Vacant Jobs at hearX Group

Job Purpose:

• The Digital Marketing Specialist will assist with leading and managing various aspects of digital marketing campaigns across different platforms and channels to help achieve the B2B division’s commercial objectives.
• The specialist will work closely with the B2B Marketing Lead, Designer and Sales team to ensure creative and strategic alignment, performance improvement and end-to-end implementation of digital marketing tactics. They will collaborate with external agencies for digital campaigns (if/when needed) and actively support with lead generation-specific digital marketing initiatives and Search Engine Optimization (SEO).
• The candidate will also handle all administrative tasks related to digital marketing, providing support and insights related to campaign performance, competitor analysis and market research to assist with strategic direction and any ad hoc business projects.

Minimum education (essential):

• BCom Marketing Management or related Commerce degree

Minimum education (desirable):

• Postgraduate Degree or Diploma in Marketing Management or Related.
• Courses/certification in digital marketing and SEO

Minimum applicable experience (years):

• 5 years

Required nature of experience:

• Business to Business marketing
• Digital campaign management
• Creating, monitoring and optimizing campaigns across various platforms such as Google Ads, LinkedIn, Facebook, YouTube, 3rd-party programmatic platforms, and automated email
• Reporting on platforms such as GA4, Looker Studio, Search Console, SEMRush and LinkedIn Business Manager
• Analyzing and reporting on campaign data
• Setting up and testing goals and conversion tracking
• On-page and off-page SEO 
• Website performance optimization, through  on-page optimization, keyword research, backlink building, optimizing page load time, ensuring page crawlability, and correctly setting up page redirects

Skills and Knowledge (essential):

• Google Ads, LinkedIn, Facebook, YouTube, 3rd-party programmatic platforms, and automated email
• GA4, LinkedIn Business Manager and Google Looker Studio
• Thorough understanding of conversion tracking tools (eg. Google Tag Manager, Firebase, LinkedIn Conversion Tag)
• Proficient in Google Suite (or Microsoft Suite)

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Job Purpose:

• Developing and maintaining software products and solutions offered by the company.

Minimum education (essential):

• Course or Certificate in Programming

Minimum education (desirable):

• Bachelor’s degree in Computer Science or Engineering (or similar)

Minimum applicable experience (years):

• 5 years working experience

Required nature of experience:

• Software development

Skills and Knowledge (essential):

API's

• HTTP
• Microservices
• CORS
• Authentication
• Logging
• RESTful

Databases

• Analyzing query performance
• Writing queries
• Designing db schemas
• Creating indexes
• SQL
• Development
• Multiprocessing (threading/synchronization/locks)
• Git
• Programming
• CI/CD
• Docker
• Golang
• Queues
• Debugging
• Debug across multiple interconnected systems
• Distributed tracing
• Debug using application logs
• Web browser console
• Postman
• Testing
• Performance Testing
• Mocking
• Integration Testing
• Unit testing
• Cloud
• Lambda
• CloudFront
• ECS
• Backups
• EC2
• S3
• AWS/ Azure
• Networking
• DNS
• Networking - IPs, ports, subnets
• Other
• Experience with JavaScript / TypeScript
• HTML

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Job purpose: 

• Develop and maintain our innovative hearing health platforms on the Android platform, ensuring code is generated that is to specification, neat, accurate and scalable. Work will mainly focus on maintaining and upgrading our hearing aid solutions platform (Lexie Hearing), as well as providing guidance from an Android best practice perspective for products in the rest of the company. Work might also include mentoring other Android developers.

Requirements
Minimum education (essential): 

• National Senior Certificate

Minimum education (desirable):

• Tertiary education diploma/degree relevant to software development
• 3 year degree in computer science or equivalent

Minimum applicable experience (years): 

• 3 years

Required nature of experience: 

• Hands on software developer having been responsible for the development and maintenance of 1 or more projects.

Skills and Knowledge (essential):

• Java
• Reactive programming
• Modular code design principles
• RESTful API integration
• GIT

Skills and Knowledge (desirable):

• Kotlin
• Experience with CLEAN and MVVM architectures
• Experience working within a QMS framework
• Experience with automated testing frameworks

Analysis and Planning 20%

• Collaborate in the application lifecycle (planning, design, development, deployment, maintenance) collaborating with stakeholders for requirements.
• Continuously research and evaluate new technologies to optimize development efficiency.
• Plan and design well-structured, reusable application architecture.
• Implement and develop according to best practices to ensure high-quality, maintainable systems.
• Participate in project planning by providing estimates, contributing to requirement documentation, and assisting with work breakdown structures.
• Participate in user story creation, estimation, and work plan development, ensuring clear communication of requirements
• Effectively prioritize, and manage dependencies to ensure timely completion, and switch contexts effectively when the need arises
• Collaborate effectively with development teams to solve problems, make recommendations, and discuss best practices
• Proactively identify and mitigate code related risks, adapting as needed
• Track tasks and progress within JIRA

Development and Testing 50%

• Develop software adhering to project plans, deadlines, and coding standards
• Develop and maintain high-quality, maintainable 
• systems using efficient and reusable code according to best practices.
• Use version control effectively and according to best practices, as well as backing up other work according to company standards
• Prepare and maintain testing environments, including examples and instructions
• Conduct initial testing and assist in developing testing plans
• Implement and maintain automated tests and component libraries according to team practices
• Analyze systems to identify root causes of issues within a system, develop workarounds, and implement permanent fixes
• Deliver thoroughly tested and performance benchmarked work that meets functional requirements before deployment
• Deploy changes to the production environment following established procedures
• Implement and maintain DevOps processes, including CI/CD pipelines and Infrastructure as Code as applicable to the team
• Maintain up to date and accurate code and system level documentation

Reporting and Communication 10%

• Provide clear, timely, and efficient updates on project status, progress, risks, and potential problems to the team lead
• Prepare reports, manuals, and other documentation related to software status, operation, and maintenance
• Maintain accurate system and product change logs, release notes and notifications to other teams, according to company standards and team practices
• Offer insights and feedback on queries regarding relevant projects
• Collaborate effectively with team members and stakeholders, by being available on appropriate communication channels with timeous, well articulated responses

Contribution to the Team 15%

• Take ownership of projects
• Actively participate in peer code reviews, discuss best practices, and contribute innovative ideas to projects
• Collaborate with the team to solve problems and ensure successful project delivery - on time and as spec'd
• Contribute to the development of fellow team members through knowledge sharing and promoting best practices

Quality Management and Compliance 5%

• Deliver high-quality products that meet specifications, user requirements, best practices, deadlines, and regulatory compliance (e.g., FDA, CE, ISO)
• Apply knowledge of the Quality Management System guidelines and its relevant processes to ensure quality and SOC2 compliance in medical device- and other software
• Ensure all testing adheres to defined specifications
• Contribute to safeguarding information and data in accordance with company policies
• Keep all supporting documents up to date

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Job Purpose:

• Develop and maintain our innovative hearing health platforms on the iOS platform, ensuring code is generated that is in accordance with specifications, and which is neat, accurate and scalable.
• Work will mainly focus on maintaining and upgrading our hearing aid solutions platform (Lexie Hearing), as well as providing guidance from an iOS best practice perspective for products in the rest of the company. Work might also include mentoring other iOS developers.

Minimum education (essential): 

• National Senior Certificate

Minimum education (desirable): 

• Tertiary education diploma/degree relevant to software development.
• 3 year degree in computer science or equivalent.

Minimum applicable experience (years):

• 3 - 5 years as an iOS Developer

Required nature of experience:

• Experience in implementing and delivering native iOS applications of 1 or more projects.

Skills and Knowledge (essential):

Programming Languages and Concepts

• Swift (Advanced)
• Concurrency - Grand Central Dispatch (GCD), Operation Queues, Tasks
• Memory Management
• iOS best practices

iOS Frameworks and SDK’s

• Animation - Core Animation/ SwiftUI animation
• Lottie
• Combine
• Core Data
• RxSwift
• Core Bluetooth/ RxBluetoothKit

Development Tools

• Command Line Tools
• Continuous Integration/ Continuous Deployment CI/ CD (Xcode Cloud, GitHub Actions)
• Profiling

Version Control

• Complex Git workflows (rebasing, cherry-picking, git-bisect)
• App Architecture and Design Patterns

Dependency Injection

• Networking

SSL

User Interface Design

• Custom Transitions and Animations
• Accessibility
• Localization and Internationalization

Data Persistence

• Core Data models and migrations (Intermediate)

Testing

• Unit testing - mocking, stubbing (Advanced)
• Performance Testing

App life cycle

• Background Execution

Additional Skills

• Human Interface Guidelines
• App Review Guidelines

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Job purpose: 

• Junior Lexie Experts will provide high quality support  and remote care under the guidance of the Lexie Experts to a hearing programme being provisioned to service the market in the United States. Junior Lexie Experts assist customers remotely via video and voice calls, texts, emails and messenger services, with the Junior Lexie Expert troubleshooting issues with hearing aids, and making suggested changes and tweaks to the settings and functioning of the hearing aids for the customer. Junior Lexie Experts will provide hearing aid retention through support calls to existing customers and the onboarding of new customers.

Minimum education (essential):

• B. Communication Pathology in Audiology or Hearing Aid Acoustician Foundation

Minimum education (desirable):

• M.Communication Pathology in Audiology

Minimum applicable experience (years):

• 1 - 2 years

Required nature of experience:

• Fitment of hearing aids
• Troubleshooting hearing aid related issues
• Troubleshooting customer experience related issues
• Basic fine tuning of hearing aid settings
• Customer relations and relationship management
• Administration and customer record management
• Working within a digital environment

The following experience would be advantageous: 

• Working in a call centre or in sales
• Ease of use with video calling

Skills and Knowledge:

• Excellent English skills with a neutral English accent
• Excellent communication ability and oratorship 
• Working with a customer management system
• Conflict management

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Job Purpose:

• Responsible for assisting the digital marketing team to monitor and optimize journeys to achieve set KPI targets  in order to work towards the common goal of the Marketing Department to assist and support the revenue goals of the B2C division, with a specific focus to actively support management to build out CRM strategies guided by market and competitor insights and historic performance.
• Will also assist with general marketing administrative tasks and continually strive to optimize processes to work more seamlessly.

Minimum education (essential):

• BCom Marketing Management or related Commerce degree

Minimum education (desirable):

• Postgraduate

Minimum applicable experience (years):

• 2 - 4 years

Required nature of experience:

• Business to Consumer marketing
• Marketing Administration 
• Digital Marketing 
• Marketing Campaigns - particularly in monitoring and optimizing campaigns (email, social media, content marketing, etc.).

Skills and Knowledge (essential):

• Proficient in Microsoft Suite or Google Suite
• Marketing research / competitor analysis
• Customer Relationship Management (CRM) systems 
• Strong analytical skills
• Optimizing lead conversion
• GA4 (Google Analytics 4)
• MailChimp or similar software
• Campaign management
• Customer segmentation

B2C Marketing Coordination 30%

• Assist with overall digital marketing administration and assist the broader marketing team with general administrative tasks.
• Assist the Finance Department with all B2C Marketing payments-related requests, assist with budget recons and get approval from the relevant line manager for marketing expenses 
• Ensure that Marketing folders are kept up to date and that all files are saved in the relevant folders.
• Assist with the management of the digital marketing accounts and tools. 
• Conduct research on and assist with implementation of marketing tasks.
• Collaborate with cross-functional teams and assist with retailer requirements for online marketing initiatives.
• Assist with digital marketing projects by creating and compiling Monday.com boards, scheduling check ins, allocating tasks, and sending updates and reminders to team members.

Customer Journey / CRM Coordination 25%

• Assist with the Development and coordination of an end-to-end, full funnel customer journey strategy for dtc and retail.
• Assist with the development of Email Marketing benchmarks and targets.
• Cross functional team collaboration to ensure implementation and optimisation of the customer journeys including briefing the copy, creative and technical teams.
• Support the management of email drip campaigns in Mailchimp and Marketing Cloud by developing and implementing various journeys as needed.
• Format and build emails according to required standards, ensure high quality of emails and follow the appropriate approval process.
• Assist with the scheduling of promotional and ad hoc tactics across platforms.

Website & SEO 25%

• Support with rolling any web-related updates and optimizations by creating JIRA tasks and assist with overseeing the implementation with cross-functional teams.
• Support the relationship with the CRO agency to approve recommended optimisations, develop strategic tests and implement suggestions.
• Assist with monitoring hotjar and web analytics to identify possible opportunities for optimisations. 
• Assist with conducting keyword research to identify targeted keywords.
• Coordinate the optimisation of published articles so they remain relevant.
• Assist with ensuring that SEO is implemented and that file names and images are correct. 
• Assist with identifying opportunities and do outreach for backlinks.

Data Tracking & Reporting 15%

• Utilize analytics tools to support generating insights and reports on customer behavior and engagement.
• Assist with regular reporting on the performance of email campaigns and customer journeys with insights and key learnings.
• Analyze customer data to identify trends, preferences, and opportunities for improvement.
• Support in regular reporting on web analytics and SEO.
• Collaborate with the relevant teams to provide recommendations on customer journey and conversion rate optimisations.

QMS 5%

• Ensure that QMS guidelines are adhered to. 
• Ensure that all supporting documents are kept to date. 
• Ensure that all processes are kept relevant.

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Job Purpose:

• Lead production vision and strategy, to increase division profitability by driving product success by designing efficient and scalable systems and products and ensuring on-time and on-budget delivery thereof. The Senior Business Analyst takes ownership of products in the division and keeps a handle on product and project aspects including team prioritization, business models, specifications, budgets and financial models, progress tracking, cross functional leadership alignment, management of resources and team capacity. 
• Within our context at hearX, a Senior Business Analyst is akin to a Product Manager. 
• This role oversees a multi-disciplinary team.

Team Function:

• Business Analysis for the division (hardware, apps, back-end and Salesforce CRM for the call center)
• Business Intelligence (data) for the division across call center, marketing, customer delight etc.
• Logistics, supply chain and order fulfillment for international market(s)
• Hearing Aid Product Development (with team of audiologists)
• Minimum education (essential): BEng (Industrial / Chemical), BCom (Information Systems / IT), BSc (Computer Science / Informatics)
• Minimum education (desirable): BEng Hons (Industrial / Chemical), BCom Hons (Information Systems / IT), BSc Hons (Computer Science / Informatics)

Minimum applicable experience (years):

• 5+ years

Required nature of experience:

• Business Analysis within the IT, software or medical device field (SaaS and/or PaaS models would be beneficial)
• Development of project, product and system specifications 
• Requirement gathering and documentation 
• Project Management
• Software development life cycle (end-to-end project exposure)
• Stakeholder Management
• Mentoring
• Workshop Facilitation

Skills and Knowledge (essential):

• Excellent computer proficiency (especially in MS Office Excel / Google Sheets)
• Google Business Suite
• Solution design and documentation
• Specification design (ideally to functional level)
• Business Process design
• Business intelligence and analytics
• Big Data
• Project management methodologies
• BPMN 2.0 or UML Knowledge
• API knowledge 
• JIRA, Monday.com or similar task management 
• Confluence or similar documentation tools

Team Mentorship 10%

Increase the team’s effectiveness with the following:

• Recruitment, selection and orientation (as and when required);
• Training and development;
• Assign accountability and plan;
• Monitor and appraise job and project results;
• Develop a climate for offering information and opinions.
• Ensure the team meets timelines and produces content of the highest quality, always maintaining the professional image of hearX, both internally and externally.
• Ensure that the team has the support and resources it needs to thrive and develop professionally.

Business Analysis 35%

• Direct intuitive system and product requirements and specification design, in terms of researching, consulting and analyzing needs.
• Drive best practice design and development methodologies in sustaining high quality, clean, auditable and manageable products and systems.
• Compile and evaluate relevant specifications documents, UX, UI designs, wire-frames and test cases.
• Manage effective system testing and approval, including the management of release notes and effective communication with stakeholders on changes and/or improvements.
• Work with front-end, back-end and mobile developers, marketing, sales, research and design departments to ensure a holistic management process of project management.
• Evaluate and drive analysis of the entire execution process to enhance future business analysis and implementation efforts.
• Continuously monitor and improve existing products, systems and processes within the division.
• Identify the identification of issues, bugs, and bottlenecks and evaluate and implement solutions to these problems within the division.

Business Processes and Strategy 25%

• Manage key relationships (clients and suppliers) under purview in the team.
• Manage business process improvements, operationalization and optimization.
• Drive strategies for the implementation of products, projects or systems, including commercialization, legal and operational aspects.
• Identify, analyze and report on risks, along with appropriate mitigation measures and implementation for said risks.
• Ensure profitability increase of products through the streamlining of development, manufacturing and maintenance thereof.
• Monitor and maintain effective stakeholder management (both internal and external) 
• Drive a data-lead approach within the division, ensuring data is top of mind and considered across functions.
• Manage accuracy (through checks and fail safes) of the division’s data system.
• Evaluate technology limitations and deficiencies in applications and associated processes, procedures and methods within the division.
• Manage the smooth implementation of changes by communicating with and training relevant stakeholders. Address concerns and ensure a successful transition.
• Drive the accomplishment of objectives by establishing plans, budgets and results; reviewing progress and making mid-course corrections to ensure optimal outcomes.

Project Delivery 20%

• Manage full cycle Project and Product Management including capacity management, stakeholder engagement and resource tracking.
• Multi-task on a suite of projects and products, all within different stages of development and implementation.
• Work with cross functional departments to ensure a holistic management process of project management. (Analytics, software development, product development, marketing, design, operations)
• Manage tasks and priorities within the team.

Record-Keeping, Management and Compliance 10%

• Compile and maintain relevant records as is necessary for compliance to ISO, CE, FDA (and other) standards and requirements as is applicable to assigned products.
• Drive the accomplishment of objectives by establishing plans, budgets and results; reviewing progress and making mid-course corrections to ensure optimal outcomes. 
• Manage efficient and effective reporting on strategies, prioritization and tasks.
• Manage efficient and effective reporting on performance of products and systems.
• Take personal ownership for projects/products/systems and work quality as well as contributing to team development and the hearX ecosystem as a whole.
• Drive the conformity of products to product requirements in terms of the hearX Quality Objectives which includes regulatory and legislative compliance.
• Drive continued improvement and upkeep on existing applications.
• Manage the accurate development of products (i.e. according to specifications and end user requirements).
• Manage the efficient development of products (i.e. according to best practice and on time)
• Ensure testing is completed according to specification.
• Manage release schedule and communica

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Job Purpose:

• Responsible for overseeing the Company's execution of all technology related initiatives and projects, ensuring alignment with strategic business objectives and optimization of processes. Spearhead the design, development, and implementation of systems and technology innovations, creating efficiencies across various domains including business systems, cybersecurity, platform ecosystem, back end and front end. This role is critical for driving technical excellence, fostering innovation, and supporting key business goals by leveraging cutting-edge technologies and robust processes for the on-time delivery of technology projects. 

Key functions: 

• Strategic Initiatives 
• Coordination on strategy with Board, EXCO and MANCO; and translating this into workable plans, to drive implementation and coordination within the Company. 
• Resource management, assignment and tracking in line with approved budgets.
• Systems integrity and scalable systems design and implementation.
• Ultimate responsibility for compliance (legal and regulatory) of technology systems and monitoring of adherence within business unit.
• Division culture and HR management within the larger company structure and in line with policies and procedures.

Minimum education (essential):

• Relevant Engineering Degree

Minimum education (desirable):

• Certification in Management or Leadership

Minimum applicable experience (years):

• 15 years

Required nature of experience:

• Team management
• Process design and optimisation
• Budgets, forecasts and financial management of department
• Management of key relationships 
• Experience in a scale-up environment
• Hearing industry or technology environments
• Proven experience leading large-scale technology transformations, including platform development, system integrations, and cybersecurity operations.
• Strong background in software development, cloud services, APIs, and system architecture.
• Familiarity with business systems like Salesforce and data-driven business intelligence.

Skills and Knowledge (essential):

• Ability to clearly and concisely communicate complex messages to a variety of audiences and formats (written, verbal) 
• Strong leadership and team management skills.
• Ability to think strategically and execute effectively in a fast-paced, dynamic environment.
• Expertise in cybersecurity protocols and certifications, cloud computing, and modern IT operations.

Strategy 30%

• Lead and oversee the entire technology landscape for the Company (including both B2B and B2C), ensuring alignment with the Company's long-term goals.
• Lead the execution of the strategy established by the leadership team. 
• Act as a strategic partner to the C-suite (CTO, COO, CPO, CRO) to influence product roadmaps, revenue generation, timelines, and launches.
• Provide guidance for B2B and B2C projects, including web, mobile (iOS, Android), and cloud-based initiatives.
• Drive system architecture and integration, selecting and managing key systems like back-end APIs, cloud infrastructures, and business analytics (BA).
• Set comprehensive goals for performance and growth, tracking and optimization continuously.
• Implement a data-lead approach to strategic direction within the organization.
• Direct and facilitate the development of the strategic plan (short, medium and long term), operating plan (efficiencies and optimization) and departmental plan (ensures that each business unit is working towards a company-wide goal).

Division & Team Management 20%

• Holistic team management to ensure healthy team culture (physical, emotional and professional safety).
• Ensure team and self development in terms of continuous learning, expertise development and innovation.
• Monitor and encourage team performance, ensuring best use of resources.

Increase Division’s effectiveness with the following:

• Recruitment, selection and orientation;
• Training, coaching, and counseling
• Disciplinary matters; 
• Communicate values, strategies, and objectives; 
• Assign accountabilities and plan. Monitor and appraise job results; 
• Develop incentives within provided budget; 
• Develop a climate for offering information and opinions; 
• Providing educational opportunities.
• Manage team’s P&L in coordination with Finance, and drive efficiency and optimization of the bottom line. 
• Ensure effective team communication and adherence to hearX company policies.
• Ensure completeness and accuracy of completed work product by commenting on and signing off on such work product. 
• Maintain strict management confidentiality in terms of knowledge of HR details and Executive decisions and data. 
• Manage and increase team efficiency and output.

Technology Development 40%

• Oversee strategic technology projects and ensure their successful execution from inception to implementation.
• Ensure that the technology infrastructure is reliable, secure, and efficient, and that it can support the Company’s current and future needs.

• Manage relationships with technology partners and vendors to identify new technology solutions and to negotiate contracts and agreements to the advantage of the Company.
• Oversee the IT Operations and Cybersecurity teams, ensuring robust daily operations, vulnerability assessments, PEN testing, and certifications for cybersecurity.
• Provide strategic direction for system security to protect the Company's assets and data.
• Lead the Business Systems functions to optimize and innovate processes, particularly in the Salesforce environment.
• Drive the integration of systems to streamline business operations and ensure efficient data management across the Company.

Quality Management, Certification & Cybersecurity 10%

• Ensure conformity of products to product ad certification requirements.
• Ensure that the team maintains records as required for QMS, certification and cybersecurity purposes.
• Provide required information in line with Quarterly Management Reviews and QMS process adherence.
• Oversee and sign off on CAPA quality and closure time in terms of the hearX Quality Objectives.
• Ensuring team’s compliance to the QMS and associated processes
• Upholding of ethical and legislative requirements throughout the technology team. 
• Drive a certification and compliance culture to ensure that systems and processes within the Division unit are compliant to existing (and new) certifications that incorporate technology.