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  • Posted: Sep 29, 2025
    Deadline: Not specified
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  • MORE Family Collection is a diversified private business, specializing in the Southern African tourism industry. Our reach within the industry spans the hospitality sector (MORE Family Collection of Lodges, Hotels, & Residences); the travel service sector (MORE Family Concierge); and the training/ human development sector (MORE Campus & MORE Field Guide Coll...
    Read more about this company

     

    Housekeeping Supervisor - Skukuza

    KEY FOCUS AREAS
    Housekeeping Service

    • Ensure all guest rooms are cleaned and prepared, maintain cleanliness of all vacant rooms on a daily basis to the property and company standard.
    • Ensure spring cleaning of guest rooms when required.
    • Ensure room fresheners are performed to the property and company standards.
    • Ensure turn down service is performed according to company standards.
    • Provide a timely and efficient portage service to guests on arrival and departure as directed by your Head of Department / Management.

    Laundry Service

    • Ensure laundering room and table linen, guest linen, staff uniforms, management uniforms and personal clothing (machine wash or hand wash).
    • Ensure linen and clothing is maintained (remove stains, mend, repair, etc.)
    • Ensure safekeeping of all linen until return to guest/management/staff members or until issuing for Housekeeping service.
    • Ensure equipment (washing machines, tumble dryer, iron) is operated effectively according to instructions and manuals & maintenance schedules.

    Guest Areas Cleaning

    • Ensure cleanliness in the following areas: Guest Areas/Guest Room areas, Staff quarters, management quarters, swimming pool areas, garbage room.
    • Ensure thorough cleaning of dustbins and garbage room area.
    • Ensure separation of garbage (bottles/ paper) according to property/company standards.

    REQUIREMENTS, QUALIFICATIONS AND SKILLS

    • Sound knowledge of Housekeeping, Laundry and Guest Area Service procedures.
    • Sound knowledge of all laundry and cleaning products used.
    • Sound knowledge on the operations of all appliances/equipment.
    • Sound knowledge and understanding of stock procedures and control.
    • Sound knowledge of product and supply.
    • Sound knowledge of hygiene.

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    Bartender/Waiter - Thabazimbi

    KEY FOCUS AREAS

    • Perform consistent service according to the service standards and be fully prepared for each guest service, including mis-en-place, confidence in food/menu descriptions and wine pairing recommendations.
    • Be aware of all menu changes and dietary requirements of the guests.
    • Upsell and recommend beverages to guests.
    • Obey the liquor regulations.
    • Perform beverage preparation or service tasks including presentation and sales of beverages.
    • Support optimal communication between the Kitchen and the Service team, attending daily service meetings.
    • Follow the stock control procedures, making sure that every beverage consumed is correctly accounted for.
    • Assist with minibar, kids’ entertainment and luggage duties if required.

    General Service & Guest Care

    • Collect all l information available on guests prior to arrival.
    • Collect guest information while speaking to guests; inform the Supervisor/HOD and Management to record and act on guest preferences.
    • Report all guest complaints to your Supervisor/HOD and Management immediately.

    REQUIREMENTS - QAULIFICATIONS AND SKILLS

    • Knowledge of the highest level of F&B customer service in a luxury environment.
    • Knowledge of wine, cocktails and other beverages served.
    • Knowledge of food, cooking methods, and all menus.
    • Good knowledge and understanding of stock rotation and control.
    • Knowledge of hygiene and all cleaning products used.
    • Knowledge of the operation of equipment and appliances.
    • Knowledge of all MORE properties and all activities offered.
    • Knowledge of all departments/operations of your property.
    • Excellent attention to detail, excellent hygiene principles.
    • Guest focus philosophy, living the MORE brand and the MORE experience.
    • Good communication skills (written and verbal), practicing honest communication.
    • Team player with positive attitude, enthusiasm, and emotional control.
    • Excellent time management and self-discipline.
    • Proactive, use initiative and creative flair when required.
    • Committed and loyal, adaptable, and flexible.

    Method of Application

    Use the link(s) below to apply on company website.

     

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