Vacancies Available at Public Protector South Africa

Requirements 

• A degree or equivalent qualification in any of the following fields: Law i.e. LLB or B Proc/Auditing/ Accounting/ Forensic Investigations/ Criminology/Policing
• A minimum of 10 years’ experience in senior management
• A minimum of 5 years in conducting investigations including forensic investigations
• Good report writing skills
• Good understanding of legislative prescripts that give mandate to Public Protector SA
• Good understanding and experience in the application of Microsoft Office applications
• Experience in the South African Public Services Administration
• Proven experience in the application of Case Management System (CMS) or other case management related system
• Experience in financial management system (forensic audit)
• A valid driver’s license
• Fluency in English and other official language relevant to the Province/Region.

Duties and Responsibilities: 

Investigations

• Conduct investigations on complaints relating to: Maladministration in state organs and parastatals, Abuse or unjustifiable exercise of power or other improper conduct or undue delay by persons performing a public function, and any act or omission by persons in the employ of government which may result in improper prejudice to any person 

Forensic Investigations

• Conduct forensic Investigations on matters referred to the Public Protector South Africa.
• Conduct financial Audits, forensic Analysis and data Analysis 

Systemic Investigations

• Participate and conduct investigations on systemic administrative deficiencies or interventions relating to service delivery and incidents of maladministration and corruption 

Produce investigations Reports

• Write detailed investigative reports summarizing findings.
• Maintain accurate logs and records for each step of the investigation.

Adherence to Legal and Ethical Standards

• Ensure all procedures comply with legal protocols.
• Maintain objectivity, confidentiality, and professional ethics throughout the investigation.

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Requirements:

• A SAQA recognised bachelor’s degree in law, Business Administration or equivalent. A relevant postgraduate qualification will be an added advantage.
• Eight years’ relevant experience in a legal environment, Customer Relations, Complaints handling, public awareness and community outreach work, of which five years should have been at Middle Management level
• Knowledge and experience in stakeholder management, investigations and
• Communication.
• Understanding of legal prescripts dealing with complaints resolution processes
• Call Centre management
• Proven track record in data management.
• Proficiency in at least three official South African languages will be an advantage
• Good understanding of Cooperative Governance Frameworks
• Knowledge of strategic planning, financial management, project management, human resources management practices, change
• management principles and outreach. 
• Valid driver’s license and excellent skills in computer packages.

Responsibilities

Complaints Management

• Develop/review strategies, policies and programmes for implementation and management of case or complaint intake, preliminary assessment and customer service 
• Develop business intelligence reports on reported complaints 
• Manage Intake, Assessments and Customer Service 
• Manage Reception, Registry and Call Centre 
• Ensure the development and implementation of effective Customer Service Management processes 
• Manage the implementation of the Integrated Access and Stakeholder Management Strategy and Implementation Plan 
• Develop, manage and maintain effective case management workflow 
• Oversee and provide support, guidance and coaching to complaints handling team and team leaders 
• Oversee the delivery of case management services to complainants at each location and ensuring compliance with all aspects of case management processes in accordance with Public Protector South Africa Policies and Procedures. Manage the finalisation of emergency matters in support of the Complaints Resolution Officers.

Stakeholder Management

• Manage outreach and stakeholder relations management and prepare reports thereon. 
• Manage international relations and ensuring reporting
• Develop strategies to facilitate access to PPSA services by all communities Assist in the execution of high-profile engagements, 
• Manage Human and Financial Resources (asset management, human and financial resources).

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Requirements

The appointee should: 

• Be in possession of a NQF 8 in Industrial Psychology. Have at least 5 years’ experience proven Track record as an Industrial Psychologist.
• Be registered with the Health Professions Council of South Africa (HPCSA). Have a valid driver’s license.
• Be Computer literate in MS Office. Excellent understanding of policy and procedure processes, legislation. Ability to work under pressure and meet tight deadlines.
• Self-motivated and a strong team player. Experience in a public service is essential.
• In-depth knowledge of the Human Resource function and project management principles and how to facilitate this within the organisation Proficient in the application of the following:
• Psychometric and competency assessments
• Programme management
• Research, report compilation, analysis and presentation experience
• Individual and group counselling

Duties and Responsibilities: 

Manage Occupational Health to ensure operational efficiency and compliance.

• Investigate and follow up on all health-related absenteeism cases in order to influence resolution of root causes and promote efficiency in the Organisation.
• Assess advice and facilitate administration of disability cases.
• Conducting research to gain a better understanding of workplace dynamics and to develop strategies for improving workplace environments
• Advising management on policies and practices related to employee attitudes, morale, and motivation
• Collaborating with human resources team and management team to develop and implement employee wellness programs and organizational initiatives

Promote Health environment

• Conduct psychological assessments and creating behavioural profiles of employees to assist in recruitment, selection, and placement processes
• Conduct Occupational Health Medical Surveillance to identify hazardous areas and reduce the risk of illness and to assist in identifying the possible cause.
• Conduct Health Campaigns to promote good health and reduce risks of illnesses.
• Coordinate Employee Assistance Programme through counselling in order to assist employees in solving and reducing personal/health problems for referral to appropriate institutions.
• Counselling and coaching employees on job-related issues, work-related stress, and career development
• Administering of psychometric test and provision of feedback/ recommendation

Stakeholders Management

• Develop appropriate communication interventions on health matters with specific reference to chronic disease such as HIV/Aids.
• Implement and monitor communications with service providers such as medical aid schemes, insurance organisations, health institutions, SANCA, Organised Labour, etc on matters impacting employee welfare

Perform general functional management and administrative activities.

• Generate, consolidate and submit reports and statistics as and when required by the management.