activities) into a unified delivery backlog.
- General understanding of enterprise technology environments (cloud, identity, networking, platforms, or security controls) to support effective dependency management.
- Experience coordinating delivery with third‑party service providers or vendors, ensuring aligned deliverables and timelines.
- Proven capability in identifying and resolving complex blockers involving multiple teams, vendors, or operational units.
- Experience supporting delivery hygiene and alignment to organisational standards (e.g., operational readiness, platform compliance, or control maturity baselines).
- Strong cross‑functional stakeholder engagement skills with ability to work across business, technology, and operational teams.
- Experience delivering in high‑assurance or regulated environments (financial services, telecoms, large enterprise IT) is advantageous.
- Exposure to technology‑control domains (identity, data protection, infrastructure hardening, network governance, etc.) is beneficial but not required.
Qualifications
- Type of Qualification: First Degree
- Field of Study: Information Technology
Experience Required
Cyber Security / Technology
- Minimum 10 years in information security or cyber risk, with deep experience in data‑security engineering or security operations.
- Proven leadership experience in managing complex control environments (email, DLP, SWG, APIs, cloud security).
- Strong understanding of POPIA, global data‑protection regulations, cyber frameworks and cloud-native security models.
- Demonstrated ability to lead high-performing teams in fast‑paced, 24/7 operational environments.
- Excellent stakeholder engagement, influencing and communication capabilities.
- Certifications such as CISSP, CCSP, CISM or cloud security certifications are advantageous.
- Manage and optimize data protection and security controls across endpoints, cloud platforms, and collaboration tools, ensuring minimal false positives and regulatory compliance.
- Administer and enhance email and web security solutions to protect against phishing, malware, and spoofing threats.
- Configure and monitor secure access technologies, including SSE and Zero Trust policies, to safeguard remote and cloud environments.
- Investigate security alerts, support incident response, and provide reporting while collaborating with cross-functional teams to strengthen overall security posture.
Additional Information
Behavioural Competencies:
- Challenging Ideas
- Convincing People
- Developing Strategies
- Directing People
- Embracing Change
- Empowering Individuals
- Making Decisions
- Providing Insights
- Resolving Conflict
- Showing Composure
- Taking Action
- Team Working
Technical Competencies:
- Data Analysis
- Documenting
- Internal & External IT Environment
- IT Business Analysis/ Feature Analysis
- IT Programme Management
- Research & Information Gathering
- Service Management Processes
- Vendor Evaluation and Management
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Job Description
- To respond to cyber security incidents and conduct in-depth digital forensic investigations across the Standard Bank Group, in adherence with the Group Digital Forensic Investigation Framework and standards, to identify, preserve, analyse and report on digital evidence relating to fraud, cybercrime, misconduct, insider threats and data breaches.
- The role supports the effective detection, investigation and mitigation of digitally enabled crime and cyber threats, thereby minimising operational losses, regulatory exposure and reputational damage to the organisation.
Qualifications
Minimum Qualifications
- Bachelor’s degree in digital Forensics, Cyber Security, Computer Science, Information Security, Information Systems, or a related field.
Preferred Certifications
- GCFA, GCFE, GNFA, GCTI
- EnCE, CFCE, CCE, CHFI
- CISSP, CISM
- Microsoft Security Certifications
- AWS Security Specialty
- Google Professional Cloud Security Engineer
Experience
- Minimum 5–7 years' experience in Digital Forensics, Incident Response, Cyber Investigations, or a related discipline.
- Proven experience conducting cloud forensic investigations, cyber incident response, mobile device forensics, and Microsoft 365 investigations.
- Experience preparing evidential reports and presenting findings to senior stakeholders, regulators, and legal representatives.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Checking Things
- Developing Expertise
- Examining Information
- Exploring Possibilities
- Following Procedures
- Interpreting Data
- Meeting Timescales
- Providing Insights
- Team Working
- Upholding Standards
Technical Competencies:
- Data Management (Administration)
- Fraud Investigation
- IT Knowledge
- Promote Good Governance, Risk & Control
- Risk Identification
- Risk Management
- Risk Reporting
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Job Description
- To assess and adjust losses of complex claims for Standard Insurance Limited, South Africa, to deliver effective and efficient world class customer service and excel in operation, financial and service requirements.
- To manage, control and attend to contractor audits, authorisations over-mandate, upfront assessments, customer complaints and enforce correct interpretation of the Homeowners insurance policy with panel service providers and clients.
Qualifications
- Type of Qualification: Degree
- Business Commerce, Civil Engineering, Construction and Physical Planning
Experience Required
- The job requires an incumbent with minimum 5 years experience as a Building Assessor.
- Minimum 3 years experience within the Short-Term Insurance Industry would be required.
Additional Information
Behavioural Competencies:
- Developing Expertise
- Upholding Standards
- Adopting Practical Approaches
- Articulating Information
- Team Working
- Taking Action
- Checking Details
- Resolving Conflict
- Providing Insights
- Producing Output
- Meeting Timescales
- Managing Tasks
Technical Competencies:
- Claims Knowledge and Management
- Client Acceptance & Review
- Insurance Principles
- Insurance Products & Services
- Quant Skills
- Risk Perception & Assessment
- Underwriting and Pricing Risk
- Underwriting Management
- Business Administration Skills
- Data Management (Administration)
- Records and Archive Management
- Written Communication
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Job Description
- To design, implement, maintain, and continuously improve cloud security controls and security architecture across AWS environments within Standard Bank. The Cloud Security Engineer will work closely with Cloud Engineering, Infrastructure, DevOps, Security Operations, Risk, and Application teams to ensure that cloud platforms are secure, compliant, resilient, and aligned to enterprise security standards.
- The role is responsible for implementing security-by-design principles, automating security controls, monitoring cloud environments for threats and vulnerabilities, supporting compliance requirements, and enabling secure cloud adoption across the organisation.
Qualifications
- Type of Qualification: First Degree
- Field of Study: Information Technology
Preferred Certifications
- AWS Certified Security – Specialty
- AWS Certified Solutions Architect Associate/Professional
- AWS Certified SysOps Administrator
- Certified Cloud Security Professional (CCSP)
- Certified Information Systems Security Professional (CISSP)
- Microsoft Security, Compliance, and Identity Fundamentals (advantageous)
Experience Required
Software Engineering
3-5 Years
- Experience securing AWS cloud environments within enterprise organisations.
- Strong cloud platform engineering background with deep AWS expertise, including enterprise-scale landing zones and Control Tower implementations.
- Experience implementing cloud security controls and security frameworks.
- Experience implementing platform-level IAM, permission boundaries, SCP frameworks, and preventative controls aligned to enterprise security standards.
- Experience with cloud security monitoring and incident response.
- Experience working within DevSecOps or cloud engineering teams.
3-5 years
- Design and implement secure AWS cloud architectures and security controls.
- Configure and maintain AWS security services and security tooling.
- Implement cloud security best practices and security guardrails across AWS environments.
- Support cloud governance, risk, and compliance initiatives.
- Perform cloud security assessments, vulnerability management, and remediation activities.
- Monitor cloud environments for security threats, suspicious activity, and policy violations.
- Implement and maintain security monitoring, alerting, and incident response capabilities.
- Collaborate with DevOps teams to embed security controls within CI/CD pipelines.
- Automate security controls using Infrastructure as Code (IaC).
- Support identity and access management, including privileged access controls.
- Develop and maintain cloud security standards, policies, and procedures.
- Conduct root cause analysis and remediation following security incidents.
- Participate in security architecture reviews and cloud transformation initiatives.
- Ensure compliance with regulatory, audit, and internal security requirements.
Additional Information
Behavioural Competencies:
- Articulating Information
- Challenging Ideas
- Developing Expertise
- Examining Information
- Exploring Possibilities
- Generating Ideas
- Interpreting Data
- Producing Output
- Providing Insights
- Pursuing Goals
- Resolving Conflict
- Team Working
Technical Competencies:
- AWS Cloud Security
- Cloud Security Architecture
- Identity and Access Management (IAM)
- DevSecOps
- Infrastructure as Code
- Security Monitoring and Incident Response
- Vulnerability Management
- Threat Detection and Analysis
- Cloud Governance and Compliance
- Security Risk Management
- Network Security
- Security Automation
- Information Security
- Cloud Infrastructure
- Security Engineering
- Secure Software Development Lifecycle (SSDLC)
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Job Description
- This is a branch-based leadership role responsible for overseeing the effective functioning of a Point of Representation (POR) within Personal and Private Banking.
- The role focuses on driving sales and service performance, ensuring operational excellence, maintaining strong risk and compliance standards, and leading a high-performing frontline team to deliver a consistent and client-centric banking experience.
Key Responsibilities:
- Lead and manage a team to deliver sales, service and client experience objectives while building a high-performance culture
- Drive branch financial performance by identifying opportunities to grow revenue, deepen client relationships and increase product uptake
- Oversee daily branch operations, including cash handling, security, transactions and process adherence, to ensure efficiency and control
- Monitor, manage and mitigate risk by ensuring compliance with regulatory, audit and internal policy requirements
- Analyse branch performance data, identify gaps and implement improvements across people, processes and systems to meet customer demand
Qualifications
- Diploma or Advanced Certificate (NQF6 FAIS recognised qualification) in Banking, Finance, Business Management or a related field
- FAIS Representative status
Minimum Experience:
- 3 to 4 years’ experience in a frontline banking environment, with strong exposure to sales, service delivery and client engagement
- Proven experience leading or coordinating a frontline team to deliver on sales, service, operational and client experience objectives
- Experience managing team performance, coaching and development, while supporting people processes in partnership with Human Capital
- Strong working knowledge of branch operations, risk controls, compliance requirements, cash handling and banking processes
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches, Following Procedures and Producing Output
- Articulating Information, Convincing People and Understanding People
- Challenging Ideas, Exploring Possibilities and Generating Ideas
- Directing People and Making Decisions
- Providing Insights
Technical Competencies:
- Application and Submission Verification,
- Customer Acceptance and Review
- Banking Process and Procedures
- Customer Understanding
- Product Knowledge
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Job Description
- We are seeking a dynamic and results-driven Relationship Manager to join our Private Banking team. This role is responsible for growing, managing, and retaining a portfolio of high-net-worth clients while delivering exceptional value through personalised financial solutions.
Key Responsibilities:
- Develop and maintain strong relationships with high-net-worth clients by providing tailored financial solutions, proactive engagement, and outstanding service.
- Conduct in-depth financial analyses, create personalised banking strategies, and ensure full compliance with regulatory requirements and internal policies.
- Analyse industry trends, assess the competitive landscape, and provide performance reports to support informed decision-making and drive business growth.
Qualifications
- FAIS aligned Degree in Business Commerce (NQF7 or higher)
- FAIS Representative certification is mandatory, in line with regulatory requirements.
Essential Experience:
- Minimum of 7 years’ experience in financial services, with at least 5–7 years in a relationship management or private banking role.
- Proven ability to analyse clients’ financial needs, identify opportunities, and deliver tailored financial solutions that create value for both client and bank.
- Demonstrated success in client acquisition, retention, and portfolio management within a high-net-worth segment.
- Experience in structuring credit applications and facilitating complex lending, investment, and offshore product offerings.
- Proficient understanding of banking processes, financial acumen, and consumer banking products.
Additional Information
Behavioural Competencies:
- Articulating Information & Providing Insights
- Interpreting Data & Examining Information
- Developing Expertise
- Convincing People & Establishing Rapport
- Producing Output
- Seizing Opportunities
- Taking Action
Technical Competencies:
- Banking Process & Procedures
- Commercial Acumen
- Customer Understanding ( Consumer Banking)
- Financial Acumen
- Product Knowledge (Consumer Banking)
- Risk Identification
- Risk Reporting
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Job Description
- We are looking for a commercially astute and client-led leader to take accountability for the performance, transformation and growth of a defined local market within Personal and Private Banking (PPB).
- This role is responsible for driving client value, leading multi-disciplinary delivery, strengthening market performance across financial and non-financial measures, and embedding integrated ways of working that support a platform-led business model.
- The successful candidate will bring strong branch banking leadership, sound financial and risk management capability, and the ability to lead people, performance and change at scale.
Key Responsibilities:
- Drive local market performance across client experience, revenue growth, operational efficiency and sustainable profitability.
- Lead and commercialise the consumer value proposition and life journeys across branch distribution, Private Banking and client engagement platforms.
- Build, enable and lead multi-disciplinary squads and integrated value chain collaboration to deliver holistic client solutions.
- Strengthen governance, risk management, audit outcomes and recovery planning to protect the sustainability of the local market.
- Lead people, culture and change initiatives that support transformation, capability upliftment and high-performance delivery.
Qualifications
- Bachelor’s Degree or Advanced Diploma in Business Commerce or a related field (NQF 7 or higher FAIS-aligned qualification)
- RE1 & RE5 required
- Must meet the regulatory requirements to act as a Key Individual
Minimum Experience
- 8-10 years’ significant branch banking experience, including management of a client portfolio
- Proven experience managing an income statement and balance sheet
- Strong understanding of digital banking, open banking and platform integration
- Experience driving client retention, market growth and commercial performance
- Experience leading teams, managing change and delivering results across a complex banking environment
Additional Information
Behavioural Competencies:
- Challenging Ideas and Conveying Self-Confidence
- Convincing People and Embracing Change
- Empowering Individuals and Inviting Feedback
- Making Decisions and Providing Insights
- Pursuing Goals and Seizing Opportunities
- Understanding People and Valuing Individuals
Technical Competencies:
- Change Management (HR)
- Credit Delivery
- Financial Acumen
- Mind of Customer Experience
- Risk Identification
- Risk Management
- Strategic Planning and Reporting
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Job Description
- To provide technical support for critical Data Centre Facilities infrastructure, ensuring the continuous availability, reliability, and efficient operation of electrical, mechanical, environmental, and safety systems within the Bank's data centre environment.
- The role supports maintenance activities, monitors facility performance, assists with incident resolution, vendor coordination, compliance activities, and infrastructure changes to ensure a stable, secure, and resilient operating environment that meets business and service delivery requirements.
Qualifications
- Type of Qualification: Electrician NQF4 (Red Seal trade tested)
- Field of Study: Electrical Technician
Preferred Qualifications and Certifications
- Certified Data Centre Professional (CDCP)
- ITIL Foundation
- Building Management Systems (BMS) certification
- Electrical, HVAC, UPS, Generator, or Critical Facilities-related certifications
Experience Required
Technology Operations / Data Centre Facilities Management
Technology
3-4 years
- A minimum of 3 years' experience in a critical facility, engineering, building services, or data centre environment. Experience supporting electrical distribution systems, UPS systems, generators, HVAC and cooling infrastructure, fire detection and suppression systems, building management systems, and environmental monitoring systems is required.
- Practical exposure to maintenance management, vendor coordination, incident resolution, and change control processes within a highly available operational environment is advantageous. A basic understanding of operational risk management, safety compliance, and service management principles is preferred.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Checking Things
- Documenting Facts
- Embracing Change
- Establishing Rapport
- Following Procedures
- Interpreting Data
- Meeting Timescales
- Producing Output
- Showing Composure
- Taking Action
- Team Working
Technical Competencies:
- Critical Facilities Support
- Electrical Infrastructure Support
- Mechanical and Cooling Systems Support
- Infrastructure and Platforms Support
- Incident Management
- Change Management
- Vendor Coordination
- Building Management Systems
- Environmental Monitoring
- Risk and Compliance Awareness
- Technology Orientation
- Data Centre Operations
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Job Description
- To acquire, service and retain clients within the Prestige Banking segment by delivering exceptional relationship management, conducting structured needs analyses and deepening product uptake across lending, transactional and digital banking.
- The role focuses on proactive portfolio growth, quality client engagement, and the identification of wealth, investment and fiduciary opportunities through collaboration with specialist teams.
Key Responsibilities:
- Manage and grow an assigned Prestige client portfolio through proactive engagement, needs‑based conversations and consistent relationship building
- Deepen client banking relationships by identifying opportunities across transactional, lending, digital and rewards solutions
- Identify wealth, investment, fiduciary and estate planning needs and refer clients to Financial Planners, Investment Consultants and specialist teams
- Conduct structured client reviews to understand financial goals and recommend appropriate banking solutions
- Action client service requests efficiently across digital, voice and branch channels, ensuring fast turnaround and a seamless client experience
- Uphold governance and compliance standards by completing all AML, KYC, due diligence, arrears management and regulatory requirements on time
Qualifications
- Bachelor’s Degree in Commerce, Banking, Finance or related field or Advanced Diploma (NQF 7) FAIS-recognised qualification
- Valid driver’s licence and mobility to travel to client sites
Experience Required:
- 2 years total banking experience, with 1 to 2 years FAIS-related experience in a physical, virtual or voice branch environment
- Proven experience in relationship banking, managing a personal, prestige or affluent client portfolio
- Exposure to wealth management, investment consulting, or financial planning referral environments
- Demonstrated ability to grow a portfolio, drive product entrenchment (lending, transactional and digital) and retain clients
- Experience working across multi-channel environments to action client requests, manage credit applications and resolve service gaps
Additional Information
Behavioral Competencies
- Articulating Information
- Challenging Ideas
- Conveying Self-Confidence
- Convincing People
- Developing Expertise
Technical Competencies:
- Banking Process & Procedures
- Client Knowledge
- Client Retention & Client Servicing
- Customer Understanding ( Consumer Banking)
- Risk Awareness & Risk Identification
go to method of application »
Job Description
- To acquire, service and retain clients within the Prestige Banking segment by delivering exceptional relationship management, conducting structured needs analyses and deepening product uptake across lending, transactional and digital banking.
- The role focuses on proactive portfolio growth, quality client engagement, and the identification of wealth, investment and fiduciary opportunities through collaboration with specialist teams.
Key Responsibilities:
- Manage and grow an assigned Prestige client portfolio through proactive engagement, needs‑based conversations and consistent relationship building
- Deepen client banking relationships by identifying opportunities across transactional, lending, digital and rewards solutions
- Identify wealth, investment, fiduciary and estate planning needs and refer clients to Financial Planners, Investment Consultants and specialist teams
- Conduct structured client reviews to understand financial goals and recommend appropriate banking solutions
- Action client service requests efficiently across digital, voice and branch channels, ensuring fast turnaround and a seamless client experience
- Uphold governance and compliance standards by completing all AML, KYC, due diligence, arrears management and regulatory requirements on time
Qualifications
- Bachelor’s Degree in Commerce, Banking, Finance or related field or Advanced Diploma (NQF 7) FAIS-recognised qualification
- Valid driver’s licence and mobility to travel to client sites
Experience Required:
- 2 years total banking experience, with 1 to 2 years FAIS-related experience in a physical, virtual or voice branch environment
- Proven experience in relationship banking, managing a personal, prestige or affluent client portfolio
- Exposure to wealth management, investment consulting, or financial planning referral environments
- Demonstrated ability to grow a portfolio, drive product entrenchment (lending, transactional and digital) and retain clients
- Experience working across multi-channel environments to action client requests, manage credit applications and resolve service gaps
Additional Information
Behavioral Competencies
- Articulating Information
- Challenging Ideas
- Conveying Self-Confidence
- Convincing People
- Developing Expertise
Technical Competencies:
- Banking Process & Procedures
- Client Knowledge
- Client Retention & Client Servicing
- Customer Understanding ( Consumer Banking)
- Risk Awareness & Risk Identification
go to method of application »
Job Description
- To acquire, service and retain clients within the Prestige Banking segment by delivering exceptional relationship management, conducting structured needs analyses and deepening product uptake across lending, transactional and digital banking.
- The role focuses on proactive portfolio growth, quality client engagement, and the identification of wealth, investment and fiduciary opportunities through collaboration with specialist teams.
Key Responsibilities:
- Manage and grow an assigned Prestige client portfolio through proactive engagement, needs‑based conversations and consistent relationship building
- Deepen client banking relationships by identifying opportunities across transactional, lending, digital and rewards solutions
- Identify wealth, investment, fiduciary and estate planning needs and refer clients to Financial Planners, Investment Consultants and specialist teams
- Conduct structured client reviews to understand financial goals and recommend appropriate banking solutions
- Action client service requests efficiently across digital, voice and branch channels, ensuring fast turnaround and a seamless client experience
- Uphold governance and compliance standards by completing all AML, KYC, due diligence, arrears management and regulatory requirements on time
Qualifications
- Bachelor’s Degree in Commerce, Banking, Finance or related field or Advanced Diploma (NQF 7) FAIS-recognised qualification
- Valid driver’s licence and mobility to travel to client sites
Experience Required:
- 2 years total banking experience, with 1 to 2 years FAIS-related experience in a physical, virtual or voice branch environment
- Proven experience in relationship banking, managing a personal, prestige or affluent client portfolio
- Exposure to wealth management, investment consulting, or financial planning referral environments
- Demonstrated ability to grow a portfolio, drive product entrenchment (lending, transactional and digital) and retain clients
- Experience working across multi-channel environments to action client requests, manage credit applications and resolve service gaps
Additional Information
Behavioral Competencies
- Articulating Information
- Challenging Ideas
- Conveying Self-Confidence
- Convincing People
- Developing Expertise
Technical Competencies:
- Banking Process & Procedures
- Client Knowledge
- Client Retention & Client Servicing
- Customer Understanding ( Consumer Banking)
- Risk Awareness & Risk Identification
go to method of application »
Job Description
- To acquire, service and retain clients within the Prestige Banking segment by delivering exceptional relationship management, conducting structured needs analyses and deepening product uptake across lending, transactional and digital banking.
- The role focuses on proactive portfolio growth, quality client engagement, and the identification of wealth, investment and fiduciary opportunities through collaboration with specialist teams.
Key Responsibilities:
- Manage and grow an assigned Prestige client portfolio through proactive engagement, needs‑based conversations and consistent relationship building
- Deepen client banking relationships by identifying opportunities across transactional, lending, digital and rewards solutions
- Identify wealth, investment, fiduciary and estate planning needs and refer clients to Financial Planners, Investment Consultants and specialist teams
- Conduct structured client reviews to understand financial goals and recommend appropriate banking solutions
- Action client service requests efficiently across digital, voice and branch channels, ensuring fast turnaround and a seamless client experience
- Uphold governance and compliance standards by completing all AML, KYC, due diligence, arrears management and regulatory requirements on time
Qualifications
- Bachelor’s Degree in Commerce, Banking, Finance or related field or Advanced Diploma (NQF 7) FAIS-recognised qualification
- Valid driver’s licence and mobility to travel to client sites
Experience Required:
- 2 years total banking experience, with 1 to 2 years FAIS-related experience in a physical, virtual or voice branch environment
- Proven experience in relationship banking, managing a personal, prestige or affluent client portfolio
- Exposure to wealth management, investment consulting, or financial planning referral environments
- Demonstrated ability to grow a portfolio, drive product entrenchment (lending, transactional and digital) and retain clients
- Experience working across multi-channel environments to action client requests, manage credit applications and resolve service gaps
Additional Information
Behavioral Competencies
- Articulating Information
- Challenging Ideas
- Conveying Self-Confidence
- Convincing People
- Developing Expertise
Technical Competencies:
- Banking Process & Procedures
- Client Knowledge
- Client Retention & Client Servicing
- Customer Understanding ( Consumer Banking)
- Risk Awareness & Risk Identification
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Job Description
- We are looking for a commercially driven and relationship-led Signature Relationship Manager to grow, retain and deepen a portfolio of high-value and ultra-high-net-worth clients within our Private Banking segment.
- This role is suited to an experienced banking professional with a proven track record in building trusted client relationships, identifying client needs, structuring appropriate financial solutions and driving sustainable portfolio growth.
- The successful candidate will act as the primary relationship owner for Signature clients, providing personalised, high-touch banking solutions aligned to the client’s lending, investment, advisory and broader financial needs.
Job Purpose:
- To grow, maintain and retain a portfolio of Signature Banking clients within the Private Banking segment by delivering relationship-led financial solutions, deepening client value, identifying sales opportunities and ensuring strong alignment to the segment value proposition, risk appetite and regulatory requirements.
Key Responsibilities:
- Build, manage and retain trusted relationships with high-value and ultra-high-net-worth clients through regular, value-adding engagement and proactive portfolio management.
- Identify client needs and sales opportunities by analysing financial information, understanding client objectives and recommending appropriate banking, lending, investment, insurance and advisory solutions.
- Drive portfolio growth by acquiring new Signature clients, deepening existing relationships and collaborating with internal specialists across relevant business areas.
- Structure and motivate credit applications, including complex lending requirements, while ensuring sustainable bankability, sound due diligence and effective credit risk management.
- Retain client balances and wallet share through competitive pricing, relationship ownership, tailored propositions and proactive stakeholder engagement.
- Ensure all client interactions, advice, instructions, documentation and portfolio activity are managed in line with FAIS, compliance, risk and regulatory requirements.
Qualifications
- Bachelor’s Degree or Advanced Diploma (FAIS Aligned NQF7 or Higher) in Business Commerce, Finance, Banking or Economics.
- Must meet FAIS Fit and Proper requirements.
Experience Required:
- 5 to 7 years’ experience in relationship banking, private banking, affluent banking or a similar client portfolio environment.
- Proven experience managing high-value or ultra-high-net-worth client relationships.
- Strong track record in building long-term client relationships, identifying sales opportunities and delivering client-led financial solutions.
- Experience in growing and retaining client portfolios, managing revenue targets and deepening client value across banking, lending, investment and advisory solutions.
- Strong understanding of credit structuring, client financial analysis, risk management, compliance and stakeholder collaboration.
Additional Information
Behavioural Competencies:
- Articulating Information and Convincing People
- Interacting with People and Understanding People
- Seizing Opportunities and Pursuing Goals
- Developing Strategies and Providing Insights
- Interpreting Data and Making Decisions
- Developing Expertise and Producing Output
Technical Competencies:
- Banking Process & Procedures
- Commercial Acumen
- Customer Understanding ( Consumer Banking)
- Financial Acumen
- Product Knowledge (Consumer Banking)
- Risk Identification
- Risk Reporting
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Job Description
- To drive and facilitate robust and effective end to end Business Banking credit risk management across the designated province within South Africa. This entails working in partnership with the Provincial Business and Credit stakeholders in ensuring appropriate and strategically aligned risk capabilities (people, systems, processes, and culture), in line with the Credit Risk Management Framework for BCB SA Credit.
- To lead the entire Business Banking Credit team in Gauteng province, providing overall credit guidance, direction, ownership, and support of the Gauteng Business Banking portfolio whilst aiding in development of effective and appropriate Credit risk management solutions for Business Banking to ensure Credit risk quality is upheld, Credit Risk performance remains optimal and that the province asset growth targets are supported.
Qualifications
- Type of Qualification: First Degree
- Field of Study: Business Commerce , Risk Management
- Type of Qualification: Post Graduate Degree
- Field of Study: Risk Management
Experience Required
Credit Risk – BCB
- Risk & Corporate Affairs
- More than 10 years
- 10 years' plus experience, in-depth experience in Business or Commercial credit risk Management and originating of deals, evaluation of Credit and building and maintaining internal stakeholder relationships with the aim of driving Business Strategy. An understanding of scored lending and portfolio management is also encouraged.
Additional Information
Behavioural Competencies:
- Developing Expertise
- Examining Information
- Interacting with People
- Making Decisions
- Resolving Conflict
- Taking Action
Technical Competencies:
- Debt Consolidation
- Financial Statement Analysis
- Loan Assessment & Approval
- Mortgage Lending
- Operating Cash Flow Analysis
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Job Description
- The Network Technology Owner is responsible for defining and driving the strategy, architecture, and lifecycle management of one or more technology products or services.
- The role ensures that technology solutions are scalable, reliable, secure, and aligned to business objectives by leading technology research, evaluation, development, and continuous improvement initiatives. The incumbent will work closely with business stakeholders, architects, engineers, service delivery teams, and vendors to translate business requirements into effective technology strategies and solutions.
- The role is accountable for product and service roadmaps, technology lifecycle management, service catalogue ownership, and ensuring alignment to enterprise standards.
- The Technology Owner will lead the design, implementation, and maintenance of technology services, manage vendor relationships, drive reference architectures and multi-year roadmaps, and ensure products remain current through effective patching, upgrades, and lifecycle planning. The role will also guide engineering teams in delivering technical solutions and ensuring services are operationally sustainable, supportable, and continuously improved.
- A key responsibility is the ownership of the enterprise wireless networking strategy. The successful candidate must have a strong understanding of wireless networking fundamentals, including wireless standards and technologies, RF (Radio Frequency) concepts, wireless architecture, and network protocols.
Qualifications
- Type of Qualification: Post Graduate Degree
- Field of Study: Computer Science, Information Systems, Engineering, or related discipline
Experience Required
Enterprise Technology & Solutions Architecture
Technology
- 8-10 years
- Proven experience in technology ownership, solution architecture, infrastructure management, or technology service delivery within an enterprise environment.
- Strong experience in defining technology strategies, managing product lifecycles, developing roadmaps, and aligning technology capabilities with business needs.
- Experience with vendor management, service management practices, architecture principles, and leading technical teams. Exposure to wireless infrastructure, enterprise networking, cloud, security, and emerging technology trends will be advantageous.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Checking Things
- Developing Expertise
- Documenting Facts
- Embracing Change
- Examining Information
- Interpreting Data
- Managing Tasks
- Producing Output
- Taking Action
- Team Working
Technical Competencies:
- Technology Strategy Development
- Solution Architecture
- Service Management Processes
- Technology Lifecycle Management
- Product Management
- Vendor Evaluation and Management
- Information Security Management
- IT Risk Management
- Enterprise Architecture
- Infrastructure Management
- Roadmap Development
- Knowledge of Banking & Financial Services
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Job Description
- The Infrastructure & Operations (I&O) Business Service Lead is responsible for driving operational excellence across IT Service Management (ITSM) practices within the Infrastructure & Operations portfolio.
- The role supports governance, coordination, reporting, and stakeholder engagement across Incident, Problem, Change, and Configuration Management processes, ensuring adherence to service management standards, operational controls, and data quality requirements. The incumbent works closely with Infrastructure Leads, Technology Owners, Architects, Practice Leads, and ITSM stakeholders to improve service stability, resolve operational challenges, and drive continuous improvement.
- The role facilitates Problem, Incident, and Change Management activities by coordinating resolutions, supporting major incident processes, managing change governance, and improving operational reporting. The Business Service Lead ensures effective CMDB management, accurate service data, service availability tracking, and monthly ITSM reporting to support portfolio governance and technology stability.
- The role contributes to maintaining resilient, efficient, and high-performing technology services across the organisation.
Qualifications
- Type of Qualification: First Degree
- Field of Study: Computer Science, Information Systems, Business Information Technology, or related discipline
Experience Required
Service Management & Technology Operations
Technology
- 5-8 years
- Proven experience in IT Service Management, Infrastructure Operations, or Technology Service Delivery environments. Strong knowledge of Incident, Problem, Change, Configuration, and Major Incident Management processes.
- Experience facilitating stakeholder engagement across technology and business teams, managing service governance activities, and producing executive-level operational reporting. Exposure to CMDB management, service availability reporting, IT operational risk management, and technology service improvement initiatives.
- Experience working within large-scale enterprise environments and familiarity with Agile delivery practices will be advantageous.
Additional Information
Behavioural Competencies:
- Articulating Information
- Checking Things
- Developing Strategies
- Establishing Rapport
- Exploring Possibilities
- Following Procedures
- Generating Ideas
- Making Decisions
- Providing Insights
- Showing Composure
- Team Working
- Upholding Standards
Technical Competencies:
- Incident Management
- Problem Management
- Change Management
- Major Incident Management
- Configuration Management Database (CMDB)
- Service Level Management
- IT Service Management (ITSM)
- IT Operations Governance
- IT Risk Management
- Service Reporting and Analytics
- Stakeholder Management
- Information Technology Infrastructure Management
- Vendor and Third-Party Coordination
- Knowledge of Banking and Financial Services
- Service Management Processes
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Job Description
- We are looking for a commercially driven and relationship-led Signature Relationship Manager to grow, retain and deepen a portfolio of high-value and ultra-high-net-worth clients within our Private Banking segment.
- This role is suited to an experienced banking professional with a proven track record in building trusted client relationships, identifying client needs, structuring appropriate financial solutions and driving sustainable portfolio growth.
- The successful candidate will act as the primary relationship owner for Signature clients, providing personalised, high-touch banking solutions aligned to the client’s lending, investment, advisory and broader financial needs.
Job Purpose
- To grow, maintain and retain a portfolio of Signature Banking clients within the Private Banking segment by delivering relationship-led financial solutions, deepening client value, identifying sales opportunities and ensuring strong alignment to the segment value proposition, risk appetite and regulatory requirements.
Key Responsibilities:
- Build, manage and retain trusted relationships with high-value and ultra-high-net-worth clients through regular, value-adding engagement and proactive portfolio management.
- Identify client needs and sales opportunities by analysing financial information, understanding client objectives and recommending appropriate banking, lending, investment, insurance and advisory solutions.
- Drive portfolio growth by acquiring new Signature clients, deepening existing relationships and collaborating with internal specialists across relevant business areas.
- Structure and motivate credit applications, including complex lending requirements, while ensuring sustainable bankability, sound due diligence and effective credit risk management.
- Retain client balances and wallet share through competitive pricing, relationship ownership, tailored propositions and proactive stakeholder engagement.
- Ensure all client interactions, advice, instructions, documentation and portfolio activity are managed in line with FAIS, compliance, risk and regulatory requirements.
Qualifications
- Bachelor’s Degree or Advanced Diploma (FAIS Aligned NQF7 or Higher) in Business Commerce, Finance, Banking or Economics.
- Must meet FAIS Fit and Proper requirements.
Experience Required:
- 5 to 7 years’ experience in relationship banking, private banking, affluent banking or a similar client portfolio environment.
- Proven experience managing high-value or ultra-high-net-worth client relationships.
- Strong track record in building long-term client relationships, identifying sales opportunities and delivering client-led financial solutions.
- Experience in growing and retaining client portfolios, managing revenue targets and deepening client value across banking, lending, investment and advisory solutions.
- Strong understanding of credit structuring, client financial analysis, risk management, compliance and stakeholder collaboration.
Additional Information
Behavioural Competencies:
- Articulating Information and Convincing People
- Interacting with People and Understanding People
- Seizing Opportunities and Pursuing Goals
- Developing Strategies and Providing Insights
- Interpreting Data and Making Decisions
- Developing Expertise and Producing Output
Technical Competencies:
- Banking Process & Procedures
- Commercial Acumen
- Customer Understanding ( Consumer Banking)
- Financial Acumen
- Product Knowledge (Consumer Banking)
- Risk Identification
- Risk Reporting
go to method of application »
Job Description
- We are looking for a strategic and commercially driven Provincial Client Coverage Head of Private Banking to lead the delivery of Private Banking objectives across the province.
- This role is accountable for driving financial performance, market share growth, client experience, risk governance and people leadership in alignment with the broader Private Banking and PPB Client Coverage strategy.
- The successful candidate will be responsible for leading provincial execution, unlocking growth opportunities, strengthening collaboration across business units, and ensuring that Private Banking clients receive a consistent, high-quality and value-led banking experience.
Key Responsibilities:
- Lead the provincial execution of the Private Banking strategy, ensuring delivery against financial, client experience, growth and market share objectives.
- Drive collaboration across segments, products, corporate functions and business units to unlock ecosystem opportunities and deliver integrated client solutions.
- Oversee risk, governance, credit arbitration and compliance standards to ensure sustainable portfolio performance and effective risk mitigation.
- Monitor market, competitor and client trends to identify growth opportunities, strengthen the value proposition and improve provincial performance.
- Lead, coach and enable Private Banking teams across the province, ensuring strong people leadership, performance management and alignment to business priorities.
Qualifications
- A Degree (NQF7 or Higher) in a field related to the role, such as Business, Commerce, Finance, Economics, Accounting, Banking or a related field.
- Must be a registered or eligible Key Individual.
- RE1 and RE5 are required.
Experience Required:
- Minimum of 10 years’ experience in banking or financial services, with strong exposure to Private Banking, client coverage, sales leadership and service delivery.
- Proven experience in leading teams, managing senior stakeholders and delivering financial and non-financial business outcomes.
- Strong experience in credit applications, credit arbitration, budgeting, forecasting, sales management, cost control and risk governance.
- Solid understanding of Private Banking products, client value propositions, portfolio management and the broader financial services environment.
Additional Information
Behavioural Competencies:
- Strategic Leadership
- Commercial Drive
- Influencing and Stakeholder Management
- Decision-Making
- People Leadership
- Adaptability and Resilience
Technical Competencies:
- Private Banking and Client Coverage Expertise
- Financial Acumen
- Credit and Risk Management
- Sales and Portfolio Management
- Product and Market Knowledge
- Governance and Regulatory Knowledge
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Job Description
- We are seeking a dynamic and results-driven Relationship Manager to join our Private Banking team. This role is responsible for growing, managing, and retaining a portfolio of high-net-worth clients while delivering exceptional value through personalised financial solutions.
Key Responsibilities:
- Develop and maintain strong relationships with high-net-worth clients by providing tailored financial solutions, proactive engagement, and outstanding service.
- Conduct in-depth financial analyses, create personalised banking strategies, and ensure full compliance with regulatory requirements and internal policies.
- Analyse industry trends, assess the competitive landscape, and provide performance reports to support informed decision-making and drive business growth.
Qualifications
- FAIS aligned Degree in Business Commerce (NQF7 or higher)
- FAIS Representative certification is mandatory, in line with regulatory requirements.
Essential Experience:
- Minimum of 7 years’ experience in financial services, with at least 5–7 years in a relationship management or private banking role.
- Proven ability to analyse clients’ financial needs, identify opportunities, and deliver tailored financial solutions that create value for both client and bank.
- Demonstrated success in client acquisition, retention, and portfolio management within a high-net-worth segment.
- Experience in structuring credit applications and facilitating complex lending, investment, and offshore product offerings.
- Proficient understanding of banking processes, financial acumen, and consumer banking products.
Additional Information
Behavioural Competencies:
- Articulating Information & Providing Insights
- Interpreting Data & Examining Information
- Developing Expertise
- Convincing People & Establishing Rapport
- Producing Output
- Seizing Opportunities
- Taking Action
Technical Competencies:
- Banking Process & Procedures
- Commercial Acumen
- Customer Understanding ( Consumer Banking)
- Financial Acumen
- Product Knowledge (Consumer Banking)
- Risk Identification
- Risk Reporting
Method of Application
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