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BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
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Key Deliverables / Primary Functions
- Maintain up-to-date and accurate inventory of all EUD hardware assets, including computers, laptops, peripherals, and other hardware components.
- Manage the procurement process for new EUD hardware assets, including tracking deliveries, and ensuring proper disposal of end-of-life assets as per client processes.
- Assign unique asset tags to hardware assets and maintain a record of their location, status, and user assignments in the Helix Remedy system.
- Conduct physical audits periodically, to verify the existence and condition of hardware assets, reconciling the physical count with the database records.
- Ensure proper allocation of hardware assets to end users and track the assignment history, making adjustments in the asset database as needed.
- Maintain comprehensive documentation related to hardware assets, including warranty information, and asset sign-off forms.
- Generate and provide regular and ad-hoc reports on hardware asset status, usage, and expenses using the Helix Remedy system.
- Interact with hardware vendors and suppliers for procurement, logistics, and disposal of assets etc.
- Manage and coordinate assets calls throughout the lifecycle keeping all stakeholders updated.
- Continuously assess and improve asset management processes and workflows to enhance efficiency and reduce cost. Provide continuous updates to the states of the Hardware Assets in the Asset database as changes are affected.
Core Functional Skills & Capabilities
- Technical Report writing
- Process Orientation
- Teamwork
- System Administration
- Customer Needs Analysis
Core Behavioural Competencies
- Analysing
- Following instructions & procedures
- Delivering Results & Meeting customer expectations
- Planning & Organising
- Presenting and Communicating information
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- 2 years’ experience in IT Asset Management.
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Key Deliverables / Primary Functions
- Continuous updates to the status of the Hardware Assets as changes are affected
- Assist with the population & maintenance of the Hardware database
- Assist in internal Hardware Database verification exercises and action on exceptions
- Assist in audit exercises to confirm asset database accuracy
- Deliver against the Customer Specific Asset Management Processes and Procedures
- Manage the in-scope Hardware assets in the customer environment
- Manage IT Asset Calls logged requiring updates of the Hardware Asset Register
- Action on Exception reporting and ensure corrective updates to the Hardware Asset database
- Provide daily/weekly/monthly reports as defined to the ITAM manager
- Action on escalations and provide prompt feedback
- Ensure data accuracy and integrity within the Asset database
- Perform specific IMACDE activities ensuring data accuracy and integrity
- Action on calls assigned and update the ITSM system
- Attend to escalations and ensure all calls assigned are attended to
- Perform data quality updates to ensure data integrity
- Manage customer expectations through continuous feedback on the call status
- Perform Periodic Stores audits and identify/correct any discrepancies
- Assist in the implementation of the Customer specific Continual Improvement Plan as agreed to
Core Functional Skills & Capabilities
- Following instructions & procedures
- Reporting
- Teamwork
Core Behavioural Competencies
- Analysing
- Culture Match
- Delivering Results & Meeting customer expectations
- Following instructions & procedures
- Job Match
- Planning & Organising
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- 2 years’ experience in ITAM
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Core Description
- To manage and support customer technical solutions and provides general technical support on customer systems. Install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific)
Key Deliverables / Primary Functions
- Support, maintain and manage the technical aspects of a managed Cloud/Operating system solution and ensure contracted service level agreements are met. Perform proactive activities such as health-checks, documentation updates and performance reporting
- Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations.
- Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
- Assist with project delivery.
- Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
- Assist colleagues and contribute to the quality and values
- Drive a proactive culture to reduce common causes of operational problems.
- Understand the requirements of being part of a 24x7 on-call operation
- Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems
Core Functional Skills & Capabilities
- ICT Knowledge
- Infrastructure Technology
- Risk Management
- Teamwork
- Communication
Core Behavioural Competencies
- Working with people
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Analysing
- Deciding & Initiating Action
- Culture Match
- Job Match
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- 3 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support)
Or
- 5 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) if highest qualification Grade 12
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Core Description
- Responsible for project co-ordination with regard to systems, analysis, design programming and the delivery and implementation of live systems. Applies expertise on technology and technical specific to the Internet sphere, working on a number of projects with clients concurrently. Implements high-level systems and applications. Deploys communication solutions or customer specific solutions to meet business and strategic objectives.
- Key Deliverables / Primary Functions
- Function as a subject matter expert on Internet technology, providing high level support, formulating solutions, assisting with the implementation of quality/ productivity systems and compiling and distributing reports
- Compile technical service descriptions and detailed, accurate costs of implementing technical input for the specification and development for Internet products and services
- Conduct business analysis and business continuity planning
- Engage in consultation with team members
- Manage technical product development in terms of project definition, compilation of project plans and statements of work
- Manage projects and software integration within areas of expertise in terms of compilation, execution, monitoring and completion
- Monitor emerging technologies and provide insights and advice in this regard
- Design systems within areas of expertise
- Conduct service delivery planning and control
Core Functional Skills & Capabilities
- Infrastructure Development& Support
- Process Orientation
- Continuous Delivery (CD)
- Customer Orientation
- Problem management
- Service and System Integration
- Core Behavioural Competencies
Job Match
- Adapting & Responding to change
- Delivering Results & Meeting customer expectations
- Deciding & Initiating Action
- Working with people
- Persuading and Influencing
- Creating & Innovating
- Culture Match
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Engineering or Telecommunication
OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
- NQF 7: 3 year Bachelors Degree
Experience
- 5 Years experience (if Grade 12, 7 years experience) with at least 3 years Telecommunication technology experience
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Key Deliverables / Primary Functions
- Function as a subject matter expert on Internet technology, providing high level support, formulating solutions, assisting with the implementation of quality/ productivity systems and compiling and distributing reports
- Compile technical service descriptions and detailed, accurate costs of implementing technical input for the specification and development for Internet products and services
- Conduct business analysis and business continuity planning
- Engage in consultation with team members
- Manage technical product development in terms of project definition, compilation of project plans and statements of work
- Manage projects and software integration within areas of expertise in terms of compilation, execution, monitoring and completion
- Monitor emerging technologies and provide insights and advice in this regard
- Design systems within areas of expertise
- Conduct service delivery planning and control
Core Functional Skills & Capabilities
- Infrastructure Development& Support
- Process Orientation
- Continuous Delivery (CD)
- Customer Orientation
- Problem management
- Service and System Integration
Core Behavioural Competencies
- Job Match
- Adapting & Responding to change
- Delivering Results & Meeting customer expectations
- Deciding & Initiating Action
- Working with people
- Persuading and Influencing
- Creating & Innovating
- Culture Match
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Engineering or Telecommunication
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
- NQF 7: 3 year Bachelors Degree
Experience
- 5 Years experience (if Grade 12, 7 years experience) with at least 3 years Telecommunication technology experience
go to method of application »
Core Description
- To support customer technical solutions by providing general technical support, maintenance and troubleshooting on customer systems under guidance of technical specialists.
Key Deliverables / Primary Functions
- Collaborate with associated infrastructure services teams to meet SLAs and resolve issues.
- Provide support for Microsoft operating system related services.
- Provide support for Microsoft Active Directory services, including DNS, DHCP, Certificates, and related directory services.
- Manage and support Microsoft Azure Services
- Provide support for Microsoft Products, which includes, but not limited to Windows Servers.
- Design, implement, review, and optimize Active Directory services.
- Deploy and configure Active Directory services and integrate them with Microsoft Azure Cloud services.
- Identify and manage service-related risks.
Core Functional Skills & Capabilities
- Product Knowledge
- Result Orientation
- Communication
- Problem management
Core Behavioural Competencies
- Working with people
- Adhering to principles and values
- Delivering Results & Meeting customer expectations
- Coping with pressures & setbacks
- Following instructions & procedures
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- 3 years’ experience with exposure to financial service IT infrastructure
OR
- 5 years’ experience with exposure to financial service IT infrastructure
go to method of application »
Key Deliverables / Primary Functions
- Perform business analysis and investigations in collaboration with both clients and staff and apply technical knowledge and experience to find business solutions toward improved work processes and better service delivery.
- Manage customer accounts by monitoring levels of customer satisfaction; ensure that corrective action is taken where necessary and proactively identify opportunities to maximise customer satisfaction through customer business insights and relationship building with key staff.
- Actively manage contracts for the supply of products and services to clients.
- Apply technical knowledge to assist clients to define their requirements and put together proposals for documentation work and evaluate the documentation aspects of new business prospects.
- Takes responsibility for a substantial part of operational service delivery, including handling exceptional events, quality and level of service and workload scheduling, according to documented service level agreements.
- Take responsibility for the provision of adequate, accurate and timely reports on actual service levels achieved compared with the targets set in SLAs, ensuring that significant failures to meet target are brought to the attention of superiors.
- Produce reliable cost, effort and risk estimates and project plans, and document these and the conclusions reached to provide the technical content of sales proposals.
- Ensure that all requests from users for assistance are handled promptly and effectively; assist users to make effective use of the facilities available to them.
- Provides management support services to ensure the effective operations in Data Networks Service Operations daily.
Core Functional Skills & Capabilities
- Risk Management
- Service Level Agreement (SLA) Management
- Budget Forecasting
- Relationship Building
- Teamwork
Core Behavioural Competencies
- Leading and supervising
- Delivering Results & Meeting customer expectations
- Deciding & Initiating Action
- Applying expertise & Technology
- Planning & Organising
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Systems
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- 5 years’ experience in Network Solutions
OR
- If Highest Qualification Grade 12 - Alternatively, 7 years’ experience in Network Solutions
Method of Application
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