Vacant Jobs at Ignition Group

Description

Market Research and Opportunity Identification

• Conduct in-depth market research to identify emerging trends, competitor strategies, and untapped business segments.
• Analyze customer segments to understand key decision-makers, pain points, and growth potential.
• Develop targeted prospecting strategies for high-potential industries, geographies, and customer profiles.
• Monitor regulatory, economic, and technological developments that could influence market opportunities.

Lead Generation and Pipeline Development

• Design and implement outreach campaigns via email, cold calls, LinkedIn, and other channels to generate qualified leads.
• Collaborate with the marketing team to create compelling campaigns, content, and events that attract new prospects.
• Qualify leads through needs analysis and ensure accurate handover into the sales pipeline.
• Maintain and continuously build a robust pipeline of opportunities in CRM systems.

Client Engagement and Relationship Building

• Initiate and lead consultative conversations to understand client needs, business goals, and challenges.
• Build credibility and trust with stakeholders at all levels through clear communication and value-driven solutions.
• Conduct solution presentations and demos that align to the client’s operational and strategic priorities.
• Ensure a seamless transition from lead to client onboarding, engaging relevant internal teams as needed.

Proposal Development and Deal Closure

• Lead the preparation of tailored proposals, including commercial models and service solutions aligned to client requirements.
• Facilitate negotiations, addressing objections and aligning on win-win outcomes with clients.
• Engage senior leadership as needed for key opportunities to accelerate closure and relationship development.
• Finalize contracts and support the implementation team to ensure service delivery is aligned with commitments.

Sales Reporting and Performance Tracking

• Maintain up-to-date records of all sales activities, prospects, and opportunity stages in CRM systems.
• Generate weekly and monthly sales performance reports, analyzing conversion metrics, pipeline health, and revenue forecasts.
• Use data insights to adjust strategies and improve targeting, engagement, and deal conversion rates.
• Monitor customer feedback and post-deal performance to identify referral or upselling opportunities.

Strategic Collaboration and Continuous Improvement

• Work closely with the Product and Operations teams to provide market feedback that informs product enhancements.
• Participate in internal planning sessions to align business development activities with broader company goals.
• Identify inefficiencies in the sales process and recommend improvements that drive faster sales cycles and better client outcomes.
• Contribute to team learning by sharing best practices, insights from the field, and competitive intelligence.

Requirements

• Solid knowledge of business development strategies and B2B sales methodologies.
• Skilled at identifying new market opportunities and positioning solutions effectively.
• Proficient in sales automation and CRM tools (e.g. Salesforce, HubSpot).
• Excellent communication and presentation skills.
• Strong negotiation and closing capabilities.
• Entrepreneurial mindset with the ability to take initiative and work independently.
• High level of integrity and ability to build trust-based relationships.
• Analytical thinker with strong commercial acumen.
• Persistent and resilient in achieving targets and dealing with rejection.
• Collaborative, with an ability to influence cross-functional teams.

Education and Experience:

• Matric
• Bachelor’s degree Sales, Marketing, Business or in a relevant field preferred
• At least 3 years’ experience in a business development or B2B sales role.
• Experience working with CRM systems and using data to drive decision-making.
• Demonstrated ability to generate leads, manage long sales cycles, and close complex deals.
• Experience engaging with internal stakeholders and external partners at various levels.

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The Detail:

• The Workforce Manager will play a pivotal role in driving our contact centre operations forward, ensuring that a high level of productivity is continuously maintained by effectively delivering real-time (intra-day) management.
• The successful candidate will demonstrate a strong understanding of how planning and forecasting staffing requirements contribute to optimal schedules and real-time (intra-day) management to support our growing contact centre operations teams.We operate both domestically and internationally.

Requirements
Educational and Professional Body Requirements:

• Matric
• Contact Centre qualification will be an advantage

Experience:

• Minimum of 5 years' experience in a Contact Centre Workforce Management position.Proven experience managing Contact Centre Workforce teams.Experience in a customer service, campaign, claims, retentions and/or sales contact centreenvironment required.
• Demonstrable experience working with the MS office suite, including MS excel and MS word.

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The Detail:

Team Management: 

• Participates in managing, guiding, and supporting the contact centre quality assurance team. 
• Collaborate with direct reports to manage contact centre quality, risk and compliance operations. 
• Direct the provision of coaching, training, and development opportunities for agents. 
• Ensure access the relevant tools and systems to enable effective team performance. 
• Ensure consistent communication throughout the team. 
• Assign, monitor and coordinate assignments and work activities. 
• Set operational objectives for contact centre quality assurance team to ensure KPIs are achieved and aligned with sales and support services.  
• Drive revenue generation within teams. 
• Monitor staffing requirements to ensure high productivity whilst being cost-conscious.  

Daily Operations Management: 

• Provide data and performance metrics to assist data-driven decisions. 
• Support the execution of company policies and procedures to support the overall company objectives. 
• Analyse current procedures, policies, processes, best practice, systems and identify areas for improvement. 
• Ensure the performance of the contact centre is aligned to the SLA requirements and company quality assurance, compliance and risk standards. 
• Review compliance, risk and quality assurance guides across sales and services to ensure alignment to the relevant measurables.  
• Ensure the efficient collaboration of all relevant stakeholder throughout the product lifecycle. 
• Represent the contact centre quality assurance, risk and compliance environment in meetings. 
• Support the adoption of automation to eliminate inefficiencies. 

 Quality Assurance 

• Support adherence to company policies and service standards. 
• Guide on the implementation of processes to ensure efficient operations across the business. 

Risk and Compliance 

• Drive adherence to all legislative and company policies and guidelines. 
• Monitor the Regulatory Compliance Rate 
• Conduct regular audit reviews of customer interactions to ensure compliance to established guidelines. 
• Assist with addressing non-compliance promptly through training and corrective measures to reduce the risk to the company. 

 Education and training: 

• Bachelor’s in business administration, communication, banking, financial. Forensic services or related field 
• Registration with relevant contact centre and training industry 
• Relevant certifications 

 Experience: 

• At least 7 years working experience as a contact centre team lead.  
• At least 7 years’ experience in a quality assurance, operational risk and/or compliance role 
• Experience in a customer service, campaign, claims, retentions and/or customer service contact centre environment required. 
• At least 2 year leading and managing a team of quality assurance assessors and/or professionals. 
• Experience working with the MS office suite and related contact centre technologies, including databases. 
• Proven experience in a busy customer service or call handling work environment, with frequent people contact, particularly on the telephone, including handling difficult callers and sensitive matters. 
• Experience overseeing the facilitation and implementation of coaching plans. 
• Experience in call management operating procedures and response 
• Experience with contact centre software and CRM systems