Vacancies Available at SPARK Schools

Responsibilities:

Retention & Complaint Interventions:

• Engage with parents who have expressed dissatisfaction or intent to terminate.
• Apply appropriate retention strategies and tools to attempt recovery of at-risk families.
• Conduct timely follow-ups until issues are resolved or a final decision is made.
• Document all engagement actions and outcomes in the CRM system.

Sentiment Monitoring & Survey Deployment:

• Monitor overall parent and learner sentiment across the school network.

Deploy and manage parent satisfaction and sentiment surveys, including:

• Net Promoter Score (NPS)
• Customer Satisfaction Score (CSAT)
• Custom feedback forms as needed.
• Track and analyze survey results to identify trends and areas of concern.
• Flag urgent sentiment drops or recurring complaints to relevant leadership.

Termination Management & Reporting:

Manage the full termination process, including:

• Receiving termination requests
• Confirming final decisions with parents
• Logging, processing, and tracking through the appropriate systems
• Analyse termination data and identify common reasons, patterns, and root causes.

Prepare and share weekly/monthly reports with leadership, including:

• Termination trends by region/school/grade
• Dissatisfaction alerts and recurring issues
• Retention success rates and intervention outcomes

Stakeholder & Leadership Engagement:

• Work closely with principals, heads of school, operations managers, and divisional leads to:
• Share insights from sentiment data and termination trends
• Escalate high-risk cases and offer retention support
• Align on messaging and solutions to parent concerns
• Participate in case review forums, management meetings, and retention strategy sessions.

Qualifications:

The ideal candidate will possess the following qualifications:

• Matric/Grd 12 Qualification - Essential
• A Tertiary qualification in Education, Customer Services, Business Administration or a related field is advantageous
• A minimum of two years’ experience in a service, client retention role
• Prior experience in a school environment or educational institution is highly beneficial.
• Experience working in cross-functional teams and engaging senior stakeholders is essential
• Experience using a CRM is preferred
• Proficient in MS Office (Word, Excel, Outlook)
• Fluency in English is essential and proficiency in other African languages is advantageous

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Responsibilities:

• Plan for, teach and co-teach face to face and distance lessons for and deliver academic and clubs lessons.
• Collaborate with grade level and content area partners to develop rigorous, engaging learning experiences and to create and implement high quality individualised behaviour and learning plans for scholars.
• Participate actively in all scheduled professional development sessions. 
• Develop and administer formative and termly assessments to track student progress and analyse the data for student growth for all scholars to meet the required proficiency ratings.
• Submit and analyse scholar data in order to track progress and intervene when necessary.  
• Lead scholar social and emotional development through CQ (Character Quotient) sessions and reflections.
• Plan for, deliver and monitor programmes to support low performing scholars, or extend high performing scholars. 
• Participate in place-based education where required within mandated national curriculum or as part of SPARK Schools curriculum enrichment.
• Participate in career and tertiary pathways education where required as part of scholar culture and character development.
• Develop SPARK culture and implement behaviour management strategies.
• Communicate professionally and effectively with colleagues, parents and other stakeholders. 
• Conduct self in a professional manner at all SPARK Schools events and to all stakeholders. 
• Nurture a high ­achieving work environment where all scholars feel genuinely valued and supported. 
• Promote the vision and mission of SPARK Schools to staff, scholars, families, and the greater community.
• Implement strategies implemented by the Crisis Management team. Adhere to the child protection, anti-bullying and health and safety policy. 
• Attend Saturday events and parent community meetings.
• Submit student results data when required.

Qualifications and Criteria:

The ideal candidate will possess the following qualifications and experience:

• English language fluency 
• Completed B.Ed or PGCE degree in Mathematical Sciences FET  
• 3-5 years of experience teaching High School Scholars including Grd 11 and Grd 12 preferred
• SACE registration
• Clear/Clean criminal record

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Responsibilities:

• Plan for and be prepared to deliver lessons in English, Social Science and Personal and Social Well-being to students, depending on the grade level and timetable.
• Provide instruction in a variety of subjects and reach students with engaging lesson plans and resources.
• Collaborate with grade level and content area partners to develop rigorous, engaging learning experiences and to create individualised behaviour and learning plans for all students in class face to face and online.
• Lead weekly SEL (Social Emotional Learning) circles and implement SPARK Schools Social Emotional Learning curriculum.
• Use SPARK culture and implement behaviour management strategies.
• Administer and mark weekly and termly formative and summative assessments to track student progress and analyse the data for student growth.
• SPARK Educators should have a core focus on student achievement and should drive all scholars to meet the required proficiency ratings.
• Submit student results data when required.
• Attend pre-service professional development before the school year begins and attend weekly professional development and any other training interventions.
• Communicate professionally and effectively with colleagues, parents and other stakeholders.
• Conduct self in a professional manner at all SPARK Schools events and to all stakeholders.
• Nurture a high achieving work environment where all students feel genuinely valued and supported.
• Attend Saturday events and parent community meetings.
• Implement strategies implemented by the Crisis Management team.
• Adhere to the child protection, anti-bullying and health and safety policy.
• Promote the vision and mission of SPARK Schools to staff, scholars, families, and the greater community.

Requirements
Qualifications and Criteria:

The ideal candidate will possess the following qualifications:

• B.Ed. degree or PGCE. Intermediate/Senior Phase. Recently qualified teachers are encouraged to apply!
• Certification through the South African Council of Educators (SACE).
• SAQA accreditation for non-South African equivalent qualifications
• English language fluency.
• A clear/clean criminal record

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Responsibilities:

• Plan for and be prepared to deliver lessons to students from 7:45­-3:30 pm (depending on grade level assignment and timetable) daily within content area specialisation.
• Collaborate with grade level and content area partners to develop rigorous, engaging learning experiences and to create individualised behaviour and learning plans for all students.
• Attend pre-­service professional development before the school year begins and attend weekly professional development every Monday afternoon.
• Administer weekly and termly assessments to track student progress and analyse the data for student growth.
• SPARK Educators should have a core focus on student achievement and should drive all scholars to meet the required proficiency ratings.
• Lead weekly SEL (Social Emotional Learning) circles and implement SPARK Schools Social Emotional Learning curriculum.
• Use SPARK culture and implement behaviour management strategies.
• Communicate professionally and effectively with colleagues, parents and other stakeholders.
• Participate actively in staff development opportunities as a member of the SPARK Schools team.
• Attend Saturday events and parent community meetings.
• Conduct self in a professional manner at all SPARK Schools events and to all stakeholders.
• Nurture a high ­achieving work environment where all students feel genuinely valued and supported.
• Promote the vision and mission of SPARK Schools to staff, scholars, families, and the greater community.
• Implement strategies implemented by the Crisis Management team.
• Adhere to the child protection, anti-bullying and health and safety policy.
• Submit student results data when required.

Requirements

Qualifications and Criteria:

The ideal candidate will possess the following qualifications:

• B.Ed. degree or PGCE (Intermediate or Intermediate& Senior Phase). Mathematics focus and competency. Recently qualified teachers are encouraged to apply!
• Certification through the South African Council of Educators (SACE).
• SAQA accreditation for non-South African equivalent qualifications
• English language fluency.
• A clear/clean criminal record