Vacancies at Hollywoodbets

Responsibilities

• We have amazing opportunities for a Betting Clerk to be based in Malmesbury, Western Cape. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will manage the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing payouts, customer services and compliance.

A Bonus To Have :

• 1-2 Years in Gaming Industry advantageous 

What You’ll Do For The Brand:

Branch Growth

• Ensure betting boards are updated timeously. 
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all betting rules, odds and pay-outs. 
• Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
• Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation. 

Sales Administration

• Manage cash within the branch according to defined processes/procedures and minimize risks,Theft/fraud.
• Team members are to be alert to emerging attempts to defraud the company. 

Cash Management

• Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day. 
• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member. 
• Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon. 

Branch Appearance 

• Ensure that the branch is always neat and tidy according to Hollywood standards. 
• Ensure that your work stations is well maintained and in good working condition. 
• Comply with all procedures to prevent losses to the company, advising your branch /senior team leaders  promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line)

Customer Service 

• Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times. 
• Pro-actively address customer complaints and ensure that customers are given positive feedback.
• Build strong relationships with regular customers.
• Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Compliance

• Compliance and adherence to company's internal control policies.
• Compliance to the code of ethics and escalate fraudulent activities. 
• Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take bets wearing Hollywood uniform. 
• Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine. 

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to other team members.

Apply Before 12/25/2025

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Skill Set

• Follows through and delivers results in spite of obstacles. 
• Admits to errors and takes corrective action to avoid repetition. 
• Approaches own work with dedication and high sense of responsibility
• Execute a variety of functions within a business administrative environment. 
• Plan and organise administrative functions proactively. Collect information and ensure accuracy of information.

Responsibilities

Financial Metrics/Operational Duties

• Work closely with the relevant senior accountant(s) and Group iBranch Accountant.
• Collect and analyse data to detect reconciliation weaknesses and identify key and residual risks.
• Ensure all transactions are accounted for in Pastel and reconciled
• Reconciliation of Mobile Vouchers and ensuring adequate controls are implemented to safeguard the company against financial loss.
• Reconciliation of Tax2/Tax3 Data to ensure accuracy of gambling tax payments.
• Maintain and enhance daily, weekly and monthly reconciliations
• Implementing controls for third party integrations and ensuring transactions are auditable.
• Escalate client debit balances and reconciliation variances that have not been cleared within the standard operating procedures/timeframe
• Work closely with the development and operational teams to test interactions and new products.
• Ensure supporting financial records are accurate and reliable and available prior to new product deployment (data, tax, balances report and balancing the account reports). Where there are deviations to this notification of senior management is required.
• Oversee the deployment of new reconciliation software and/or related processes
• Ensure daily reconciliation signoffs are performed by the team on the nominated software
• Support junior staff and assist with the resolution and escalation of variances
• Submit a daily report summarising key aspects of the daily sign offs
• Identify and rectify weaknesses within procedures, processes, policies and related internal control frameworks
• Continuously look to improve efficiency and effectiveness through ongoing learning/development and new techniques
• Perform consulting activities and ad hoc assignments as they arise
• Ensure deadline is met for relevant tasks
• Timeous and accurate reporting of findings with material value or material risk
• Working on new projects

Compliance, risk and quality

• Creating, maintaining and enforcing company policies and procedures
• 100% compliance with health and safety regulations (where applicable)
• Compliance with relevant laws and regulations relating to iBranch operations
• Support the group ibranch account regarding the maintenance of the risk register
• Intense focus on quality with regards to communication, capturing, documentation etc
• Maintenance of department process write-ups/ system descriptions and quarterly updating
• Ensure logical saving of all work, templates, etc. monthly and yearly such that each year’s financial records can stand on its own when enquiries/ investigations/audits take place
• Produce high quality, neat, logical, succinct, easy to follow, easy to understand, formula linked work/templates/workbooks/financial models/recons - of which is substantiated by facts with no numbers in the formulas
• Ensure the above (final version) and other documents are chronologically saved/backed up.
• Ensure Monthly recons are finalised and saved with supporting photos on the designated software
• Summarise the detailed daily findings on the designated software and submit a daily report to the Group retail accountant and Group Risk and Finance Manager.
• Effectively deal with internal, external, SARS, NCA and BEE auditors
• Promote declaration of all gifts and report suspicious requests to clear queries from departments responding to queries
• To escalate a single shortage of R2k or greater to the Group ibranch Accountant and or Group Risk and Finance Manager
• Promote declaration all conflicts of interest upfront
• Promote a culture of confidentiality within the business with regards to the protection of personal information
• Promote a culture of compliance with FICA and AML regulations with regards to reporting of suspicious transactions.
• Ensure all personal information of loan applicants and suppliers and other stakeholders is not shared and is maintained in a secure environment.
• Stay abreast with changes in the relevant industry and changes to relevant Acts/Regulations
• Ensure that relevant IBranch Policies, Procedures, Manuals and training manuals are maintained and updated accordingly
• Ensure that various iBranch templates/forms/agreements/ T&Cs are maintained and updated accordingly

Growth and new markets/products

• Key supplier relationship management
• Source new products/innovations/robotics/artificial intelligence/predictive analysis
• Development of existing products/software
• Ensure that measures are put in place and steps are taken to achieve short term, medium term, long term goals
• Assist with company projects or lead company projects as allocated from time to time

Qualifications

• Valid driver’s licence
• Own Transport - Preferable
• Completed SAICA Articles - Advantageous
• 2 years practical auditing/accounting experience
• Pastel Evolution Knowledge - Advantageous
• Completed Matric with English and Mathematics

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Skill Set

• Communication - Use correct voice tone and apply content according to topic appropriateness. Uses voice to create and hold interest. Speaks with positive tone of voice.
• Presentation - Demonstrates sound presentations skills to capture attention and maintain interest through an interactive approach.
• Attention to detail - Demonstrates ability to pay attention to detail.
• Facilitation - Demonstrates the ability to facilitate workshops in a professional manner.
• Energy - Demonstrate high energy enthusiasm and motivation in execution of work.
• Accountability - Follows through and delivers results in spite of obstacles, admits to errors and takes corrective action to avoid repetition. Approaches on work with dedication and high sense of responsibility.
• Customer orientation - Demonstrates an exceptional level of customer service and quality standard.
• Coaching - Coaching is the knowledge and skill used to direct, instruct and/or train an employee with an aim to fulfill a goal in order to develop specific skills in an enthusiastic and motivated way.
• Administration training - Execute a variety of functions with the neighbor business administrative environment. Plan and organize administrative functions proactively. Collect information and ensure accuracy of information.
• Training - Proficient in training methodologies, curriculum development and soft skills.

Responsibilities

• Customer Service
• Excellent communication skills (verbal and written)
• Maintain professional interaction with clients
• Maintain high quality standard when handling client interactions.

Compliance/ AML

• Review Client KYC documents and complete due diligence checks
• Monitor Screening of Politically Exposed persons and Sanction Monitoring and escalate possible matches promptly.
• Monitor unusual online client fluctuations based on pre-set parameters and conclude if there are material indicators of the presence of money laundering
• Drafting of Suspicious Activity Reports for the submission to the Nominated Officer.
• Sample checking marketing adverts and affiliate sites to ensure that they meet the marketing standards and codes as set out by the CAP and the ASA.
• Attend to Deposit limit change requests
• Review enhanced due diligence requests for SOW etc.
• Conduct thorough Source of Wealth reviews
• Monitor and identify players that require interactions for safer gambling.
• Communicate safer gaming options to identified clients using provided channels of communication.
• Ensuring all suspicious transactions are escalated to the senior and relevant reports submitted.
• Prepare Data Protection Request promptly and accurately.
• Manage data erasure requests.
• Adhere to the policy and procedures for complaints and dispute handling.

Other Responsibilities

• Maintain accurate records of all Interactions.
• Escalating all uncleared queries to seniors timeously.
• To remain completely independent and adhere to the confidentiality of the role.
• Reporting to Senior Compliance Team Leader.
• Ad hoc tasks and requests.

Qualifications

• Completed Matric with English
• Computer literate
• 1-2 Administrative experience
• Completed or studying towards a diploma/degree, majoring in Compliance, AML, Auditing (Advantageous)

Apply Before 12/22/2025

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Responsibilities

• We have an amazing opportunity for Senior Social Media Coordinator to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
• The Senior Social Media Coordinator is responsible for developing and executing our brand marketing strategies and creative campaigns. As well as for creating and publishing content on all social media platforms, including Facebook, X, Instagram, LinkedIn, and TikTok to grow an audience, build brand awareness, and ultimately, boost sales.

You Bring : 

• Matric 
• Diploma/ Degree in Marketing or relevant 
• Valid Drivers license
• 3 + years in copywriting 
• 3 - 5 years social media experience 
• 3 + years proven track record in social media management campaign strategies . 

Responsibilities

• Develop and execute marketing strategies and creative campaigns
• Attend relevant events for networking and business purposes
• Develop content ideas and write and curate content
• Research relevant industry experts, competitors, target audience and users
• Brainstorm new, creative approaches to influencer campaigns
• Keep abreast of emerging trends, technologies and social media platforms
• Liaising with the marketing team to create and coordinate marketing strategies that work across different channels
• Manage the team’s day to day workflows to ensure that work gets done.
• Manage team deadlines and report to HOD on status on tasks and projects for each team member.
• Set and manage monthly, quarterly, and annual goals and budgets
• Testing campaigns, analyzing key metrics, and identifying opportunities to increase campaign performance
• Monitor activity, analyze performance, identify areas of improvement, and recommend ways to increase social presence
• Must be willing to also work within the various digital marketing functions (email, SMS, Affiliate marketing, SEO, etc.). Willing to learn and broaden knowledge across the entire digital marketing scope

Communication

• Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People Management

• Manage team member rosters/schedules and ensure workload is adequately assigned taking into account busy periods, events and departmental requirements.
• Ensure staff attendance and behavior is managed with the guidance from Social Media Manager
• Ensure all new take on recruitment documentation is submitted timeously to the Human Resources department.

Skill Set

• In depth knowledge of social media marketing industry
• Impeccable verbal and written communication skills
• Well organized with great time management skills
• Outstanding project management skills 
• Excellent interpersonal and relationship building skills
• Networking aptitude

Apply Before 12/20/2025