Vacancies at 1 Life Insurance

RESPONSIBILITIES

Broker Customer Service

• Provide a quality service to Brokers, while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with queries and investigating and resolving customer problems.
• Ensure continuous enforcement of new and existing marketing strategies through Brokers/External Partner relationships.
• Ensure Brokers/External Partners are continuously up to date with regards to training, products and processes in order to drive sales and ensure adherence to business and statutory requirements.
• Ensure the 1Life distribution operating model delivers contracted services to new and existing Brokers/External Partners.
• Enhance Broker/External Partner relationships through continuous motivational sales support and recognition.

Customer Relationships Development

• Make or receive calls (by telephone) to allocated Brokers to generate additional leads and maintain existing ones. Act as a first point of contact for resolving broker queries and complaints.
• Effectively build, maintain and manage new and existing Broker/External Partner relationships, departmental relationships as well as relationships within the 1Life.
• Proactively source new Brokers/External Partners, on-board, grow 1Life’s share of wallet within panel of Brokers/External Partners, provide ongoing support and servicing to Brokers/External Partners paneled.
• Facilitate the effective resolution of any Broker/External Partner queries or complaints as and when required.

Data Collection & Analysis

• Collate and analyse data using POL360 system to identify trends, opportunities and risks. Involves working independently.
• Monitor relevant information available in the POL360 system after each contact with a customer to ensure that the organisation maintains turn around time (TAT).
• Facilitate the effective resolution of any Broker/External Partner queries or complaints as and when required.

Insights and Reporting

• Generate daily, weekly and monthly reports on broker contacts, as well as broker panel performance. Provide daily performance reports on incoming contacts and sales.

Performance Management

• Respond to personal objectives and use performance management systems to improve personal performance.
• Monitor the performance (panel penetration, ensuring not more than 40% of lapse ratios and NTU ratios) of the Brokers/External Partners.
• Ensure quarterly targets are met and provide guidance to Brokers/External Partners to ensure sales targets are met.

Work Scheduling

• Design own monthly schedule and, if necessary, assign work to others in order to speed up office workflow and ensure high-priority tasks get done.
• Leverage all available information from Brokers/External Partners, the industry and internally to ensure constant review departmental processes, systems and protocols to improve efficiencies.

Personal Capability Building

• Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Ensure up-to-date financial services industry and market knowledge, as well as internal products and processes are continuously maintained.

Operational Compliance

• Develop knowledge and understanding of the organisation's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorisation from a supervisor or manager for any exceptions from mandatory procedure.
• Manage & mitigate risks i.e. reputational, quality of business, commission, legislation and fraud, by ensuring sound business practice, procedures and controls are implemented and adhered to within panel of Brokers/External Partners.

Requirements

Must have

Qualification

• Grade 12/ SAQA Accredited Equivalent (Essential)
• BCom or similar qualification (Advantageous)

Experience

• 3-4 years experience in sales and distribution in long-term insurance (Essential)
• Must have 3rd Party Sales experience, recruiting, dealing, maintaining relationships with other FSP's
• Experience in marketing or sales in banking / financial / insurance / business services (Advantageous)

go to method of application »

RESPONSIBILITIES

Administration

• Produce, update and provide best practice support on commission and administrative processes, databases and other departmental systems to support the work of more senior colleagues. Calculate and track and validate commissions and incentives for the 1Life direct sales and third party distribution sales commission departments. Responsible for internal and external partner commission statements for all direct sales channels and distribution channels from Sales Managers to Business Manager.

Payroll Administration

• Input payroll data to support the accurate and efficient delivery of payroll services; prepare payroll for bank submission and entry into financial systems; prepare payroll reports and reconciliations. When required, submit payments to senior management for approval and to payroll for payment.

Document and Data Management

• Create and ensure compliance with a company wide document management system. Track process regarding submissions and approval, maintain accuracy of documented processes. Swiftly resolves process breakdowns and takes steps to ensure that problems do not recur. Uploading of supervision and all other documentation uploading. Track and management of incentives. When required, keep track of business logs that have an implication on commission outcome.

Operational Compliance

• Identify, within the 1Life direct sales and third party distribution sales commission departments, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.

Insights and Reporting

• Extract and combine data to generate various reports.

Personal Capability

• Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media and coach and transfer knowledge to others as required.

EDUCATION

General Education

• Grade 12/ SAQA Accredited Equivalent (Essential)
• Financial or business diploma (Essential)

EXPERIENCE

General Experience

• 2-4 years experience in commission administration (Essential)
• Experience in the Financial Service Industry (Essential)