Vacancies at IDC

Synopsis

• To lead and support the regional office in originating, developing, packaging and facilitating high-quality investment opportunities in the small business and regional development space, while supporting Strategic Business Units with regional deal origination, basic assessments, due diligence support and stakeholder-led pipeline development.
• To drive regional development impact, financial sustainability, client service excellence, stakeholder partnerships, SME readiness, team capability and execution of regional priorities aligned to IDC's strategic objectives and national industrial development priorities.
• To drive particular focus on agriculture, agro-processing, mining-linked opportunities, supplier development initiatives and rural economic development.

To achieve long-term sustainability through driving strategic objectives and priorities which are:

•  Development Impact Effectiveness
• Financial Sustainability
• Customer Centricity and People

Qualification and Experience

• Minimum qualification: relevant Post Graduate Degree or equivalent qualification
• MBA or master’s would be an advantage
• 8-10 years’ proven experience in the field of project finance and/or corporate finance and/or small business finance.
• 8-10 years of deal origination experience.
• At least 5 years’ experience of leadership and management of teams.
• Solid experience in interacting and presenting to Senior leaders.
• Experience in engaging, managing and negotiating with relevant specialist bodies, government institutions, industry associations etc.
• Client management expertise.
• Experience of finance, marketing, technical and other relevant aspects relating to
  analysis of debt and equity transactions.
• Experience in stakeholder engagement and partnership development across public and private sector ecosystems.
• Understanding of regional economic development, industrial development and SME financing environments.

Roles and Responsibilities

Financial / Shareholder Returns

• Maximise shareholder value in terms of industry development and development impact.
• Development and management of the regional budget.
• Lead the team to perform financial soundness of all recommendations and decisions and financial credibility and astuteness in transactions to drive IDC’s financial sustainability.
• Ensure developmental optimization of decisions by the team.

Internal / Operational Processes

• Facilitate regional industrial investment, both in SMEs as well as Large Businesses.
• Partner with SME Connect team to facilitate strategic partnerships with corporates, DFIs, industry associations, chambers, provincial agencies and SME ecosystem, participants to enhance pipeline development and development impact.
• Work in collaboration with IDC SME Connect Program, to build a robust pipeline of IDC fundable projects in the region.
• Facilitate, implement and monitor an effective business support program, for IDC funded clients through collaboration, and assist with internal stakeholders where relevant.
• Define and implement strategic objectives and business plans of the region.
• Develop and implement processes to assist the regional dealmakers in performing due diligence assessments and preparation for credit review submissions to the various committees.
• Provide strategic leadership and guidance to staff and stakeholders in policy, strategic and operational matters.
• Proactively drive key business initiatives and sourcing of clients and deals.
• Contribute to industry policy decision-making in the region.
• Develop and implement required information and reporting systems to track and manage progress of regional strategy implementation.
• Effective post investment management together with CSG, ensuring client sustainability, development impact and compliance with approved Service Level Agreements.
• Ensure the quality of assessments of applications for financing.
• Provide well-written and motivated reports for financing.
• Provide management reports on regional pipeline development, stakeholder engagements, turnaround times and achievement of strategic objectives to the Head of Small Business Finance and Regions.
• Identify and source deal-flow for IDC SBUs.
• Develop, maintain and actively manage a regional pipeline aligned to provincial economic priorities, IDC sector strategies and development impact objectives.
• Drive conversion of opportunities through effective pipeline management, transaction readiness support and proactive resolution of deal bottlenecks.
• To represent IDC on Boards and/or Community Trusts, where required.

Customer Focus & Stakeholder Management

• Build and maintain influential relationships with strategic stakeholders (government, business forums, clients etc. – both public and private sector).
• Develop and maintain strong relationships with IDC strategic business units at Head Office.
• Present the strategic objectives and operational plans of the regional office to key decision-making stakeholders within the Corporation.
• Liaise, communicate and promote the regional office externally.
• Ensure the provision of client service excellence by the team.

Roles and Responsibilities (cont.)

Learning, Leadership & People Growth

• Provide strategic leadership and management to ensure high performance.
• Ensure the effective management of people in the unit, including employee motivation and development and application of Corporate policies and procedures and ensuring optimal performance.
• Protect the interests and well-being of employees and establish suitable communication lines with them.
• Continuous development of regional teams to achieve highly skilled dealmakers within the region in collaboration with the Learning and Development Teams and other key stakeholders, as well as hands-on on-the-job guidance to teams.
  Drive capability building, coaching, succession planning and knowledge transfer to strengthen regional dealmaking and leadership capacity.
• Provide leadership and drive culture transformation that foster a culture consistent with the Corporation’s values (Passion, Professionalism and Partnership).
• Drive a culture of high performance and facilitate skills and knowledge transfer.

Job Requirements

LEADERSHIP COMPETENCIES

• Resilience
• Decisiveness in Execution
• People Engagement
• Communication and Engagement
• Diverse Stakeholder Management
• Teamwork
• Innovation
• Change leadership
• Strategic Thinking
• Business Mind Set

TECHNICAL/FUNCTIONAL COMPETENCIES

• Commercial sales
• Macro-economic and analytical thinking
• Financial acumen
• Politically Awareness
• Stakeholder Management & Customer Focus
• Result and solution orientated
• Planning and organising

BEHAVIOURAL COMPETENCIES

• Presentation and communication skills
• Negotiation skills
• Strategic thinking
• Relationship building and Networking skills
• Persuading and Influencing skills
• Coaching and Mentoring
• Strong problem-solving skills
• Ability to work independently

Posting End Date: 12 Sept 2026

go to method of application »

Synopsis

• To lead and support the regional office in originating, developing, packaging and facilitating high-quality investment opportunities in the small business and regional development space, while supporting Strategic Business Units with regional deal origination, basic assessments, due diligence support and stakeholder-led pipeline development.
• To drive regional development impact, financial sustainability, client service excellence, stakeholder partnerships, SME readiness, team capability and execution of regional priorities aligned to IDC's strategic objectives and national industrial development priorities.
• To drive particular focus on agriculture, agro-processing, mining-linked opportunities, supplier development initiatives and rural economic development.

To achieve long-term sustainability through driving strategic objectives and priorities which are:

•  Development Impact Effectiveness
• Financial Sustainability
• Customer Centricity and People

Qualification and Experience

• Minimum qualification: relevant Post Graduate Degree or equivalent qualification
• MBA or master’s would be an advantage
• 8-10 years’ proven experience in the field of project finance and/or corporate finance and/or small business finance.
• 8-10 years of deal origination experience.
• At least 5 years’ experience of leadership and management of teams.
• Solid experience in interacting and presenting to Senior leaders.
• Experience in engaging, managing and negotiating with relevant specialist bodies, government institutions, industry associations etc.
• Client management expertise.
• Experience of finance, marketing, technical and other relevant aspects relating to
  analysis of debt and equity transactions.
• Experience in stakeholder engagement and partnership development across public and private sector ecosystems.
• Understanding of regional economic development, industrial development and SME financing environments.

Roles and Responsibilities

Financial / Shareholder Returns

• Maximise shareholder value in terms of industry development and development impact.
• Development and management of the regional budget.
• Lead the team to perform financial soundness of all recommendations and decisions and financial credibility and astuteness in transactions to drive IDC’s financial sustainability.
• Ensure developmental optimization of decisions by the team.

Internal / Operational Processes

• Facilitate regional industrial investment, both in SMEs as well as Large Businesses.
• Partner with SME Connect team to facilitate strategic partnerships with corporates, DFIs, industry associations, chambers, provincial agencies and SME ecosystem, participants to enhance pipeline development and development impact.
• Work in collaboration with IDC SME Connect Program, to build a robust pipeline of IDC fundable projects in the region.
• Facilitate, implement and monitor an effective business support program, for IDC funded clients through collaboration, and assist with internal stakeholders where relevant.
• Define and implement strategic objectives and business plans of the region.
• Develop and implement processes to assist the regional dealmakers in performing due diligence assessments and preparation for credit review submissions to the various committees.
• Provide strategic leadership and guidance to staff and stakeholders in policy, strategic and operational matters.
• Proactively drive key business initiatives and sourcing of clients and deals.
• Contribute to industry policy decision-making in the region.
• Develop and implement required information and reporting systems to track and manage progress of regional strategy implementation.
• Effective post investment management together with CSG, ensuring client sustainability, development impact and compliance with approved Service Level Agreements.
• Ensure the quality of assessments of applications for financing.
• Provide well-written and motivated reports for financing.
• Provide management reports on regional pipeline development, stakeholder engagements, turnaround times and achievement of strategic objectives to the Head of Small Business Finance and Regions.
• Identify and source deal-flow for IDC SBUs.
• Develop, maintain and actively manage a regional pipeline aligned to provincial economic priorities, IDC sector strategies and development impact objectives.
• Drive conversion of opportunities through effective pipeline management, transaction readiness support and proactive resolution of deal bottlenecks.
• To represent IDC on Boards and/or Community Trusts, where required.

Customer Focus & Stakeholder Management

• Build and maintain influential relationships with strategic stakeholders (government, business forums, clients etc. – both public and private sector).
• Develop and maintain strong relationships with IDC strategic business units at Head Office.
• Present the strategic objectives and operational plans of the regional office to key decision-making stakeholders within the Corporation.
• Liaise, communicate and promote the regional office externally.
• Ensure the provision of client service excellence by the team.

Roles and Responsibilities (cont.)

Learning, Leadership & People Growth

• Provide strategic leadership and management to ensure high performance.
• Ensure the effective management of people in the unit, including employee motivation and development and application of Corporate policies and procedures and ensuring optimal performance.
• Protect the interests and well-being of employees and establish suitable communication lines with them.
• Continuous development of regional teams to achieve highly skilled dealmakers within the region in collaboration with the Learning and Development Teams and other key stakeholders, as well as hands-on on-the-job guidance to teams.
  Drive capability building, coaching, succession planning and knowledge transfer to strengthen regional dealmaking and leadership capacity.
• Provide leadership and drive culture transformation that foster a culture consistent with the Corporation’s values (Passion, Professionalism and Partnership).
• Drive a culture of high performance and facilitate skills and knowledge transfer.

Job Requirements

LEADERSHIP COMPETENCIES

• Resilience
• Decisiveness in Execution
• People Engagement
• Communication and Engagement
• Diverse Stakeholder Management
• Teamwork
• Innovation
• Change leadership
• Strategic Thinking
• Business Mind Set

TECHNICAL/FUNCTIONAL COMPETENCIES

• Commercial sales
• Macro-economic and analytical thinking
• Financial acumen
• Politically Awareness
• Stakeholder Management & Customer Focus
• Result and solution orientated
• Planning and organising

BEHAVIOURAL COMPETENCIES

• Presentation and communication skills
• Negotiation skills
• Strategic thinking
• Relationship building and Networking skills
• Persuading and Influencing skills
• Coaching and Mentoring
• Strong problem-solving skills
• Ability to work independently

Posting End Date: 12 Sept 2026

go to method of application »

Synopsis

• Provide 1st and 2nd level technical support to internal stakeholders and customers experiencing hardware, software, audiovisual (AV), and network-related issues.
• Troubleshoot and resolve technical problems experienced by end-users on PCs, laptops, and mobile devices by identifying root causes, analysing issues, and implementing effective solutions.
• Install, configure, maintain, and support computer hardware, software applications, and IT equipment to ensure optimal system performance and user productivity.
• Develop and implement appropriate solutions for computer-related issues and proactively resolve incidents as they arise, while keeping users updated on the status of their tickets and confirming successful resolution.
• Ensure consistent adherence to IT Service Management (ITSM) processes by accurately logging, tracking, escalating, and closing incidents and service requests within agreed SLA timelines to support efficient service delivery and operational excellence.
• Provide remote and onsite technical support to users, ensuring timely resolution of issues and minimal business disruption.
• Support user account management activities, including password resets, access provisioning, and basic Active Directory administration.
• Escalate unresolved or complex technical issues to relevant support teams or third-party vendors where necessary.
• Maintain accurate documentation of technical issues, resolutions, user guides, and IT support procedures.
• Contribute to a secure and compliant IT environment by adhering to organizational cybersecurity policies, identifying potential risks, and promptly escalating security-related incidents.
• Assist in setting up and maintaining network connectivity, printers, conferencing systems, and other IT infrastructure components.
• Deliver excellent customer service by communicating professionally, managing user expectations, and ensuring a positive support experience.

Job Description

This role includes the following, but is not limited to:

• Serve as the first point of contact for users seeking technical assistance and support. 
• To install, assess, troubleshoot, maintain, and upgrade computers, all other endpoint devices such as cell phones and equipment of different types, including copiers, printers, and scanners, of all users so that they perform optimally.
• Provide support for meeting room connectivity and Audio-Visual (AV) equipment during meetings and presentations
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Receive, log, track, and manage support tickets raised via telephone, email, or in person, acting as the single point of contact for IT-related incidents and requests.
• Maintain accurate and detailed support documentation, including resolutions, troubleshooting steps, and user guides, to improve service efficiency and knowledge sharing.
• Analyse customer-reported issues, conduct research where necessary, and determine the most effective and timely solution.
• Identify deviations from established IT procedures or service standards and implement corrective actions to restore compliance and service quality
• Guide users through the problem-solving process in a professional and customer-focused manner.
• Provide 1st level support for Audio-Visual (AV) issues and escalate unresolved matters to the AV Technician(s) or Service Desk Team Leader when required.
• Demonstrate a consistently positive, professional, and customer-centric attitude while collaborating effectively with colleagues and other support teams.
• Escalate unresolved or complex technical issues to the Service Desk Team Leader or relevant support teams in accordance with escalation procedures.
• Provide accurate information and guidance regarding IT products, services, systems, and company assets.
• Follow up with users to provide updates on ticket progress, confirm issue resolution, and ensure customer satisfaction.
• Communicate customer feedback, concerns, and suggestions to the Service Desk Team Leader to support continuous service improvement.
• Identify and recommend opportunities to improve IT support processes, procedures, and service delivery standards.
• Ensure all incidents and service requests are managed in line with IT Service Management (ITSM) processes and agreed Service Level Agreements (SLAs).
• Support and promote adherence to organizational cybersecurity policies, standards, and best practices.

Qualification and Experience

• 3 years National Diploma in relevant or related field.
• BSc/BA in IT/Computer Science/ IT Engineering will be an added advantage
• IT-related certification such as CompTIA A+, N+, Microsoft, or equivalent will be advantageous.
• Minimum of 2–5 years’ experience in a Service Desk, networking, or systems administration environment 
• Proven experience as a Help Desk Technician or in a similar IT support/customer service role 
• Strong technical knowledge of desktop hardware, software, printers, laptops, and peripheral devices 
• Proficiency in Microsoft Office 365, Windows operating systems, and basic Active Directory administration 
• Experience supporting remote users through remote access and troubleshooting tools 
• Working knowledge of networking concepts including TCP/IP, LAN/WAN, VPN, DNS, and Wi-Fi connectivity 
• Understanding of cybersecurity principles, antivirus software, and data protection best practices 
• Ability to install, configure, maintain, and troubleshoot computer hardware and software 
• Ability to diagnose, troubleshoot, and resolve basic to intermediate technical issues efficiently 
• Knowledge of system backups, user account management, and access control processes 
• Strong attention to detail and commitment to service excellence 
• Experience working within SLA-driven environments and adhering to IT support procedures and standards 
• Willingness to work flexible hours and provide after-hours support when required

Job Requirements

TECHNICAL COMPETENCIES

• Strong Technical ability
• Customer Insight and Focus
• Analytical & Diagnostic Skills
• Solution Generation / Problem Solving
• Listening and Communication Skills
• Stakeholder Management
• Self-motivated and self-driven
• Adaptability & Agility
• Attention to detail

BEHAVIOURAL COMPETENCIES

• Negotiation & Influencing
• Planning & Organizing
• Focused
• Communication skills
• Results Orientated 
• Ethical Commitment
• Balanced Judgement and Accountable leadership

Posting End Date:16 Sept 2026

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Job Description

• To provide comprehensive secretarial, administrative, and office management support to the Head of Corporate Strategy and Innovation. The role is responsible for ensuring the efficient coordination of departmental activities, managing communication and schedules, maintaining records, and supporting governance, stakeholder engagement, and strategic initiatives within the department.

Qualification and Experience

• Diploma in Office Administration, Business Administration, Management Assistant, Secretarial Studies, or a related field.
• Minimum of 2-5 years' experience in a secretarial, or administrative support role.
• Experience supporting a senior executive or Head of Department.
• Experience within a corporate, strategy, innovation, or professional services
  environment will be advantageous.
• Knowledge of data and administrative management practices and procedures, business and management principles.
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
• Business writing and professional communication.
• Office administration and secretarial practices.
• Corporate governance and meeting administration.

Roles and Responsibilities

Secretarial Support

• Provide dedicated secretarial and administrative support to the Head of Department.
• Manage and maintain the Head's diary, appointments, and meeting schedules.
• Coordinate travel arrangements, accommodation bookings, and travel documentation.
• Screen and manage incoming calls, emails, and correspondence.
• Draft, format, and distribute correspondence, reports, presentations, and meeting documentation.
• Ensure effective management of the Head's office and administrative processes.

Meeting and Governance Coordination

• Coordinate departmental meetings, workshops, strategy sessions, and stakeholder engagements.
• Prepare meeting packs, agendas, and supporting documents.
• Attend meetings where required and compile accurate minutes and action logs.
• Monitor and follow up on action items arising from meetings.
• Ensure proper filing and safekeeping of governance and departmental records.

Document and Information Management

• Establish and maintain an efficient electronic and manual filing system.
• Manage confidential documents and information with a high level of discretion.
• Assist with the preparation, review, and distribution of strategic and departmental reports.
• Maintain records of departmental submissions, approvals, and correspondence.

Stakeholder Coordination

• Serve as a liaison between the Head of Department, internal stakeholders, and external partners.
• Coordinate communication and information flow within the department.
• Build and maintain positive working relationships with stakeholders at all levels.
• Facilitate arrangements for stakeholder meetings and engagements.

Financial Administration

• Assist with processing purchase requisitions, invoices, and payment requests.
• Monitor departmental administrative expenses and maintain supporting records.
• Track and follow up on outstanding invoices and service provider payments
  where required.

Departmental Coordination

• Coordinate logistical arrangements for departmental events, workshops, and strategy sessions.
• Maintain office supplies and ensure availability of resources.
• Support onboarding arrangements for new employees within the department.
• Assist with departmental projects and special assignments as requested.

Job Requirements

TECHNICAL/FUCNTIONAL COMPETENCIES

• Analytical and problem-solving
• Negotiation and Influencing
• Attention to detail
• Planning and Organizing
• Professionalism and discretionary
• Excellent scheduling and time management skills
• Good written and verbal communication skills
• Ability to liaise and engage with both internal and external clients
• Ability to use own initiative and function with minimal instruction

BEHAVIOURAL COMPETENCIES

• Results Oriented.
• Ethical Commitment
• Balanced Judgment and accountable leadership
• Relationship Building & Networking
• Ability to multitask and thrive under work pressure