BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
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Core Description
- Provide leadership and strategic direction for the Specialised Solutions capabilities within the BCX Solutions Business unit. Specialised Solutions offers industry specific offerings that BCX hold the IP (POS, Municipal ERP, Health Solutions, Fuel industry POS / Backoffice & forecourt offerings).
- This unit will focus on full end to end ERP and ERP Edge implementation and solutions. This includes spearheading strategies for the design, development and innovation of products and services sets to transform IT and realise the digital journey of our clients and realise the BCX business strategy.
Key Deliverables / Primary Functions
- Develop the divisional strategy, accounting for current and future market forces and movements and in alignment with the BCX ITS Cloud PaaS & SaaS strategy, overall value chain and business strategy.
- Provide thought leadership and demonstrate buy-in to the XaaS ways of work and organisational practices.
- Lead the creation of product sets and define the go-to-market strategy in support of Group strategic drivers.
- Accountable for the deployment and/or implementation of Specialised Solutions offerings once contracted by our customers.
- Accountable for the overall financial performance of the Specialised Solutions division, driving within each of the Enterprise Partners divisions, Revenue Growth, positive EBITDA and Cost Optimisation.
- Drive a culture of innovation within the Solutions division.
- Foster strong relationships with key clients.
- Identify and mitigate risks associated with the specific Specialised Solutions division's operation
- Foster a culture of collaboration, learning, and career growth.
Core Functional Skills & Capabilities
- Product Management
- Financial Management
- Solutions Design & Development
- Solutions Implementation
- Service Delivery Management
Core Behavioural Competencies
- Job Match
- Leading and supervising
- Delivering Results & Meeting customer expectations
- Formulating Strategies & Concepts
- Entrepreneurial & Commercial thinking
- Persuading and Influencing
Minimum Qualifications
- NQF 7: 3 year Bachelors Degree in Business or Information Technology
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
- NQF 8: Honours Degree/ Post Graduate Diploma in Business or Information Technology
Experience
- 7 years’ experience in leading diverse teams within a large and highly complex organisation, of which 3 years must be at senior management level.
OR
- 9 years’ experience in leading diverse teams within a large and highly complex organisation, of which 3 years must be at senior management level.
- Experience should include leadership with full P&L accountability as well as evidence of shaping and driving business / functional strategy and leading change across business units / functions, specifically within IT Solutions focus area.
- Incumbent must have proven business acumen with experience in C-suite stakeholder engagement.
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Span of Control: 4
- Level of Engagement: Interact with similar levels, Chiefs, CTO, CFO, CEO, COO and various stakeholders within and outside BCX
Special Requirements / Employment Condition
- Workplace / Physical Requirements
- Hybrid Remote Worker
- Revenue Generating
- Non-Billable
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Core Description
- Provide digital workplace support for the customer base remotely and onsite.
Key Deliverables / Primary Functions
- Application and device troubleshooting and support.
- Accurately use available software or specialist monitoring tools to maintain awareness and control of the hardware and software.
- Used approved remote management tools to remote support end user devices
- Liaise with external resources (3rd Party Management) to facilitate resolution of 3rd party Incidents
- Ability to do root cause analysis and troubleshooting across systems to resolve incidents
- Ability to engage and liaise with all personnel including VIP personnel.
- Follow escalation matrix and keep customer informed.
- Enabling management with communication about incidents/requests
- Remote support and 24/7 standby, after hours and on-call support.Ownership of Incidents and Service Requests, until resolution with continues feedback.
- Build Relationship with customers to improve and provide world class support.
- Assist with the connection of end user devices to Audio Visual support equipment.
- iPad, Apple, and Android mobile support.
- Ability to break-fix problems to satisfy installation requests, simple or complex, in a wide range of dissimilar environments.
- Identify and understand business challenges of the Customer and the impact thereof on the device support.Build a working knowledge of Microsoft products
- Support security policies and standards of the Customer
- Ensure company assets (replacement parts) are tracked and maintained responsibly
Core Functional Skills & Capabilities
- Microsoft Office
- Mobile Support
- Hardware Troubleshooting
Core Behavioural Competencies
- Job Match
- Coping with pressures & setbacks
- Deciding & Initiating Action
- Working with people
- Planning & Organising
- Presenting and Communicating information
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
OR
Certifications
- A+
- N+
- ITIL 3 or 4 will be advantageous
- MCP (Desktop)
- MCSA
- HP, Dell, Lenovo, Mustek products will be advantageous
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Span of Control: 0
- Level of Engagement: Engagement will all levels within the organisation, internal and external to the business.
Special Requirements / Employment Condition
- Drivers Licence and Reliable Vehicle - both required
- Prepared to Travel and Engage with clients direct.
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
- Hybrid Remote Worker
- Billable
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Core Description
- Responsible for application and technical support to users at relevant client site/s. Identification, diagnosis and resolution of computer hardware, software, services, and applications
Key Deliverables / Primary Functions
- Providing technical support onsite or via remote-access systems, ensure prompt response and resolution of client support requests and service tickets.
- Successfully perform the full range of defined tasks (from monitoring and maintaining to repairing / resolving hardware malfunctions, software issues, networking problems, etc. - associated with the client installed hardware and software on a continual basis.
- Successfully installing and configuring client computer hardware, software, systems, networks, printers and scanners; ensuring that the agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.
- Ensuing the application of the necessary due diligence by meeting with clients to diagnose software, networking or hardware issues prior to the application of a possible resolution.
- Maintaining good client relations.
- Tracking and managing work records, as well accurately compiling reports, including job reports.
Core Functional Skills & Capabilities
- ICT Knowledge
- Technology Consulting
- Problem solving
- Customer Service
- Teamwork
Core Behavioural Competencies
- Working with people
- Following instructions & procedures
- Achieving personal work goals & objectives
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Culture Match
- Job Match
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
Certifications
- Microsoft Systems Associate or Engineer (MCSA or MCSE);
- Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Drivers Licence and Reliable Vehicle - both required
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
- Full-time Client Based Position
- Revenue Generating
- Billable
go to method of application »
Core Description
- To provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment’s etc.
- Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and ensuring client satisfaction.
Key Deliverables / Primary Functions
- Implement preventative and proactive maintenance, including implementing, deploying, and maintaining monitoring sets for all clients (Node Device, CPU, DiskSpace, Memory).
- Facilitate the resolution of 3rd party Incidents by liaising with external resources (3rd Party Management).
- Perform root cause analysis and troubleshooting across systems to resolve incidents.
- Engage and liaise with all personnel, including VIP personnel.
- Follow the escalation matrix and keep the customer informed.
- Take ownership of Incidents and Service Requests, providing continuous feedback until resolution.
- Assist with 1st and 2nd level EUM support by troubleshooting and supporting applications and devices.
Core Functional Skills & Capabilities
- Hardware/Software Installation and management
- Customer Service
- Hardware Troubleshooting
- Problem solving
Core Behavioural Competencies
- Job Match
- Coping with pressures & setbacks
- Delivering Results & Meeting customer expectations
- Working with people
- Presenting and Communicating information
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
- NQF 4: Grade 12 National Diploma in Information Technology
Experience
- 1 years’ experience in IT end user support with an understanding of SLA call management on different service desks.
Certifications
- A+
- N+
- Certification in ITIL Service Management and Service Delivery modules
- ICT International Certifications in Back Office and/or Networking (such as CCNA/E, MCSA/E)
- HP, Dell, Lenovo, Mustek products will be advantageous
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Engagement will all levels within the organisation, internal and external to the business
Special Requirements / Employment Condition
- Drivers Licence and Reliable Vehicle - both required
- Willing to travel
- Working Shifts
- Willingness to be on standby
Workplace / Physical Requirements
- Hybrid Remote Worker
- Billable
Method of Application
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