Vacancies at BCX

Key Deliverables / Primary Functions

• Acts as the customer facing interface between Customer/Account and 3rd parties and actively identify any risks
• Be first point of escalating for service delivery complaints (all priority levels) with support teams. 
• Oversees Service Management, Service Operations & Service Reviews to meet service standards in line with service level agreements and drive continuous service improvement. 
• Manage Due Diligence reports and Proposals for new clients.
• Assist in the recommendation of product sets and define the go-to-market strategy supportive of company strategies.
• Active support and maintenance of Active Directory, Azure Active Directory, Microsoft Identity Management infrastructure is aligned to defined levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts. From service transition, for the duration of the service agreement until migration or decommissioning, 
• Create and maintain technical infrastructure standards & procedure. 
• Evaluate operational compliance and assist in audit reviews. 
• Participate in technical design and assist in defining thresholds for monitoring and support.  
• Collaborate and strive to optimise engagement between BCX Divisions and establish and enhance relationships with customers and vendors

Core Functional Skills & Knowledge

• Problem management
• Product Knowledge
• Result Orientation
• Unix/Linux Systems

Core Behavioural Competencies

• Job Match
• Applying expertise & Technology
• Deciding & Initiating Action
• Delivering Results & Meeting customer expectations
• Leading and supervising
• Working with people

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma
• OR NQF 4: Grade 12
• Additional Education -Preferred /Advantage

Experience

• 5 years’ experience in Unix/ Linux

or

• 7 years’ experience in Unix/ Linux - Gr12

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Key Deliverables / Primary Functions

• Support, maintain and manage the technical aspects of a managed solution and ensure contracted service level agreements are met
• Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations
• Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
• Maintain technical infrastructure standards and procedures 
• Drive a proactive culture to reduce common causes of operational problems.
• Administration of client server environment as well as maintain and support the operating systems.
• Understand SCCM/WSUS implementation.
• Monitoring, routine health checks and support of servers (hardware, hypervisors and software)
• Pro-active support and maintenance of client environment
• Support and troubleshooting of client environment
• Setup and configuration of Windows Server OS
• Maintenance and troubleshooting of Windows Server OS
• Maintenance and troubleshooting of VMWare 

Core Functional Skills & Knowledge

• Hardware/Software Installation and management, troubleshooting and problem resolution. Documentation/Technical Authoring. Service Orientated
• Computer Literacy
• Professionalism
• Planning and Organising
• Time & Priority Management
• Sound Knowledge of AD and DNS
•  Pressure

Minimum Qualifications

• NQF 4: Grade 12 National Diploma
• Additional Qualification preferred or advantage

Experience

• Windows Server 2012/16/19, 2 years’ experience 
• VMWare 5.5 and up, 2 years’ experience
• Server Hardware, 2 years’ experience
• Networking experience, 2 years’ experience
• Microsoft O365, 2 years’ experience
• Microsoft Active Directory, 2 years’ experience
• Mimecast, 2 years’ experience

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Key Deliverables / Primary Functions

• Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations.
• Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
• Assist with project delivery.
• Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
• Assist colleagues and contribute to the quality and values 
• Drive a proactive culture to reduce common causes of operational problems.
• Understand the requirements of being part of a 24x7 on-call operation
• Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems
• 1st and 2nd level operational support
• Back-End infrastructure applications support

Core Functional Skills & Knowledge

• Communication
• ICT Knowledge
• IT Infrastructure
• Teamwork
• Risk Management

Core Behavioural Competencies

• Job Match
• Analysing
• Applying expertise & Technology
• Deciding & Initiating Action
• Working with people

Minimum Qualifications

• NQF 4: Grade 12 National Diploma
• Additional Education -Preferred /Advantage
• NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology

Experience

• 2 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) with strong focus in Microsoft and VMWare

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Key Deliverables / Primary Functions

• Responsible for building, managing, and growing existing and new business with key Channels and Customers, including developing and executing go-to-market account and channel business plans
• Actively initiating and hosting product training, sales training, pipeline calls, marketing campaigns, and executive QBRs (Quarterly Business Reviews) within responsible channels
• Plan and achieve annual revenue, sales and profitability targets across team and individually through engagement of key stakeholders and relationship management
• Monitor emerging wireless Technology and Trends through active partner and supplier engagement

Core Functional Skills & Knowledge

• Business Development
• Cross Selling
• Customer and Business Needs Analysis
• Customer Focus
• Relationship Building
• Business Partnership Management
• Sales Pipeline Management

Core Behavioural Competencies

• Job Match
• Deciding & Initiating Action
• Working with people
• Relating and Networking
• Persuading and Influencing
• Presenting and Communicating information
• Delivering Results & Meeting customer expectations
• Culture Match

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Engineering or Commerce
• OR NQF 4: Grade 12

Experience

• 5 years (if only grade 12 - 7 Years experience) of relevant ICT experience
• Exposure to sales, business development or marketing will be advantageous