Vacant Jobs at Ares Holdings

Responsibilities:

Customer Service & Sales

• Acknowledge every customer within 30 seconds.
• Deliver excellent customer service to every customer following the Birkenstock customer service procedures.
• Establish your customer’s needs and use your technical knowledge to demonstrate benefits to meet those needs.
• Close the sale & secure add on sales.
• Invite your customer to back & turn them into Birkenstock fans.
• Monitor your daily sales against your individual budget every few hours.

Inventory

• Replenish footwear, apparel and accessories from the storeroom daily.
• Minimizing shrinkage by zoning the store, acknowledge customers, and following the Birkenstock changing room policy.
• Ensure stock entries in the POS systems are accurate.
• Process deliveries by checking quantities, invoices, tagging, hanging and pricing product, and recording in the POS System
• Process customer orders.

Daily Operations

• Ensure store housekeeping is maintained daily including dusting, cleaning mirrors, vacuuming, emptying bins, clearing counter area and tidying change rooms.
• Assist the manager with open and closing the store.

Training

• Your training is your responsibility.
• Ensure you are allocated a buddy initially & that you learn from them.
• You must attend quarterly training sessions & complete the assessments.
• Ensure you receive monthly feedback from your manager.
• Set up monthly meeting with your store manager to discuss your progress through the Birkenstock rookie pack.
• These are essential as they will determine your eligible for promotions.

Merchandising

• Observe the store & maintain stock presentation in accordance to the Birkenstock standards.
• Ensure sizes are replenished.
• Assist the team to change the windows/ Mannequins fortnightly.
• Ensure POS materials are stored in the area to avoid damage.
• Grade 12 or Equivalent
• Min. 6 months customers services experience
• Birkenstock knowledge advantageous
• Able to work flexible shifts.

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Responsibilities:
Customer Service & Sales

• Acknowledge every customer within 30 seconds
• Deliver excellent customer service to every customer
• Establish your customer’s needs and use your technical knowledge to demonstrate benefits to meet those needs
• Close the sale & secure add on sales
• Monitor your daily sales against your individual budget every few hours.

Inventory

• Replenish footwear, apparel, and accessories from the storeroom daily
• Minimizing shrinkage by zoning the store, acknowledge customers, and following the store changing room policy
• Ensure stock entries in the POS systems are accurate
• Process deliveries by checking quantities t invoice, tagging, hanging and pricing product, and recording in the POS System
• Process customer orders.

Daily Operations

• Ensure store housekeeping is maintained daily including dusting, cleaning mirrors, vacuuming, emptying bins, clearing the counter area and tidying change rooms
• Assist the manager with open and closing the store.

Training

• Your training is your responsibility
• Ensure you are allocated a buddy initially & that you learn from them
• You must attend quarterly training sessions & complete the assessments
• Ensure you receive monthly feedback from your manager
• Set up a monthly meeting with your store manager to discuss your progress through the Hey Dude rookie pack
• These are essential as they will determine your eligibility for promotions

Merchandising

• Observe the store & maintain stock presentation in accordance with the store standards
• Ensure sizes are replenished
• Assist the team to change the windows/ Mannequin’s fortnightly
• Ensure POS materials are stored in the area to avoid damage.

Requirements

• Grade 12 or Equivalent
• 1 year of customers services experience minimum
• Crocs product knowledge advantageous
• Able to work flexible shifts

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Key Responsibilities:

• Display Design and Layout: You will be responsible for planning and executing the layout and design of brand product displays in accordance with brand guidelines and seasonal themes. This involves arranging merchandise, signage, props, and graphics in an aesthetically pleasing and strategic manner.
• Product Presentation: You will ensure that the brand products are showcased effectively to maximise their visual impact. This includes arranging products by category, style, colour, or other criteria to create visually appealing presentations – according to global guidelines.
• Store Communication: Collaborating with store management and staff is crucial in your role. You will work closely with store managers and sales associates to understand product priorities and sales goals, as well as provide them with guidance on visual merchandising standards and updates.
• Window Displays: Creating eye-catching window displays that capture the attention of passers-by is a key aspect of your role. You will design and install window displays that effectively promote brand products and align with current promotions or campaigns.
• Trade Marketing: Create promotional and branded material for key wholesale clients to ensure on-brand representation in resellers’ stores. This includes Point of Sale collateral (POS), gondola displays, branded elements, and ensuring that shoes are merchandised to brand guidelines.
• Visual Standards: You will conduct bi-weekly store visits to ensure that all brand visual merchandising standards are consistently upheld in each store – according to global guidelines. This includes monitoring the implementation of visual guidelines, ensuring proper signage placement, and maintaining a clean and organised visual presentation throughout the store with bi-weekly store audits.
• Seasonal and Promotional Changes: As a Visual Merchandiser, you will be responsible for updating displays to reflect seasonal changes, new product launches, and promotional events. This may involve collaborating with marketing teams to incorporate campaign materials and messaging into the visual merchandising displays. You will assist with zone planning and product categorisation in new stores.
• Inventory Management: While not the primary focus of your role, you may assist in monitoring inventory levels and coordinating with store management to ensure adequate stock levels for visual merchandising purposes.
• Training and Support: You will be responsible for providing training and support to store staff on visual merchandising techniques, standards, and product knowledge to ensure consistent execution across all stores.
• To excel in this role, you should have a strong sense of visual aesthetics, creativity, and an understanding of the brand and target audience. Excellent communication and organisational skills are essential, as you will be working closely with store teams. Additionally, staying updated on the latest trends in visual merchandising and retail design can help you bring fresh ideas to the role.

 Ad-hoc duties:

• Respond to emails and office correspondence.
• Support the mission, vision and core values of the company.
• Meet prescribed deadlines and targets.
• Professional interaction and liaison with customers, suppliers and employees at all times.
• Any other reasonable and lawful ad-hoc tasks or duties that may be required from time to time.
• Coordination of event and sales meeting product displays.

Qualifications:

• Grade 12
• Previous experience in a similar role or an internship is desirable.
• Valid Driver's license and own vehicle is required.
• Excellent written and verbal communication skills, with a strong attention to detail.
• Strong organisational skills and ability to manage multiple tasks and deadlines.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite.
• Basic understanding of analytics and reporting tools is a plus.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Team player with excellent interpersonal skills, capable of collaborating cross-functionally.
• Creative mindset with the ability to contribute ideas and think outside the box.