Vacancies at BCE Foodservice Equipment

Key duties and responsibilities (including but not limited to):

• Process all customer transactions accurately and timeously. Manage orders from entry to finalisation.
• Manage all customer feedback requirements regarding Order Status, Back-orderReporting, and general inquiries in adherence to all policies and procedures.
• Develop positive relationships with customers and provide professional Customer Service and Support.
• Foster relationships with internal colleagues and relevant business departments.
• Use initiative and be proactive in resolving customer queries promptly.
• Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution.

Requirements, skills and attributes:

• Grade 12/Matric equivalent
• Qualification in Sales – distinct advantage
• Previous experience in a customer service department and/or a call centre (distinct advantage)
• Excellent communication skills (both verbal and written)
• Excellent command of the English language
• Data capture accuracy & attention to detail
• Ability to manage customer’s expectations
• Customer focused – ability to excel in the provision of service
• Energetic/shows initiative and have ability to work under pressure
• Ability to consistently deliver quality service even when under pressure
• Time management skills and self-starter
• Product application knowledge of catering equipment an advantage
• PC literate (SAP, Microsoft Office packages including outlook)
• Excellent listening skills
• Problem solving ability
• Team player

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Main duties include but are not limited to:

• Responsible for the promotion and sales of the Pujadas brand.
• Responsible to understand the market and customers.
• Responsible for achieving sales targets and the planned increase of market share via excellent customer service, appropriate sales and marketing activities and effective stock management.
• Maintain a current knowledge of market conditions and competition.
• Responsible to maintain and grow the dealer network for Pujadas.
• Responsible to maintain and grow the end user network for Pujadas.
• Set up and deliver sales presentations, product/service demonstrations and other sales solutions to customers and various decision-making audiences, and cooking demonstrations.
• Establish and maintain ongoing rapport with existing and potential dealers and end users.
• Appropriately communicate the brand identity and corporate position to target markets.
• Maintain an up-to-date knowledge of competitor’s products, services and solutions for comparison.
• Develop new accounts, maintain current accounts and expand the Pujadas database of customers.
• Responsible for weekly/monthly/quarterly sales data and reports.
• Manage sales, margins, inventory levels, and purchasing to maximize develop rollout guides, training materials, and implementation plans for new products if and when needed.
• Identify opportunity across various market segments and develop action plans to improve performance in all market segments.
• Develop reports for evaluating the profitability of products.
• Track performance on all SKUs for Pujadas brand.
• Develop sales and demand forecasts and actual sales analysis for the different market segments on a month-by-month basis.
• Develop a monthly promotional calendar to enhance sales and profits. Present promotional calendar for approval.
• Conduct dealer visits to monitor product performance and make recommendations.
• Build and maintain end user relationships and develop action plans to improve demand and sales within the end user market.
• Manage supplier relationships to include purchasing, the negotiation of rebate programs, as well as, tracking, and billing for rebates.
• Develop forecasts to ensure proper inventories are maintained in the warehouse.
• Three - five years direct work experience in a similar capacity in the same or similar industries.
• Three - five years strategic leadership - ability to drive both short and long-term brand growth and profitability.
• Experience in building and nurturing brands (highly desirable)
• Driver’s license and own reliable vehicle
• Excellent understanding of market and customer
• Able to travel regularly
• Business acumen and good understanding of business processes and functions
• Strong work ethic

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Responsibilities:

• Receive, unload, and store incoming shipments
• Organize and maintain warehouse inventory
• Assist with picking, packing, and shipping orders
• Maintain a clean and organized workspace
• Operate warehouse equipment, such as forklifts and pallet jacks, safely and efficiently
• Assist with inventory counts and audits
• Follow proper safety procedures at all times
• Perform other warehouse duties as assigned

Qualifications:

• High school Certificate (Matric)
• Previous experience in a warehouse or similar environment preferred
• Strong attention to detail and organizational skills
• Ability to lift and move heavy objects
• Basic computer skills
• Forklift certification a plus
• Ability to work independently and as part of a team
• Strong work ethic and positive attitude