Vacancies Available at MORE Family Collection

KEY FOCUS AREAS
Housekeeping Service

• Ensure all guest rooms are cleaned and prepared, maintain cleanliness of all vacant rooms on a daily basis to the property and company standard.
• Ensure spring cleaning of guest rooms when required.
• Ensure room fresheners are performed to the property and company standards.
• Ensure turn down service is performed according to company standards.
• Provide a timely and efficient portage service to guests on arrival and departure as directed by your Head of Department / Management.

Laundry Service

• Ensure laundering room and table linen, guest linen, staff uniforms, management uniforms and personal clothing (machine wash or hand wash).
• Ensure linen and clothing is maintained (remove stains, mend, repair, etc.)
• Ensure safekeeping of all linen until return to guest/management/staff members or until issuing for Housekeeping service.
• Ensure equipment (washing machines, tumble dryer, iron) is operated effectively according to instructions and manuals & maintenance schedules.

Guest Areas Cleaning

• Ensure cleanliness in the following areas: Guest Areas/Guest Room areas, Staff quarters, management quarters, swimming pool areas, garbage room.
• Ensure thorough cleaning of dustbins and garbage room area.
• Ensure separation of garbage (bottles/ paper) according to property/company standards.

REQUIREMENTS, QUALIFICATIONS AND SKILLS

• Sound knowledge of Housekeeping, Laundry and Guest Area Service procedures.
• Sound knowledge of all laundry and cleaning products used.
• Sound knowledge on the operations of all appliances/equipment.
• Sound knowledge and understanding of stock procedures and control.
• Sound knowledge of product and supply.
• Sound knowledge of hygiene.

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KEY FOCUS AREAS

• Perform consistent service according to the service standards and be fully prepared for each guest service, including mis-en-place, confidence in food/menu descriptions and wine pairing recommendations.
• Be aware of all menu changes and dietary requirements of the guests.
• Upsell and recommend beverages to guests.
• Obey the liquor regulations.
• Perform beverage preparation or service tasks including presentation and sales of beverages.
• Support optimal communication between the Kitchen and the Service team, attending daily service meetings.
• Follow the stock control procedures, making sure that every beverage consumed is correctly accounted for.
• Assist with minibar, kids’ entertainment and luggage duties if required.

General Service & Guest Care

• Collect all l information available on guests prior to arrival.
• Collect guest information while speaking to guests; inform the Supervisor/HOD and Management to record and act on guest preferences.
• Report all guest complaints to your Supervisor/HOD and Management immediately.

REQUIREMENTS - QAULIFICATIONS AND SKILLS

• Knowledge of the highest level of F&B customer service in a luxury environment.
• Knowledge of wine, cocktails and other beverages served.
• Knowledge of food, cooking methods, and all menus.
• Good knowledge and understanding of stock rotation and control.
• Knowledge of hygiene and all cleaning products used.
• Knowledge of the operation of equipment and appliances.
• Knowledge of all MORE properties and all activities offered.
• Knowledge of all departments/operations of your property.
• Excellent attention to detail, excellent hygiene principles.
• Guest focus philosophy, living the MORE brand and the MORE experience.
• Good communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.