Vacancies at Sun International

Main Purpose of the Job

• Responsible to perform and supervise (when necessary) daily Electrical repairs, installations and troubleshooting of Electrical equipment and systems across the business unit according to legislation and standards; including the installation and maintenance of wiring, lighting systems and Electrical components, such as transformers and circuit breakers.

Job Requirements

Minimum qualification

• Matric (Grade 12).
• Minimum N3 Electrical Engineering.
• Trade Test Electrician (Red Seal).
• Valid Wireman's Licence.
• Valid driver's licence (advantageous).

Minimum job related experience

• Minimum of 2 years’ experience performing Electrical repairs. 
• Supervisory experience is an advantage
• Certifications/Accreditation/Registration/Licenses
• Preferably registered with the SAFMA / other accredited facilities / engineering bodies
• Work Conditions and Special Requirements
• Ability to work shifts that meet operational requirements 
• Physical ability to lift and control relevant machinery, and equipment and mobility to move around as per job requirements 

Core behavioural competencies

• Initiative
• Attention to detail and quality
• Building Positive Working Relationships
• Customer Centricity & Stakeholder focus
• Drive for Results
• Technical / proficiency competencies
• Working experience of SHE legislation and standards
• Proficiency in MS Office, 
• Be able to install, repair, adjust, maintain and troubleshoot electrical equipment and its components

Duties and responsibilities include:

Maintained Electrical Systems & Equipment

• Check in with the services office for scheduled jobs after the completion of each job and at the end of each work day.
• Responsible for time management of jobs scheduled each day.
• Prepare necessary tools and PPE for the day ahead.
• Respond to requests relating to electrical equipment and systems installations, repairs and upgrades in line with scheduled repairs and preventative maintenance plans.
• Conduct investigations and diagnose system or equipment faults.
• Troubleshoot and complete repairs in line with identified faults.
• Set up wiring and electrical systems to specification and standard
• Install and maintain wiring, control, and lighting systems. 
• Test the installation of a new electrical systems, to ensure its proper performance, and locate shorts and system breaks. 
• Locate the source of the problem, and repair or replace the wiring and conduits as needed.
• Inspect and audit electrical supplies, machinery and systems and address any risk areas and check compatibility and safety of the components
• Install conduits and run electrical wiring to feed switches, circuit breaker panels and relays
• Keep management up to date and feedback on status and challenges with regards repairs and installations.
• Store and secure parts and tools needed in line with regulations and SOPs

Electrical Compliance

• Inspect and test different electrical systems to ensure compliance with safety regulations
• Store electrical assets; technical stock and parts in line with regulations
• Maintain Personal Protective Equipment in line with specifications and regulations
• Keep up to date with latest trade knowledge and skills in line with updated equipment and systems; as well as regulations around electrical requirements
• Keep up to date with policies and procedures for installing, maintaining and repairing electrical equipment or machinery; as well as revised testing or installation procedures, and align practices.
• Keep up to date with the handling of various tools including saws, screwdrivers, pliers and knives, as well as the use of power tools, test meters, pipe threaders and conduit benders.

Shift Supervision

• Completes and signs off on inspections registers for electrical equipment, systems, etc.
• Interact and be available to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Supervise contractors / junior staff appearance and handling of equipment 
• Report and resolve any issues experienced
• Supervise the control of stock and operating equipment as per SOP 
• Completes supporting job / work card admin / paperwork 
• Provides support to contractors or staff on escalated technical electrical queries 
• Follows up on fault logging until resolution 

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Main Purpose of the Job

• The F&B Admin Assistant is responsible for the timely and effective handling of F&B orders, invoicing and related queries. This will include the sorting, recording, checking, and co-ordination of orders and the processing of related invoices to be processed for the F&B department and outlets, efficiently and accurately, in line with Company policy and regulations.
• The role will also be required to perform general office support in the F&B offices including responding to incoming calls and emails, restaurant reservations received by the department; distribution of documentation to staff across the department as required, and other general admin support such as copying, scanning, and similar activities.

Job Requirements

Minimum requirements (Education and Experience)

• Grade 12 

Minimum job related experience

• Previous experience in a administrator role is preferred 
• Experience working with IFS is essential
• Work conditions and special requirements 
• Ability to work shifts that meet operational requirements
• Physically able to move operating equipment 
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements

Duties and responsibilities include

• Receive and record orders and invoices from outlets across F&B outlets on the complex and check authorised documents to ensure that invoicing and company details are complete and correct, against information recorded in IFS
• Where price variances exist these need to be submitted for authorisation and sent with the invoice, and copies sent to suppliers
• Investigate, resolve and close out all stock and non-stock queries on invoices each day, including queries from SSC (AP Team), suppliers, internal operators, and rejection queries
• Track the resolution of queries in a prompt and professional manner and liaise with various stakeholders to resolve, escalating any unresolved queries to finance or management as required
• Action that checked invoices are processed on a daily basis
• File all invoices on a daily/monthly basis under the relevant supplier
• Develop and maintain sound working relationships with relevant departments
• Interact with clients and provide professional service standards and solutions
• Provide administrative support to the F&B office (including data capturing, tracking of departmental documentation, providing information relating to the F&B department and processes, and similar tasks)
• Answer, screen and forward incoming calls, taking messages and reservations where necessary
• Log calls relating to maintenance issues identified in F&B outlets and venues
• Keep inventory of office stationery and place orders as instructed
• Maintain office spreadsheets and documentation
• Keep up to date with changes relating to F&B products, outlets and requirements
• Handle any complaints, requests and/ or suggestions to resolution, escalating to management if necessary

Core behavioural competencies 

• Collecting information (sourcing, checking, documenting)
• Organising & Coordinating Resources 
• Assuring Quality
• Dealing with customers
• Following procedures
• Managing deadlines 
• Responding with urgency 
• Connecting and relating (including handling of conflict situations) 

Technical Competencies

• Written and verbal communication skills
• Proficient computer literacy (MS Office, IFS)
• Basic invoicing processes 
• Data capture
• Telephone skills 
• Time management 
• Multitasking 
• Clerical administration

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Job Purpose

• The VIP Personal Host is responsible for implementing the end-to-end VIP customer program and is the single point of contact for all Hosted and VIP customers. The role needs to acquire, build and retain relationships with VIP gaming customers in order to grow VIP business and achieve or exceed revenue and visitation targets, in line with Company policy and regulations.

Key Performance Areas

Duties and responsibilities include:   

• VIP Customer Relationship Management
• Act as a host in gaming areas whilst the customer is engaged in play
• Check product and service standards in Prive operating areas and ensure all necessary checks are performed
• Co-ordinate transport for VIP customers as and when required
• Conduct meet and greet processes for VIP customers on arrival and departure from the property and at special events to build relationships and secure business, as per SOP
• Handle any complaints, disputes and suggestions and escalate when required
• Co-ordinate and arrange for customer excursions, activities and requirements during their stay
• Check hotel rooms and include room drops and welcome packs for designated VIP customers, in line with preferences
• Attend to incoming customer needs or queries e.g. hotel bookings, restaurant bookings, Sun-extra player offers, transport prior to arrival and also during their stay
• Actively manage customer profiles in CRM
• Leverage off direct marketing offers and promotional events in order to encourage an increase in visitation by VIP customers to the property
• Obtain feedback from clients with regards their experience
• Engage with VIP customers and provide a customer experience that will support brand loyalty ensuring SI as the brand of choice
• Be aware and identify market offerings on and off site to assist in entertaining customers
• Host and entertain VIP gaming customers as required
• Maintain the confidentiality of customer’s information in all gaming and CRM systems
• Recognize customers on special occasions including birthday and other important dates
• Delivered Customer Acquisition New & Reactivation Plans
• Work within current business strategies and recognize potential opportunities for new business and customer acquisition
• Attend gaming events with acquisition customers to raise awareness around the property’s brand and VIP program, as required
• Acquire leads received via the Gaming system and respond to these leads
• Leverage existing relationships with the potential to acquire and move clients to SI properties
• Manage VIP customers using CRM in line with targets
• Delivered Customer Retention & Growth Plans
• Facilitate the organization of VIP events with relevant departments and attend VIP gaming events to build and grow relationships with key VIP customers
• Develop relationships with clients to retain and grow customer loyalty within the VIP operation through, by selling products, services and experiences relevant to the customer
• Utilize customer recognition triggers to enhance customer experiences for relevant VIP customers
• Communicate and conduct regular follow-ups with existing and potential VIP gaming clients to maintain the relationship
• Manage specific VIP customer accounts including developing customer accounts to increase customer visits to promote revenue growth
• Manage VIP customers using CRM in line with targets

VIP Administration & Reporting

• Accurately update clients’ CRM profiles with preferences and update Casino Management Program (CMP) on an ongoing basis in order to maintain data integrity
• Complete all relevant data in a common departmental drive in relation to new and “hot” players
• Log records of key customer activities (including invites, birthdays, activations, complaints) and communications into the CRM system
• Record ROI’s and complete “Event input template” for all functions and VIP initiatives
• Manage the individual VIP customer’s comp spend in line with the re-investment model and Group Comp policy, indicating offerings to activations in order to generate revenues

Stakeholder Relationship Management

• Cooperate with other departments on the property to create exceptional Guest experiences and build strong relationships with key clients to ensure return VIP gaming business
• Update hotel operations timeously of any changes to billing requirements
• Build relationships with business partners and service providers to be leveraged to mutual benefit in building customer relationships
• Continuously engage with clients to establish and grow loyal relationships for SI
• Coordinates the distribution of information to all relevant departments on the property
• Attends gaming and VIP meetings and provide relevant feedback and information to management and the department

Job Requirements

Education

• Grade 12
• 3-Year Tertiary qualification in marketing is an advantage

Experience

• Minimum of 5 years’ experience in guest relations within the gaming and hospitality environment
• Previous supervisory and management experience is an advantage
• Meet all requirements for a key gaming license
• Required to work irregular hours in line with operational requirements
• Linguistic skills in Mandarin / Cantonese an advantage

Skills and Knowledge

Skills and competencies

Core behavioral competencies

• Deciding
• Planning
• Building & Developing relationships
• Problem-solving
• Influencing
• Encouraging co-operation
• Selling
• Dealing with customers
• Conflict handling skills
• Energetic positive individual with great interpersonal skills and an ability to handle confidentiality

Technical/Proficiency competencies

• Advanced Written and Verbal English communication skills
• CRM systems
• Proficient computer skills – MS Office
• Negotiating skills
• Networking skills
• Telephone skills
• Manipulation of system data
• Knowledge of Sun International policies and standards 
• Knowledge of gaming industry
• Legislation – including POPI, FICA requirements

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Job Purpose

• The Linen Room Manager forms part of the Housekeeping team and is responsible for supervising linen room and uniform operations, ensuring the effective laundry, storage, issuance, control, and maintenance of hotel linen, towels, and employee uniforms in accordance with Sun standards and regulations.
• The role ensures operational excellence by maintaining appropriate stock levels, controlling linen and uniform inventories, coordinating outsourced laundry services, and supporting exceptional guest service. The Linen Room Manager may also oversee valet services, garment repairs, and alterations for guests during their stay.
• Working collaboratively with internal teams and external service providers, the role contributes to enhancing guest satisfaction, operational efficiency, revenue growth, and overall profitability through the delivery of high-quality housekeeping support services.

Key Performance AreasLinen, Laundry and Inventory Management

• Monitor and maintain par stock levels of linen, amenities, housekeeping equipment, and cleaning chemicals in accordance with Standard Operating Procedures (SOPs).
• Manage and monitor inventories against linen, uniform, and fixed asset registers.
• Ensure cleaning carts are accurately stocked with linen and amenities for guest room servicing.
• Monitor the return of excess stock and supplies from cleaning carts at the end of each shift.
• Ensure linen and laundry supplies are ordered and controlled according to occupancy levels.
• Coordinate the laundering of hotel linen and employee uniforms with external service providers.
• Monitor laundry processes and track levels of condemned or damaged linen.
• Participate in and facilitate monthly stock control and inventory procedures.

Uniform Management

• Supervise uniform inventory, including receiving, issuing, recording, and tracking employee uniforms.
• Oversee the repair, maintenance, and replacement of staff uniforms as required.
• Maintain accurate records relating to uniform allocation and usage.

Equipment and Chemical Control

• Ensure housekeeping equipment is maintained and operating efficiently.
• Monitor the allocation, usage, and control of cleaning chemicals.
• Report equipment faults and maintenance requirements promptly.

Guest Service

• Facilitate valet, garment repair, and alteration services for guests as requested.
• Greet guests professionally and respond to queries, requests, and complaints promptly and courteously.
• Ensure a positive guest experience through efficient and quality service delivery.

People Management and Development

• Identify employee training needs and facilitate on-the-job training, coaching, and development.
• Conduct onboarding and induction processes for new housekeeping employees.
• Manage staff scheduling, duty rosters, and work allocations based on business occupancy levels.
• Conduct shift briefings, handovers, and prepare shift reports.
• Monitor employee appearance, attendance, productivity, and adherence to company standards.

Quality Assurance and Compliance

• Monitor adherence to SOPs and housekeeping quality standards.
• Conduct regular quality assurance inspections and audits.
• Develop and implement processes and quality controls for linen, laundry, and uniform management.
• Ensure linen room and uniform areas remain clean, safe, and compliant with health and safety requirements.

Reporting and Stakeholder Management

• Provide regular feedback and reports to management regarding operational performance, inventory levels, staffing matters, and challenges.
• Collaborate with business partners and outsourced service providers to ensure service standards are maintained and continuously improved.

Key Success Measures

• Linen and uniform availability maintained at required par levels.
• Accurate inventory and stock control records.
• Effective management of outsourced laundry services.
• Compliance with SOPs, quality, and safety standards.
• Positive guest feedback and timely resolution of complaints.
• Well-trained, productive, and engaged team members.
• Effective cost control and minimisation of linen losses and wastage.

Job Requirements

Education

• Grade 12 (Matric) is essential.
• A Diploma in Hotel Management or a related hospitality qualification will be advantageous.

Experience

• Minimum of 6 years' experience in housekeeping operations.
• Experience in a Linen Room Supervisor role or similar supervisory housekeeping position.
• Experience in managing linen, laundry, and uniform control processes.
• Experience working with industrial cleaning equipment, machinery, and cleaning products.
• Experience in stock control, inventory management, and housekeeping administration.

Skills and Knowledge

• Sound knowledge of housekeeping, linen room, laundry, and uniform management procedures.
• Knowledge of stock control, inventory management, and record-keeping practices.
• Understanding of housekeeping Standard Operating Procedures (SOPs), health and safety standards, and quality assurance practices.
• Good planning, organisational, and supervisory skills.
• Effective communication and interpersonal skills.
• Ability to provide excellent guest service and resolve guest complaints professionally.
• Competent in staff scheduling, training, coaching, and performance monitoring.
• Ability to work under pressure in a fast-paced hospitality environment.
• Proficiency in the use of housekeeping equipment and cleaning chemicals.
• Must have manual dexterity.
• Physical mobility and stamina required to perform operational duties.
• Willingness to work overtime and flexible hours in line with operational requirements, including weekends and public holidays.