Vacancies at Clicks Group

Introduction

• We have an exciting opportunity available for a Senior Analyst: Customer Analytics & Insights to join our Marketing Team. This role be based at Clicks Head Office, Woodstock and report into the Head: Customer Marketing & Data Analytics.

Job description

Job Purpose

• To lead high-impact customer, marketing and loyalty analytics that convert Clicks’ customer data into clear commercial decisions, measurable customer value and improved marketing effectiveness.
• The role will strengthen analytics capability, governance and decision support across Customer Marketing and Loyalty, while developing the strategic, technical and leadership competencies required to progress into Head of Analytics.

Job Objectives 

• Translate customer, loyalty and market data into actionable insights that influence marketing, merchandising, digital, loyalty and commercial decisions.
• Build a robust customer analytics capability that moves the business from reactive reporting to proactive insight, predictive intelligence and performance optimisation.
• Lead analysis across ClubCard, customer lifecycle, segmentation, churn, CLV, campaign performance, partner value and personalised offer effectiveness.
• Define and embed consistent measurement frameworks for marketing ROI, incremental sales uplift, test-and-learn, campaign attribution and customer value.
• Partner with business stakeholders to prioritise analytics work against strategic value, commercial impact and customer outcomes.
• Develop scalable reporting, dashboards and self-service analytics that reduce manual effort and improve speed to insight.
• Support the evolution of analytics ways of working, standards, governance, data quality and insight storytelling across the business.
• Develop leadership capability through coaching, stakeholder influence and ownership of cross-functional analytics initiatives, preparing for future Head of Analytics accountability.

Minimum requirements

Job related knowledge

Essential:

• Customer analytics, CRM, loyalty, segmentation, campaign measurement,
• Statistical methodology
• Forecasting, retail trading metrics
• Data governance, data quality
• Marketing ROI
• Test-and-learn
• Customer lifecycle management
• Dashboarding and insight storytelling

Desirable:

• Advanced analytics
• Machine learning concepts
• CLV/churn modelling, attribution modelling, marketing mix modelling
• Data monetisation
• AI-enabled insights
• Data product management and retail/pharmacy /eCommerce analytics

Job related skills 

• Advanced SQL and data extraction skills; ability to work with large, complex customer and transactional datasets
• Strong analytical, statistical and problem-solving skills with sound commercial judgement
• Dashboarding and visualisation capability using Power BI or equivalent tools
• Strong Excel and PowerPoint skills, including executive-level insight storytelling
• Ability to translate complex analytics into simple recommendations and business action
• Strong stakeholder management, facilitation and influencing skills
• Project prioritisation, planning, documentation and delivery discipline
• Coaching capability and ability to build analytical standards/playbooks

Job experience

Essential:

• Minimum 6–8 years’ experience in analytics, customer insights, CRM, loyalty, marketing analytics, retail analytics or data-driven decision support
• Proven experience using customer data to influence commercial decisions and campaign performance
• Experience building or improving dashboards, measurement frameworks and recurring analytics outputs
• Experience partnering with senior stakeholders and converting ambiguous business questions into structured analysis

Desirable:

• Retail, loyalty, pharmacy, FMCG, eCommerce or omnichannel experience 
• Leadership exposure, coaching experience or demonstrated readiness to lead an analytics function

Education

• Relevant Bachelor’s degree in Statistics, Economics, Finance, Data Science, Information Systems, Mathematics, Commerce or related field.
• Postgraduate qualification in Analytics, Data Science, Business Science, Statistics, Marketing Analytics or MBA advantageous.
• Certifications in SQL, Power BI, cloud analytics, data science, agile/project delivery or privacy/data governance advantageous

Competencies

• Leading and Supervising
• Writing and Reporting 
• Persuading and Influencing 
• Presenting and Communicating Information 
• Applying Expertise and Technology 
• Analysing 
• Planning and Organising 
• Delivering Results & Meeting Customer Expectations 
• Formulating Strategies and Concepts
• Entrepreneurial and Commercial Thinking 

Apply by: 6 August 2026

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Introduction

• Are you passionate about helping people feel good? Are you confident to lead a team to deliver high standards of patient care and service excellence? We have an exciting opportunity at a Clicks Pharmacy for a Pharmacy Manager. The position reports into the Area Manager.

Job description

Job Purpose:

• To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
• To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.

Minimum requirements

Education and Experience Requirements:

• Essential: Registered Pharmacist with SAPC
• Essential: Minimum 2 years’ experience post community service year
• Essential: Minimum 1 year People Management experience
• Essential: Registration with SAPC as the Responsible Pharmacist
• Desirable: Retail Pharmacy experience
• Desirable: Unisolv experience

Job Knowledge and Skills Required:

• SAPC and relevant legal knowledge
• Ethical working practice and compliance
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of patient care, professional counselling
• Knowledge of customer service excellence
• Knowledge of labor legislation and IR practices
• Sound understanding and application of financial management principles
• Knowledge of competency based interviewing
• Sound managerial, tutorship and coaching skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Interpersonal skills (Customer service orientation and effective patient care)
• Computer literacy
• Strong financial acumen

Essential Competencies

• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Planning and Organising
• Relating and networking
• Following instructions and Procedures
• Coping with Pressures and Setbacks
• Entrepreneurial and Commercial Thinking
• Working with people
• Adhering to Principles and Values

Contractual hours:

• 45hrs 6days

Apply by: 6 August 2026

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Introduction

• Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs).

Job description

Job Objectives:

• High standards of customer service and care
• Efficient stock control and administration, including repacking of medicine
• Efficient dispensary administration
• Accurate compounding
• Provision of general health advice
• High standards of housekeeping and merchandise display
• Ad hoc requirements as per operational requirements

Minimum requirements

Qualifications and Experience:

• Matric with Maths (Essential)
• Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)

Skills, Abilities and Job Related Knowledge:

• Product knowledge (Health isle and OTC)
• SAPC and relevant legal knowledge
• Customer service orientated
• Team Player
• Integrity
• Ethical working practice and compliance
• Accuracy and attention to detail
• Basic calculations
• IT Business Operating Systems
• MS Office

Competencies:

• Adhering to Principles and Values
• Working with People
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Relating and Networking
• Planning and Organising

Contractual Hours

• 45 Hours/ 6 days

Apply by: 6 August 2026

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Introduction

• Are you passionate about retail and service excellence? Are you confident to manage a store and lead a team to deliver a competitive advantage for the brand? An exciting and challenging opportunity has become available for a Store Manager. The successful individual will report to the Area Manager.

Job description

Job Purpose:

• To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets,  leading to a competitive advantage for the brand.  

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
• To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
• To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Education and Experience Requirements:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants)
• Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills Required:

• Sound understanding and application of financial management principles
• Strong retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures 
• Knowledge of Customer service excellence
• Knowledge of labour legislation and IR practices 
• Knowledge of competency based interviewing
• Sound managerial skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Strong financial acumen

Essential Competencies

• Leading and Supervising
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Entrepreneurial and Commercial Thinking
• Deciding and Initiating Action
• Working with people
• Analysing
• Coping with Pressures and Setbacks

Contractual Hours:

• 45hrs 6days

Apply by: 6 August 2026

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Introduction

• To implement and maintain the human resources initiatives at a corporate level in cooperation with the Divisional HR Manager in order to support the achievement of the divisional strategy. The role will be based at the Clicks Regional Office (Pinetown).

Job description

Job Objectives:

• To assist with the effective attraction, motivation and retention of core operational talent through the management of consistent and effective recruitment and selection process of staff.
• To assist with the learning and development of the divisional workforce by coordinating and implementing the annual training and development plan in conjunction with the HRM
• To assist the team with the consistent and effective management of IR issues in line with the company policies and procedures and according to legislative requirements
• To manage the co-ordination and communication with all relevant stakeholders including management, employees and the union
• To manage the efficient, timeous and accurate administration and record keeping of all HR related information with the HRA in order to ensure high levels of compliance
• To compile, generate and analyse HR statistics and reports for the division in order to facilitate quality decision making and meet legislative requirements
• To support the drive of effective people management processes within the division ensuring a performance culture
• To support the implementation of the BU transformation roadmap in order to achieve the BU transformation targets
• To ensure superior customer service through the resolution of all HR related queries
• To assist the HRM with the implementation of projects and initiatives

Minimum requirements

Job Knowledge:

• Employment legislation and its relevant application to the retail industry;
• Knowledge of Industrial Relations legislation and procedures;
• Competency based recruitment and selection principles and procedures;
• Generalist HR practices and trends;
• HR and payroll administration processes;
• Knowledge of training, development and talent management principles;
• Knowledge of Employment legislation including OHSA, EEA, BCEA, SDA

Job Related Skills:

• Strong interpersonal and communication skills with people at all levels;
• Interviewing and assessing ability;
• Attention to detail and analytical ability;
• Conflict management and problem solving skills; Customer service orientation

Job Experience:

• Essential: Generalist HR experience in a Retail environment
• Essential: Experience in IR, recruitment, payroll and HR administration
• Desirable: Experience of working in a geographically spread-out environment
• Desirable: Experience using SAP HCM
• Advanced Excel Skills for reporting purposes

Education:

• Essential: 3-year tertiary qualification (BA, B Comm HR) , B Soc Sc, B. Ed, B. Bus Science)
• Desirable: Honours Degree

Competencies

• Delivering results and meet customers expectations
• Engagement and responsiveness to customers
• Adapting and responding to change
• Working with people
• Following instructions and procedures

Apply by: 6 August 2026

go to method of application »

Introduction

• To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.

Job description

Job Objectives:

• To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
• To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.

Knowledge:

• SAPC and relevant legal knowledge
• Ethical working practice and compliance
• Knowledge of stock, cost, risk and compliance management procedures 
• Knowledge of patient care, professional counselling
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices 
• Sound understanding and application of financial management principles
• Knowledge of competency based interviewing

Skills:

• Sound managerial, tutorship and coaching skills
• Results and target driven
• Planning and organizing skills
• Problem-solving skills
• Strong customer orientation
• Interpersonal skills (Customer service orientation and effective patient care)
• Computer literacy
• Strong financial acumen

Competencies:

Essential:

• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Planning and Organizing

Desirable:

• Relating and networking
• Coping with Pressures and Setbacks
• Entrepreneurial and Commercial Thinking
• Working with people
• Adhering to Principles and Values

Minimum requirements

Experience:

• Essential: Minimum 2 years’ experience post community service year
• Essential: Minimum 1 year People Management experience
• Essential: Registration as Responsible Pharmacist with SAPC
• Desirable: Retail Pharmacy experience
• Desirable: Unisolve experience

Education:

• Essential: Registered Pharmacist with SAPC

Apply by: 6 August 2026

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Introduction

• We are looking to recruit a Data Analyst to join our Internal Audit department at Clicks Head Office in Cape Town. Reporting to the Internal Audit Data Analytics Manager, you will work within a specialist team that delivers data-driven insights to support internal audits, investigations and continuous auditing across the business.
• This is a hands-on role that requires strong analytical, technical and problem-solving skills to transform complex data into reliable audit evidence and actionable insights.

Job description

JOB PURPOSE

• To deliver accurate, reliable and well-documented data analytics that support risk assessments, control testing, investigations and internal audit activities across financial, IT, forensic, retail and distribution audits.

JOB OBJECTIVES

• Collaborate with audit teams to identify analytics opportunities, define data requirements, design tests and interpret results.
• Extract, cleanse, transform and analyse data using SQL and approved analytics tools to support audit testing.
• Assess data quality and investigate data issues before it is used for audit testing.
• Design and execute analytics procedures, including reconciliations, trend analysis, exception reporting and full-population testing.
• Analyse exceptions, identify trends and root causes, and highlight control weaknesses, fraud risks and operational inefficiencies.
• Prepare dashboards, visualisations and analytical summaries to communicate the nature, scale, trend, risk and potential impact of exceptions to technical and non-technical stakeholders.
• Develop, test and maintain reusable analytics routines and automated audit tests for approved continuous auditing activities.
• Maintain scripts, queries, data models and recurring analytics in line with the approved methodology.
• Support approved investigations by securely acquiring, organising, analysing and presenting relevant data in accordance with agreed objectives, confidentiality requirements and Internal Audit investigation protocols.
• Perform data analysis for special reviews, operational assessments and management requests.
• Ensure audit data is handled in accordance with applicable privacy legislation including POPIA and other information security requirements.
• Prepare clear workpapers and document data lineage, transformations, validations and reconciliation results.

Minimum requirements

EDUCATION

• Postgraduate in Statistics (preferred), Bachelor's degree or equivalent qualification in Information Systems, Computer Science, Data Analytics, Statistics, Applied Mathematics, Finance, Commerce or a related field.
• Relevant data analytics, Microsoft Power BI, SQL, Python, ACL certification would be advantageous.

JOB EXPERIENCE

• 2–5 years data analytics experience working with financial systems, internal audit, external audit or systems auditing; Big Four experience would be advantageous.
• Practical experience using data visualisation and reporting tools such as Power BI or Tableau.
• Experience using Microsoft Office products, particularly advanced Excel.
• Exposure to an SAP environment, including SAP ECC, SAP S/4HANA, SAP BI Launchpad or SAP BusinessObjects, would be advantageous.

JOB RELATED KNOWLEDGE & SKILLS

• Strong analytical, problem-solving and technical skills.
• Working knowledge of SQL and experience with Python, ACL, SAS, IDEA or similar analytics tools.
• Ability to analyse and interpret large, complex datasets from multiple sources.
• Excellent written and verbal communication skills, with the ability to present technical findings to non-technical stakeholders.
• Strong attention to detail and organisational skills.
• A strong appetite for continuous learning and emerging technologies, including AI-assisted analytics and automation.
• Understanding of Internal Audit methodologies, IIA Standards and Corporate Governance principles.
• Knowledge of applying Internal Audit and Risk Assessment Methodologies, 2024 Global Internal Audit Standards and Corporate Governance Principles.

JOB RELATED COMPETENCIES

• Deciding and Initiating Action
• Working with People
• Applying Expertise and Technology
• Presenting and Communicating Information
• Learning and Researching
• Creating and Innovating
• Delivering Results & Meeting stakeholder Expectations
• Adapting and Responding to Change

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Introduction

• The purpose of this role is to participate in making the Internal Audit Department a business partner of choice, through adding value, and providing a quality and leading service to business, whilst maintaining independence. This position will be based in our Head Office in Woodstock, Cape Town.

Job description

Purpose and Objectives

• Perform IT reviews  based on the IT audit plan which include:
• IT general controls/Cobit 5 reviews
• Integrated reviews
• Business process reviews
• Project governance reviews
• Perform special/adhoc reviews at the request of management
• To identify IT risks related to the process/system under review
• Complete audit program and work papers
• To prepare draft findings

Skills, Abilities and Job Related Knowledge

• Aspiration towards constant Goal Driven Delivery through knowledge of applying Internal Audit and Risk Assessment Methodologies, IIA Standards for the professional practice of internal audit and Corporate Governance Principles. 
• IT Audit experience in General Control Reviews and Application/Automated Control Reviews
• Sound knowledge of good project governance and experience in assessing compliance to good project management practices such as PMBOK/Prince2
• SDLC reviews and systems implementation reviews
• Knowledge of COBIT 5 and exposure to technical reviews  would be advantageous
• Good grasp of computerised data analysis and auditing work paper and record keeping systems.
• Participative style and believes in working in a team environment with the development of people.
• Technical expertise and knowledge will be driven by the specialist knowledge and skill that is encompassed within the individual's academic qualification and demonstrable application of such qualification/previous work experience. 
• Adopting a disciplined approach by ensuring timely notification and agreement of the scope and purpose of the review; minimum staff disruption and effective use of management time/resources; and display a professional, constructive and positive approach during the review
• Share in and be passionate about our customers by fostering a participative effort between management and internal audit and adding value, through clear, concise written reports and advice issued on a timely basis
• An ability to maintain current knowledge of developments related to business matters of interest to internal audit, particularly legislation changes and developments as they affect retailers, and new auditing techniques and practices. 
• Display integrity  through respect & dialogue, honesty and openness and provide informative, timely and focused feedback (both positive and negative) to management
• Display an eagerness to learn and has career ambitions
• An understanding of business; risk analysis and control assessments 
• Internal Audit IT standards 

Minimum requirements

Qualifications and Experience

• Bachelor’s degree in information technology, Computer Science/ Information Systems or  Internal Auditing
• 3-5 years hands -on internal or external IT audit experience
• CISA/CISM/CIA preferred
• Experience in Retail will be advantageous
• Data assurance, data analytics, continuous auditing experience - advantageous
• Travel required – drivers licence essential.

Essential Competencies

• Deciding and initiating action.
• Planning and organising.
• Detail orientated
• Delivering results and meeting customer expectations.
• Following instructions and procedures.
• Achieving personal work goals and objectives.
• Ability to deal with pressure.
• Adapting and Responding to Change

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Introduction

• This role primarily focuses on training. Developing and preparing training content as per category of training. Contribute to the learning development

Job description

Key Tasks and Responsibilities 

• Conduct Theory & Practical Training (Online & Classroom) as per the Training Calendar for new and existing Sorbet citizens
• Timeous marking of theoretical assessments after training completed and results captured into Teams.
• Regular scheduling of Talk Shows in region / stores allocated.
• Guidance and support offered to allocated AM's and FP's
• Design and implementation of in-house training and coaching sessions
• Updating of theoretical assessments and corresponding memorandums relevant to training manuals, overseeing all existing material.
• Responsible for the organization and implementation of education support’ for the Citizens as well as Educators
• Participate in Train-The-Trainer to up-skill trainers as per business needs.
• Research of upcoming trends in the industry & implementation into training, overseeing all educators are incorporating trends and techniques to training aligned with the Sorbet way.
• Support The Sorbet Academy by offering and presenting Career / Self Branding presentations.
• Support The Sorbet Academy by assessing learners as required who apply for RPL.
• Create and roll out of training programs aligned with the Academy for RPL
• Learning and adapting the course curriculum.
• Implement the education policies and procedures (i.e. staff appearance, adherence to work hours, teaching techniques etc for country/region education facilities).
• Ensure students are correctly enrolled with the college and awarding bodies.
• Maintain course records, and plan schemes of work, lesson plans and assessment plans.
• Act as internal verifier in line with college policy and liaise with external verifiers. 
• Pay due attention to the principles of effective learning such as developments, learning styles, equality of opportunity, differentiation, and support for students with learning difficulties and/or disabilities. 
• Maintain records of progress and co-ordinate reporting to interested parties. 
• Contribute to curriculum development and learning resources. 
• Maintain an up-to-date knowledge of developments in the relevant subject/course.
• Participate, as a team member, in the development of teaching methods and strategies towards an ethos of continuing improvement
• Carry out Quality Assurance and Self-Assessment procedures in line with The Sorbet Academy's Quality Policy
• Provide monthly feedback reports including financial tacking of student fees and expenses.
• Attend all departmental meetings.
• Respond to emails within a 48-hour time frame.
• Detailed stock takes to be conducted as per the department calendar.
• Testing and reviewing of new product launches.
• Printing of Training Registers, Manuals and Feedback Forms etc.
• Problem Solving and support FP and GR team in the resolution of complaints.
• Timeous response to email / telephonic queries (48-hour response time)
• Willingness to perform other duties assigned by management.

Minimum requirements

Education and Experience 

• Degree, Diploma, or relevant qualification in Beauty therapy / Somatology
• At least 2 years training, recruiting and development experience.
• Facilitators, Assessors and Moderators
• Be proficient in Microsoft Office

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Introduction

• To deliver business, marketing and communication objectives via TTL campaigns that unlock revenue growth for Clicks owned and Strategic drive brands. To deliver tactical and innovative campaigns that drive newness and attract new footfall to Clicks

Job description

• To drive and support the annual promotional and communications calendar and ensure all campaigns are delivered and meet their objectives according to the Marketing operating plan.
• To manage the alignment of all marketing elements to ensure it is delivered and aligned with the Brand identity (above the line: / TV campaigns; below the line: in store activations and promotional execution and online: social media platforms website / online campaigns.
• To manage the marketing budgets by ensuring all campaigns are implemented cost effectively over the short and medium term.
• To build positive relationships with internal (merchandise, stores, advertising agencies and leadership teams) and external stakeholders (suppliers, online, production, etc.) in order to deliver marketing communications that meets customer expectations.
• To maintain brand integrity and ensure the impact of all branding decisions are evaluated against the brand strategy.
• To continuously monitor marketing trends and make recommendations so as to keep the brand relevant to consumer needs.
• To measure and report back on promotion and marketing performance and recommend enhancements to deliver results.
• To conceptualise, design, deliver and implement marketing communications campaigns that meet business objectives and are aligned to brand

Minimum requirements

Formal Qualification

• Marketing Degree/Diploma

Experience

• 3-5 years marketing management experience in retail environment
• 2-3 years Brand Management
• 5years Stakeholder Management
• 2–3 years in Digital Marketing

Knowledge

• Indepth working knowledge of the media and advertising environment
• Understand fundamentals of product marketing and merchandise deliverables
• Knowledge of breadth of competitive awareness and understanding which drives significantly differentiated customer offerings.

Skills

• Strong strategic marketing skills
• Customer research and analysis skills
• Customer segmentation development
• Maraketing and planning skills
• Strategic thinking
• Attention to detail
• Ability to lead and manage multiple projects simultaneously
• Presentation skills
• People Management
• Digital Marketing

Compentency Requirements

• Leading and Deciding
• Supporting and Co-Operating
• Interacting and Presenting
• Analysing and Interpreting
• Creating and Conceptualising
• Organising and Executing
• Adapting and Coping
• Enterprising and Performing

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Introduction

• To deliver cost effective operational strategy and service excellence by leading and directing the store management teams in order to deliver on the brands sales, profit and compliance targets leading to a competitive advantage for the brand

Job description

• To implement area business opportunities to gain market differentiation that results in sales and profit growth through continuous competitor analysis
• To deliver and manage financial targets for the area
• To deliver and manage internal processes, procedures and compliance for the area
• To identify, escalate and deliver continuous business process improvements within the area that improves operational execution and manages risk
• To monitor area performance, identify and analyse trends, report on business performance and ensure appropriate actions are taken
• To generate, analyse and act on relevant reports and provide feedback within specified timeframes
• To be the customer's first choice health and beauty retailer by living and driving the company values
• To implement, drive and monitor customer service initiatives and take corrective action that results in a great customer experience and achieves club card participation targets
• To implement and deliver on the store expansion growth targets for the area that delivers convenience to the customer
• To implement the people strategy that ensures on-going pharmacy and professional development, builds capacity and capability to meet current and future business developments in line with the Brands Talent and Transformation agenda
• To support and deliver the regions retention strategy so as to sustain the staffing needs of the business with specific reference to scarce and critical skills and ensure consistent business performance
• To deliver adherence to HR policies and procedures that is aligned to corporate governance

Minimum requirements

Education and Experience Requirements:

• Essential: Grade 12
• Desirable: B.Com Degree or Diploma /B Pharm (retail/finance management, pharmacy or related)
• Minimum 5 years' experience in an area management role within a retail store operations environment with exposure to managing a diverse team
• Extensive people management experience
• Financial management experience (budgets, profit and loss statements, financial rations, etc.)
• Pharmacy experience needed

Job Knowledge and Skills Required:

• Retail, financial, risk Management
• Business Acumen
• Commercial and Entrepreneurial Awareness
• Communication Skills
• Interpersonal Skills
• Analytical Skills
• Decision-Making Skills
• Able to motivate people
• Persuading Skills

Essential Competencies

• Deciding and Initiating Action
• Leading and Supervising
• Adhering to Principles and Values
• Presenting and Communicating Information
• Analysing
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Coping with Pressures and Setbacks
• Entrepreneurial and Commercial Thinking

go to method of application »

Introduction

• To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.

Job description

Job Objectives:

• To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
• To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.

Knowledge:

• SAPC and relevant legal knowledge
• Ethical working practice and compliance
• Knowledge of stock, cost, risk and compliance management procedures 
• Knowledge of patient care, professional counselling
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices 
• Sound understanding and application of financial management principles
• Knowledge of competency based interviewing

Skills:

• Sound managerial, tutorship and coaching skills
• Results and target driven
• Planning and organizing skills
• Problem-solving skills
• Strong customer orientation
• Interpersonal skills (Customer service orientation and effective patient care)
• Computer literacy
• Strong financial acumen

Competencies:

Essential:

• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Planning and Organizing

Desirable:

• Relating and networking
• Coping with Pressures and Setbacks
• Entrepreneurial and Commercial Thinking
• Working with people
• Adhering to Principles and Values

Minimum requirements

Experience:

• Essential: Minimum 2 years’ experience post community service year
• Essential: Minimum 1 year People Management experience
• Essential: Registration as Responsible Pharmacist with SAPC
• Desirable: Retail Pharmacy experience
• Desirable: Unisolve experience

Education:

• Essential: Registered Pharmacist with SAPC

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Introduction

• It is the role of the Store Manager to oversee the Operational and Citizen management of stores. As the team leader, special focus should be placed on how you implement the Sorbet Culture and ethos within the team, to focus on the development of the citizens and improving the lives of our guests, through superior customer care and store profitability.

Job description

Guest Focus

• Be able to demonstrate the “Sorbet Way” and instil this focus on your team, when dealing with our guests.
• Resolve customer complaints within 24 hours.
• Understand and be able to advise guests on all treatments in the menu.
• Actively promote and up/cross sell treatments
• Handle guest questions and concerns in a professional and accurate manner.
• Answer calls in a friendly professional manner.
• Ensure that the scheduler is well planned to accommodate guests as effective as possible.

Citizen Focus

• On-board new citizens in the store and mentor them on the Sorbet way (culture).
• Host monthly talk shows with the citizens to focus on relevant issues (QAR Results, Sales Targets, Hygiene, Training, Culture and Service Focus).

Manage citizens work schedule /rosters.

• Coordinate citizen training schedules and bookings
• Communicate any staff/ guest problems that need attention to the Area Manager of the store.
• Manage Disciplinary procedures and performance management with each citizen.
• Drive individual targets per citizen with one on ones.

Operational Focus

• Understands the benefits of the Sorbet Loyalty Program, and is able to train the team and drive focus on the program with all citizens in store and drive loyalty sign ups in the store.
• Ensure that the store merchandising and general presentation is maintained according to Sorbet standards
• Manage spot checks on stock counts and inventory control (Daily in and Out Counts, weekly Full Inventory Check).
• Manage stock receiving procedures as per Sorbet Franchise Systems Manual.
• Responsible for checking that stock has been captured accurately on ESP by FDC’s.
• Assist with administrative accurate invoice filing and controls.
• Manage cash takings, check cash-ups for accuracy and ensure daily banking or twice a week banking – store dependant

Reporting 

• Submit talk show . team meeting agendas and feedback to relevant Area Manager
• Submit sick leave tracking and all leave forms to area manager monthly in order to manage accurate payroll
• Submit all relevant RS data to area managers monthly for accurate payroll.
• Pulling of weekly sales figures to manage stores progress to monthly budget.

Marketing

• Communicate and ensure implementation of all national marketing and advertising campaigns at store level
• Making sure citizens are aware of all campaigns
• Collateral is displayed and implemented
• Citizens are trained and able to sell / market the campaign.

Key Competencies

• Computer Literate.
• Exceptional communication skills (spoken, telephonic and written).
• Organised and systematic.
• Detail orientated.
• Must possess and aptitude for basic math and money handling skills.
• Punctual.
• Able to function under pressure in a fast-moving environment.
• Able to manage multiple stores
• Self-directed and able to work independently

Minimum requirements

Experience 

• Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment.
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.).

Education

• Matic/Grade 12 (essential)
• Business and Retail Management Diploma(desirable).