Vacancies at Ignition Group

Daily Operations

• Assisting with screening potential clients who can benefit from the company’s products and services.
• Research prospects and starting new relationships.
• Assist in identifying prospect’s needs and suggest appropriate products and/or services.
• Coordinate the successful follow through of sales cycle by maintaining accurate activity and lead qualification information in CRM application.
• Identify the most suitable value propositions, partner configurations, cost structures and revenue models for identified target markets.
• Support clients with the provision of accurate product pricing and delivery information
• Keep up to date on developments related to the company’s product and service.
• Use knowledge gained to guide an informed decision.
• Generate new leads and build relationships by nurturing welcoming prospects and finding new potential sales.
• Ensure all customer details and data relevant to the call or service interventions is accurately captured.
• Meet and exceed targets related to customer interactions as set by the direct line manager

Policy and Process Adherence

• Adhere to company quality standards, policies, procedures, and processes.
• Adhere to all legislation governing the area of work.

Administration

• Maintain a pipeline of early-stage leads, using relevant sales tools and methodologies to effectively manage client and opportunity data
• Carry out administrative tasks related to customer interaction and/or call resolution.
• Maintain accurate records of relevant information using the appropriate system.
• Manage and ensure all customer interactions as scheduled within parameters, inclusive of calls, emails and other tasks

Education and training:

• Matric
• Bachelor’s degree Sales, Marketing, Business or in a relevant field preferred

 Experience:

• At least 2 years’ work experience in a sales environment.
• Some experience dealing with internal and external stakeholders.
• Has had exposure in using CRM and core sales tools.
• Some experience using established techniques to identify sales prospects and starting new client relationships.
• Minimum 1 years’ experience working with the MS office suite, including MS excel and MS word

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Description

 HR Strategic Alignment

• Participate in the provision of HR policy and procedure guidance and coaching.
• Execute HR projects across the company within specific timeframes.
• Act as a consultative business partner to the assigned stakeholder group by advising them of trends in HR practices, the labour market and general developments that could impact on the human resources in the area of responsibility.
• Participate in the design transformation and change programmes.
• Contribute to the development of progressive HR policies, processes and plans to drive continuous engagement and embed a performance culture across the organisation.
• Support the provision of strategic advice and ongoing support on employee relations issues, dispute resolution and industrial advocacy including managing escalated or complex cases.
• Design effective employee relations, retention, and rewards programs.
• Understanding the organization's goals and strategies to align HR initiatives accordingly.
• Implement strategies relating to the recruitment, development, engagement and provide general HR support of employees in the area of responsibility and/or stakeholder group.
• Deal with employee relations issues within the assigned business unit.

Stakeholder Engagement

• Contribute to the provision of HR related advise across the generalist range of the role.
• Implement the company’s people plans by working closely with internal stakeholders to develop a culture of responsibility and accountability for front line human resources management and embed a performance culture.
• Analyse complex trends and metrics in partnership with the relevant stakeholders to develop solutions, programs and policies.
• Working across multiple teams to ensure HR practices support their specific objectives.
• Work with the talent acquisition team to ensure the execution of the full recruitment cycle plans and talent sourcing strategies.
• Partner with the relevant stakeholders to support and execute HR initiatives for all aspects of human resources. 

Continuous Improvement and Risk Management

• Identify opportunities to streamline HR processes and improve efficiency.
• Identify and address potential HR risks to protect the organization from legal and reputational harm.
• Ensure compliance with all relevant HR legislation

Requirements

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
• Excellent knowledge of multiple human resource disciplines, including compensation practices, organisational diagnosis, employee and union relations, diversity, performance management, and relevant employment laws
• Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations.
• Maintains a clear and detailed knowledge of the industry trends, best practices, and labour legislation.
• Excellent ability to develop HR policies and procedures that meet company needs.
• Excellent ability to work effectively and maintain resilience in a changing environment.
• Excellent relationship management and demonstrated collaborative skills in working with internal and external business leaders and stakeholders

Education and training:

• Bachelor’s degree in HR Management or similar qualification
• Advanced degree in HR Management or similar qualification advantageous
• Human Resources Professional certification

Experience:

• At least 7 years’ experience in a similar role.
• Excellent experience delivering and implementing innovative HR solutions that meet company needs
• Excellent experience with operational and strategic HR service delivery
• Excellent experience implementing workforce plans that reflect organisational/departmental need
• Proficient in HR technologies including experience in HRIS, and E-recruitment systems
• Excellent experience with HR metrics
• Excellent experience leading and delivering complex people projects and initiatives with specific deadlines