Customer Compliance Agent at Hollywoodbets

Skill Set

• Communication - Use correct voice tone and apply content according to topic appropriateness. Uses voice to create and hold interest. Speaks with positive tone of voice.
• Presentation - Demonstrates sound presentations skills to capture attention and maintain interest through an interactive approach.
• Attention to detail - Demonstrates ability to pay attention to detail.
• Facilitation - Demonstrates the ability to facilitate workshops in a professional manner.
• Energy - Demonstrate high energy enthusiasm and motivation in execution of work.
• Accountability - Follows through and delivers results in spite of obstacles, admits to errors and takes corrective action to avoid repetition. Approaches on work with dedication and high sense of responsibility.
• Customer orientation - Demonstrates an exceptional level of customer service and quality standard.
• Coaching - Coaching is the knowledge and skill used to direct, instruct and/or train an employee with an aim to fulfill a goal in order to develop specific skills in an enthusiastic and motivated way.
• Administration training - Execute a variety of functions with the neighbor business administrative environment. Plan and organize administrative functions proactively. Collect information and ensure accuracy of information.
• Training - Proficient in training methodologies, curriculum development and soft skills.

Responsibilities

• Customer Service
• Excellent communication skills (verbal and written)
• Maintain professional interaction with clients
• Maintain high quality standard when handling client interactions.

Compliance/ AML

• Review Client KYC documents and complete due diligence checks
• Monitor Screening of Politically Exposed persons and Sanction Monitoring and escalate possible matches promptly.
• Monitor unusual online client fluctuations based on pre-set parameters and conclude if there are material indicators of the presence of money laundering
• Drafting of Suspicious Activity Reports for the submission to the Nominated Officer.
• Sample checking marketing adverts and affiliate sites to ensure that they meet the marketing standards and codes as set out by the CAP and the ASA.
• Attend to Deposit limit change requests
• Review enhanced due diligence requests for SOW etc.
• Conduct thorough Source of Wealth reviews
• Monitor and identify players that require interactions for safer gambling.
• Communicate safer gaming options to identified clients using provided channels of communication.
• Ensuring all suspicious transactions are escalated to the senior and relevant reports submitted.
• Prepare Data Protection Request promptly and accurately.
• Manage data erasure requests.
• Adhere to the policy and procedures for complaints and dispute handling.

Other Responsibilities

• Maintain accurate records of all Interactions.
• Escalating all uncleared queries to seniors timeously.
• To remain completely independent and adhere to the confidentiality of the role.
• Reporting to Senior Compliance Team Leader.
• Ad hoc tasks and requests.

Qualifications

• Completed Matric with English
• Computer literate
• 1-2 Administrative experience
• Completed or studying towards a diploma/degree, majoring in Compliance, AML, Auditing (Advantageous)

Apply Before 12/22/2025