Vacancies Avaiable at MultiChoice

Tasks

Sales Operations

• Responsible for retail sell out performance of assigned regional retailer, agency and installer base, for DStv hardware and accessory solutions.
• Responsible for sell out performance of contract bundles of assigned, agency, express kiosks and interactive kiosk base, for Price Lock and DStv Internet.
• Sell-In / Sell Out management for key independent retailer partners, ie. ISER, Installers, including Run Rate management for Demand Planning purposes.
• Agree promotional activity including advertising support for above selected partners.
• Ensure optimal inventory levels in all channel partners by proactively escalating concerns relating to stock outs and overstocks, as per defined process.
• Responsible for the proactive clearing of aged / discontinued stock with the support of the respective Key Account Manager
• Implement professional merchandising standards according to the MultiChoice 6 “C’s” of merchandising.
• Responsible for securing promotional space, such as golden locations, window display, promo courts for ad-hoc promotional displays.
• Building and maintenance of such displays by soliciting support of in-store staff and well as 3rd party suppliers.
• Deliver on the ground training on DStv products and services to key stakeholders in the Channel Partners
• Assist channel partners by explaining the returns process for decoders to the responsible stakeholders.
• Escalate concerns relating to failed & aged collections on approved Return Authorisations.
• Assist channel partners with store level customer complaints, where assistance is sought by them to resolve.
• On an Ad Hoc basis support promotional events (activations) where DStv is promoting its products and services.
• Support DStv Business to setup, monitor and terminate retail demo accounts for the purposes of promoting DStv sales.
• Ensure that all the engagement documentations interventions and Multichoice loaned assets with Agency partners are recorded.
• Ensure the successful resolution of escalated queries within agreed SLA timelines.
• Conduct Monthly Inventory stock takes in assigned Agency base as per company guidelines and process

 Stakeholder Management

• Responsible for maintaining a harmonious relationship with all key stakeholders in the channel partner outlets, to create the optimum conditions to promote sell out
• Be in liaison with the relevant suppliers and ensure Channel Partners have the necessary and required tools of trade and stock.
• Proactively develop relationship with key shopping centre management to facilitate co-operation when ad-hoc promotional activity is required

 Reporting and Continuous Improvement

• Drive CSAT performance for Customer Care and Aftersales KPI’s in appropriate channel partner operations.
• Collate and Monitor Channel partner performance indicators at stipulated time frames to enable proactive interventions and support.
• Keep the performance indicator metrics, up to date and with correct data at all times
• Analyse and identify trends, areas of improvement, business challenges, risk and propose appropriate action.
• Work with management to develop and implement performance improvement initiatives.
• Proactively monitor the trade for market intelligence relating to competitor product launches, promotion and price movements, and feedback via defined process.
• Managed MultiChoice assets at of assigned, agency, express kiosks and interactive kiosk base.

Qualifications

• Diploma in Business/Operations/Sales Management advantageous

Experience

• 5 years Sales and Service support/ performance management experience.
• 2 years in Business development and Account management
• 2 years experience is SAP
• 2 years managing stock levels in a warehouse enviroment

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Tasks

Budget Management

• Ensure Cost effective use of resources
• Ensure targets are met as per production requirements and specifications
• Ensure variable strategies are planned to meet budget requirements
• Ensure production stays within budget
• Ensure relevant parties are informed regarding billing requirements

 Stakeholder Management

• Engage with applicable sporting associations and bodies in order to promote the SuperSport brand
• Build effective relationships with key stakeholders within the sporting community in order to promote the SuperSport brand
• Build effective relationships within the broader Broadcasting community and with 3rd party suppliers

 Creative Control

• Ensure the creative process is driven and controlled as per best practices
• Ensure the creative content is appropriate to the look and feel of the SuperSport brand
• Make sure new Programme ideas to add value to productions, are researched and suggested
• Ensure suggestions from all levels of staff are taken into account in the creative process

 Content Origination

• Ensure Content of Buildups, inserts and live events meets requirements of target audience
• Ensure Content meets standards of the SuperSport Brand
• Ensure Content remains correct and up to date according to relevant sport requirements

 People Management

• Maintain a highly skilled workforce through instilling an ethos of training, development and self-improvement amongst the team
• Ensure job deliverables (Key Performance Indicators) for the department are defined, communicated and implemented
• Ensure that staff are aware of current performance standards through ongoing performance feedback and formal Performance reviews
• Lead and manage a team of Senior Producers
• Establish and maintain a strategy for increasing employee commitment and competency
• Establish and manage measurements to evaluate the effectiveness of employees, processes and projects
• Guide and coach Senior Producers in order to build a leadership pipeline for the future within SuperSport
• Work with the Functional Capability Specialist to build the skills and competency of the talent pipeline required

 Production Process

• Be involved in the long term visioning process by being available throughout the development phase of the project
• Ensure thorough pre-production involvement resulting in all production elements being completed and available on time
• Prepare production process in conjunction with Senior Producers and Directors
• Ensure that successes and failures are reported according to SOPs, to ensure an evolving standard for future productions

 Quality Control

• Ensure all programmes meet required technical broadcasting standards and channel images

 Qualifications

• A Post Graduate Degree in Media studies

 Experience

• A minimum of 8-10 years in a production role or similar
• Sound knowledge and understanding of live broadcasting
• Proven experience in other departments in television
• Experienced in Broadcast Technology
• Computer literate
• Leadership qualities
• Expert understanding in terms of the applicable laws and relevant sporting bodies associated with the sport within both the local and international context

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Tasks

Management of Data Analysis for Pricing Purposes

• Manage all data analyses and processes that underpin the pricing process across Linear, Hybrid (OTT) & Digital platforms across the various market territories in Africa.
• Develop and manage the reporting and analytics to support the various products and packages in these portfolios
• Conduct customer centric post-campaign analyses that provide real insights on campaign performance, depict the value delivered to clients and encourage future sales.
• Build data banks to drive strategic insights for strategic pricing

 Pricing Process & Product development & Implementation

• Regulate rates based on economic conditions, competitor activity and market conditions across linear, hybrid and digital platforms across the various countries (markets).
• Develop appropriates products to monetizse and encourage incremental revenue generation
• Drive and manage the communication for agreed rates and packages to both internal and external clients
• Ensure that agreed rates are implemented as planned across the business
• Stay abreast of current industry trends, competitor activity in the video entertainment space and their respective offers in the market to ensure DMS remains relevant and competitively priced

 Reporting

• Compile all relevant reports that inform and track the impact of the DMS pricing process
• Present findings to DMS management, highlighting resultant impact to business and recommending solutions where required

 Rate Card Development

• Work closely with MultiChoice CII; GE; or digital teams to stay abreast of all new developments on content and timeously identify all new events that need to be priced and included in the various rate cards
• Manage the production and provision of all files that input into the rate card development process
• Ensure that monthly channel pricing grids are communicated on time with the marketing team and all relevant stakeholders, including 3rd party software suppliers

 Below-the-Line Pricing

• Analyse the below-the-line market and build pricing strategies signed off by HOD of Pricing
• Price Sponsorships across GE; 3rd Party & Sport
• Build cross platform models that will attract advertiser spend for the below-the-line spenders.
• Build new commercial revenue models closely linked Business unit Content structures

 Stakeholder Management

• Develop and manage key stakeholder relationships across the business with both internal and external clients as well as key partners and alliances
• Understand the primary needs of each stakeholder and partner to close any gaps

 Qualifications Essential

• University degree in Business Analytics; Actuarial Sciences; Mathematics or any other relevant qualification
• Post-graduate degree would be advantageous

 Experience

• 5-8 years’ experience in Media Product Pricing
• +-3 years in Snr Management role
• Good understanding of advertising and media in SA and Africa
• Experience in the use of industry tools and resources, i.e., Telmar, Arianna, GAM etc.

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Tasks

Deliver Results

• Ensure accurate cost estimation based on coverage of customer requirements and project scope
• Ensure project budget are managed within project scope
• Ensure projects are delivered on target within due date, budget and according to scope and project governance
• Ensure traceability of defined benefits throughout the life cycle of the project and escalate any deviations arising through out the project
• Ensure management of scope, including coverage of customer requirements, are create based on estimations
• Manage delivery of project against agreed schedule
• Meet project requirements by providing advice to clients on most appropriate project management approach
• Manage project priorities effectively and ensure dependencies are catered for according to the project scope
• Ensure professional advice accepted and implemented

Customer Relationship Management

• Identify project stakeholders, communicate their roles, define their level of participation in project, map their communication needs and stakeholder engagement strategies manage through the project plan.
• Ensure each stakeholder group is actively managed through the change cycle
• Ensure business change impact is conducted across process, systems and technology in accordance with change management plan
• Manage project by ensuring roles are defined, behaviors and operations are understood and strategies defined in project schedule
• Ensure customers are informed by coaching the customers and management where processes and systems are changed
• Ensure the change management process is led and supported together with the customer
• Ensure client needs are accurately captured in scope through sign off obtained from stakeholders
• Ensure sufficient resource allocations through effective resource negotiation with both internal and external clients

Process Results

• Manage delivery of large and complex projects according to prevailing Project Management methodology
• Conduct effective resource negotiation and allocation by providing advise on project resource requirements, capacity and risk
• Ensure compliance to procedures, policies guidelines
• Identify obstacles and escalate deviations from project plan through formal project governance channels
• Direct and coordinate activities and monitor delivery of resources deployed to the project
• Manage project resource performance together with the line manager
• Manage project performance review with senior project mentors
• Monitor project performance and mitigate all project risk by ensuring effective project governance structures are established and effectively managed
• Manage project plan by identifying the impact of projects on all aspects of business operations
• Ensure change management requirements are understood through communication with impacted stakeholders
• Ensure change management plan is included and managed as part of the overall Project Management Plan
• Ensure change executed and enabled by establishing the change plan
• Ensure sufficient resource allocation across project or programme through negotiation with relevant stakeholders
• Ensure work obstacles are resolved and problems managed effectively in relation to principle accountability
• Ensure active participation in ongoing innovation on Project Management Methodology
• Developing profession by actively participating in the design, architecture, and governance methodology
• Manage project plan by identifying the impact of projects on all aspects of business operations
• Ensure change management requirements are understood by communicating the change with impacted stakeholders
• Ensure satisfactory post implementation review by conducting a post implementation review session
• Achieve agenda outcomes through effective facilitation of all Project Management forums and sessions
• Ensure projects rolled up into portfolio and well managed for value and Return on Investment (ROI)

Lead Self

• Review DMS and Business Unit Plan and ensure delivered systems, process, services and solutions are aligned to support the achievement of the business strategy, objectives and values.
• Identify training courses and career progression for self through input and feedback from management to improve personal capability and to stay abreast of developments in field of expertise.
• Ensure all personal development plan activities are completed within specified timeframe to ensure personal growth and application of new competence in function to enable effectiveness in performance of roles and responsibilities.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction to enable skilling and required corrective action taking place.
•  Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' business by highlighting benefits in support of the implementation of recommendations.

Drive Change

• Contribute to a culture conducive to the achievement of transformation goals
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes and policies.

 Qualifications

• Bachelor’s degree in related field.
• Scrum Certification
• PM Certifications (Prince2/PMP)
• PMBOK Certification
• ITIL & COBIT5 Certifications
• Proven experience in program management.
• Proven stakeholder management skills.
• Proven experience managing a team.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Understanding of project & business process management.

 Experience

• 8-10 years’ relevant experience in Managing Business and Technical programs and projects
• Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.
• 3-5 yrs relevant experience in planning, executing & managing ROI projects & programmes, change management & product lifecycle management.
• Excellent and proactive Stakeholder management skills
• Identify reporting KPI’s and translate them into measurable data for PMO reporting
• Define and Enforce governance & Report on Progress
• Define and Manage the PMO Governance, Risk and Compliance
• Organizing programs and activities in accordance with the mission and goals of the organization.
• Developing new programs to support the strategic direction of the organization.
• Creating and managing long-term goals.
• Developing a budget and operating plan for the program.
• Developing an evaluation method to assess program strengths and identify areas for improvement.
• Writing program funding proposals to guarantee uninterrupted delivery of services.
• Managing a team with a diverse array of talents and responsibilities.
• Ensuring goals are met in areas including customer satisfaction, safety, quality and team member performance.
• Implementing and managing changes and interventions to ensure project goals are achieved.
• Producing accurate and timely reporting of program status throughout its life cycle.
• Analyzing program risks.

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Tasks

Project & ROI Management

• Plan & execute projects & programmes aligned to DMS company strategy
• Manage investment & return on the initiatives
• Operationalize organization strategy by executing projects across Client, Revenue, People & Tech Strategy

 Business Optimization

• Provide subject matter expertise in process management and system enhancements
• Provide world-class solutions to enable the business to function optimally
• Perform gap assessments based on benchmarks, leading practice and best-in-class competitors
• Execute Client & Revenue optimization Strategies
• Execute People Strategy

 Cross-functional leadership & Stakeholder Management

• Establish and lead strong cross-functional teams to implement optimisation initiatives
• Actively manage stakeholder expectations across DMS in terms of delivery timelines
• Build strong relationships with key stakeholders in DMS, Connected Video, GE, SuperSport and EBS
• Manage the allocated functional budget
• Develop business improvement KPIs per initiative
• Establish and lead strong cross functional teams to implement innovation and optimization initiatives
• Actively manage stakeholder expectations across DMS in terms of delivery timelines and system functionality
• Build strong relationships with key stakeholders in DMS, Connected Video, and EBS, BTD, etc.
• Manage relationships with any third party technology and systems suppliers
• Collaborate, champion and enable effective leadership and synergistic cross-functional working relationships
• Manage the allocated functional budget
• Develop business improvement, optimization and innovation KPIs per initiative
• Set up an evaluation criterion consisting of key financial and non-financial metrics to shortlist innovative ideas that should be developed for short term tactical gains or long term strategic advantages

 People Management

• Lead the recruitment and retention of the best talent and drive a culture of continuous improvement
• Develop a high performing team by embedding formal performance development and informal coaching
• Encourage frequent knowledge sharing between team members
• Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed
• Review and update the department’s organisation structure and role description on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member

 Qualifications

• Post-graduate degree in Administration, Strategy or Engineering
• Relevant Qualification in Accounts, Planning & Finance management, Project Management, Product Lidecycle Management

 Experience

• 10-12 years of overall business experience in strategy, planning & accounts management
• 6-7 yrs relevant experience in planning, executing & managing ROI projects & programmes, change management & product lifecycle management.
• Experience in managing cost & budget planning and implementation of related projects
• Experience in managing client relationships with internal & external stakeholders
• Experience working on adhoc assignments which requires demands travelling in a high-pressure environment
• Strong understanding of Data & Analytics pertaining to al the areas within business
• Demonstrated delivery of projects and proven record of implementing solutions in a large-scale organization
• Experience working in a high-pressure environment with challenging stakeholders

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Key Performance Objectives

Identity and Access Management (IAM) Governance:

• Develop and implement the IAM programme with policies and procedures.
• Plan, implement, and manage identity and access management solutions.
• Work with senior leadership to ensure that the IAM programme to implement new controls and remediate access management issues   meets the needs of the business and complies with all relevant laws and regulations.
• Monitor compliance with policies, regulations, and business requirements.
• Train users on MCG policies and procedures related to IAM.
• Stay up to date on evolving threats, technologies, and solutions.
• Collaborate with other departments to ensure secure access to systems and data.
• Document processes and procedures related to IAM.
• Escalate and resolve issues in a timely manner.

Risk Management:

• Perform risk assessments  for IAM Governance
• Create and maintain operational risk registers for IAM
• Track and monitor remediation activities

Compliance:

• Perform audits related to IAM to assess compliance to the IAM policy.
• Monitor compliance with internal policies and external regulations.
• Respond to audit findings and implement remediation measures.

Reporting:

• Create and distribute reports to demonstrate the effectiveness of the IAM programme
• Regular reporting to the relevant stakeholders to assess and communicate the effectiveness of the IAM programme and make recommendations for improvements
• Regular reporting on the analysis of exceptions, the steps taken to mitigate the exceptions, and recommendations for preventing similar incidents in the future.
• Monthly tracking and reporting on key IAM programme metrics such as the number of user accounts created, the number of access requests processed, and the number of compliance audits conducted.

Qualifications

• Bachelor's degree in Computer Science
• IAM certifications such as CIAM or CIMP will be an added advantage
• A post graduate degree will be an advantage

Experience

• 8 – 10 years’ experience working in and IAM or related field 
• Experience working in a large or multinational organisation
• Strong technical skills, including experience with identity and access management solutions
• Familiarity with best practices and compliance standards
• Strong project management skills
• Experience in IT security and/or IT audit