Vacant Jobs at Blueion Support Services

OFFICE AND TRAVEL COORDINATOR

• Office Coordinators perform a number of administrative support and customer service tasks to ensure efficient operation of their office environment.  

Minimum Requirements

• 3+ years’ experience in a similar role 
• A relevant undergraduate degree or studying towards – advantageous.
• Proficiency in Microsoft applications – (Intermediate to Advanced level).
• Proficiency in Excel sheets and PowerPoint presentations.
• Experience proofreading, editing, and formatting of documents.
• Experience in travel booking – hotel flights, cars, and restaurants.
• Experience in Visa booking – advantageous.
• Experience managing projects end to end.

 CORE RESPONSIBILITES

Executive assistance

• Follow office workflow procedures to ensure maximum efficiency
• Liasing with internal and external stakeholders
• Travel arrangements – hotels, flights , cars and restaurants ( local and international)
• Accurately prepare expense reports
• Provide assistance at social functions,
• See projects from start to finish, managing all aspects ensuring that the projects is flawlessly delivered
• Proactively communicating with various stakeholders

Office administration

• Purchase of office supplies, consumables and liaise with suppliers and IT for these.
• Sourcing of comparative quotes for any work to be done/equipment to be purchased.
• Supplier liaison for stationery, office consumables, courier etc.
• Ensure all office repairs and maintenance takes place timeously.
• Arranging for service/maintenance for aircon, UPS, fire extinguishers, alarms.
• Arranging for access control to the office park and the office.
• Sending out notices to all staff of office park issues.
• Arranging and having a list of the remotes and parking spaces.

Event coordination

• Organizing events and conferences.
• Assist with purchase of items required.
• Sourcing of quotes from suppliers.
• Setting up of functions.
• Arrange team building activities when necessary.
• Organize catering for meetings and / conferences.
• Prepare the boardrooms with beverages, note pads, pens etc.

General Administration

• Attending to calls on the reception line.
• Filing as required.
• Set up filing systems and maintain same.
• Online filing systems to replace / supplement the physical system.
• Courier of office mail / items – both for delivery and collections.
• Send flowers to staff in hospital and gifts for new babies born or adhoc.

REQUIREMENTS

• Working knowledge of office equipment (e.g. optical scanner)
• Excellent communication and interpersonal skills
• Organized with the ability to prioritize and multi-task
• Reliable with patience and professionalism
• Proven experience as office coordinator or in a similar role
• Comfortable in a fast-paced environment
• Comfortable working shifts, weekends, and public holidays when required.
• Must be able to build and sustain new relationships.
• Well-tempered and can communicate at all levels and respectfully.
• Great listening skills and MOM’s.
• Detailed orientated
• You must have a mature personality and be able to handle stress.

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PRIMARY AREAS OF RESPONSIBILITY

• Direct Client Liaison through Call, Text and e mail during USA operational times as above
• Month to Date tactical actioning in terms of dormancy -reactivation
• Month to Date tactical actioning in terms of growing deposits
• Month to date tactical actioning in terms of conversion for POTVIP’s onto the retention stream.
• Granular day to day drilling into allocated players’ activity and satisfaction and loyalty to our brand, measuring KPIs such as churn, deposited amounts, game play and net gaming revenues.
• Overall responsible and maximizing communications strategy and the user experience for all
• interaction and trigger points between top players and potential top players, i.e. outbound calls,
• web/mobile site, customer and support dialogues
• Implement internal change projects delegated by the Head of VIP to maximize the value from top players and potential top players i.e. ensure that all incoming communications from VIP players are handled in a good manner
• Execute the overall maintenance of the adopted personalized VIP player strategy from onboarding to fulfilling the customer journey.
• Constant awareness of GAP analysis, adopting the tactical implementation of suitable solutions to counteract weaknesses and build on strengths, with reference VIP and POTVIP centric promos measured against demographical, psycho and geographic key factors delivered within opportune peak, seasonal and valley periods.
• RSVP clients for roadshows, with follow up reminders, and post roadshow feedback.
• Assist with Roadshow logistics for the Head of VIP
• Chart and evaluate customer behaviour through untested and volatile macro environmental influences, to facilitate best practice in terms of meeting the needs for better customer behaviour.
• Cognizance and awareness of evolving markets, proactively applying applicable course of actions.

 TASKS

VIP Team

• Offering world class VIP Management
• Using resources effectively for maximum client returns
• Implement and follow up on promotions for VIP Players as delegated
• Plan and execute physical interaction through available communication channels.
• Ensure gifting, deals and comping is used effectively to gain maximum exposure.
• Create emotive bonds rather than adopting retail and transactional approaches.
• Identify appropriate player strategies to fit the player classification in terms of their life time cycle.

Increase activity of top players

• Proactively contact top players
• Groom small to mid players to becoming whales

Analyze and improve KPIs

• Increase deposited amounts, turnover in game play and net gaming revenues
• Find ways to combat churn
• Follow up on VIP bonuses and VIP promotions and report back
• Follow up on these KPIs: deposited amounts, turnover, retention, reactivation, churn, customer loyaltyand overall satisfaction (via ongoing individualized customer surveys)
• Capturing notes for detailed customer profiles.

Processes, routines and back office

• Working in sync with the call centre, constantly reviewing processes around VIP management and outbound agents and suggesting more appropriate ways where required.
• Come up with suggestions for improvements on the back office features for VIP Management tools
• Come up with suggestions for improvements for the web site based on customer feedback to improve players’ satisfaction levels
• Ongoing feedback to all relevant parties in terms of GAP analysis, with other words customer feedback and recommendations.
• Streamline ineffective processes to becoming more effective.
• Feedback and resolution in terms of payment mechanisms that may prevent depositing.

Cooperate with other teams

• Ensure that customer service is fully up to standard to deliver best in class service to VIP Players
• Ensure that outbound call Centre support and VIP Hosts are aligned in terms if the ultimate goal and vision.