Vacancies Available at Bluespec Holdings

Main Job Functions:

Source parts 

• Place order for job card and additional parts.
• Order Parts within 24 hours of receiving a purchase order.
• Once received, check for quality to inform the decision to keep or not.
• Place telephonic orders for new parts.
• Follow up daily to manage delivery of orders.
• Obtain Letter of authorization must from supplier on back order of parts and forwarded to CSA and Workshop Manager.
• Give continuous feedback to CSA on the status of orders.
• Negotiate additional discounts to prevent vehicles from being written off.

Cost of a Selling target

• Negotiate the best possible price with scarp-yards. 
• Ensure that the cost of sales is below 35% for the month.

Ensure vehicles are booked according to Company Standards

• Generate “order for work” and fax/email to dealership.
• Follow up daily with the dealership on progress.
• On completion of the job, ensure the vehicle is returned to Renew It

Requirements

Critical experience:

• 3 +  years motor industry parts buying experience

Minimum education:

• Matric

Technical (systems) knowledge required:

• Microsoft suite – intermediate
• TMS – production/ panel shop system
• Online system

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Data analysis

• Ensure analyse and interpret procurement data.

Process improvement 

• Identify opportunities to streamline procurement processes and improve efficiency.
• Participate in special projects (system updates and implementations)

Compliance standards

• Manage and monitor Service Provider compliance and identify room for improvement.
• Support the Procurement with SP related matters where applicable.
• Evaluate supplier performance as well as maintain supplier relationship.

Reports

• Prepare and present daily weekly and monthly procurement performance reports.

ADHOC

• Any addition ADHOC requests made by management must be adhered to.

Requirements

Critical experience:

• Excellent communication and interpersonal skills
• Strong analytical and problem solving.
• Ability to work in pressure environment 
• Ability to priorities tasks 
• Attention to Detail

Minimum Education:

• National Senior Certificate Business Administration or related field added advantage.

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Purpose of the job:

• Provide a superior service to Key clients with a view to maintaining current Key accounts.

Company Profit 

• Cultivate existing and recruit new clients to utilise First assist’s services.
• Develop, document, and implement agreed processes.
• Ensure Contact Centre Agents are equipped to provide superior service thereby encouraging the development of Key clients. 
• Prioritise and react to email escalations accordingly.
• Attend monthly operations and quarterly reviews and any other adhoc meetings and provide feedback on Key Accounts.
• Improving and maximizing service delivery by means of initiative and innovation (problem solving and improving service delivery to clients).

Internal and External Governance and Compliance 

• Ensure a thorough understanding of each client services and protocols by self and all internal departments.
• Ensure that all relevant documentation is created and updated at all times.
• Ensure understanding and adherence of relevant client SLAs.
• Be familiar with current industry and keep abreast of new developments.
• Responsible for building and maintain relationships with the clients.
• Ensure that clients requirements are met by means of in-depth understanding, problem solving and taking accountability from premium customer service.

Monthy Reports

• Always verify accuracy of reports to key clients.
• Provide management reports to present progress with key accounts.
• Encourage the utilization of statistics to improve the service offering.
• Any addition ADHOC requests made by management must be adhered to.
• Adhoc reports as required by clients/analysis.

Requirements

Critical experience:

• 2 years Key Accounts Management
• Ideally motor industry experience and/or Short-Term Insurance
• Proven track record of strong problem solving and communication capabilities. 
• Proven track record of working under pressure
• Customer service 

Minimum education:

• Matric - ideal

Technical (systems) knowledge required:

• Microsoft suite – advanced
• Dreamtec - ideal

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Job Responsibilities:

• Quote and assess damage against a provided or requested quotation.
• Decide whether to replace/ repair part/ use aftermarket spares when warranty has expired.
• Generate claims report.
• Determine market value of vehicle for settlement.
• Make notes on systems, process claims and upload documents.
• Responsible to sign off additional.
• Handle complaints, queries, and interaction with internal and external stakeholders.

Requirements

Qualifications and Requirements:

• Matric/Grade 12.
• 4 years’ experience in motor assessing / estimating.
• Technical skills.
• Negotiation and conflict handling skills.
• Good communication skills (verbal and written).
• Time management.
• Analytical Thinking.
• Customer Service Orientation.
• Abuntex / Smart quote will be advantages.

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Required Job Tasks:

Profit Targets

• Purchase vehicle for dealership & reaching monthly target.
• Negotiating prices with potential sellers Ensure that we follow our dealership’s buying process.
• Stay up to date with vehicle brands in the market, and prices on vehicles available in the market.
• Follow up on accepted deals and make sure that vehicle goes to dealer.
• Follow up with client when deal is accepted.
• Ensure that you can understand latest market trends to assist in prices of vehicles.
• Test drive the vehicles and examine to ensure its in an acceptable state.

Customer Service

• Build customer interest in the service and products offered and provide a personalised customer service of the highest level.
• Ensure that clients are dealt with in an empathetic, professional, and respectful way.
• Effective, efficient, and timeous communication via email / phone on Weelee info box, dealer info box, accounts info box and contact form box, and keeping records of all customer interactions.
• Investigating and solving customer problems and referring onto senior staff or team leaders when necessary.
• Creating a new feedback procedure for clients or improving upon the existing model.
• Respond to clients within company standard TAT (24 hours) on all platforms.
• Ad-hoc functions such as processing customer accounts, filing documents, and processing of pending cancellations.

Adhere to all company policies and procedures

• Ensure that all buying processes are followed, and documentation is in accordance with Company Policies.
• Accuracy of documentation is critical and not negotiable.
• Complying with any and all reasonable instructions and requests from Management.
• Report any deviations and suspicious activities to management immediately.

Requirements

Critical Experience:

• Previous sales experience required.
• Motor sales experience will be advantageous.
• People person with excellent communication skills.
• 3-5years working experience.
• Honesty and Integrity.