Senior Business Analyst at hearX Group

Job Purpose:

• Lead production vision and strategy, to increase division profitability by driving product success by designing efficient and scalable systems and products and ensuring on-time and on-budget delivery thereof. The Senior Business Analyst takes ownership of products in the division and keeps a handle on product and project aspects including team prioritization, business models, specifications, budgets and financial models, progress tracking, cross functional leadership alignment, management of resources and team capacity. 
• Within our context at hearX, a Senior Business Analyst is akin to a Product Manager. 
• This role oversees a multi-disciplinary team.

Team Function:

• Business Analysis for the division (hardware, apps, back-end and Salesforce CRM for the call center)
• Business Intelligence (data) for the division across call center, marketing, customer delight etc.
• Logistics, supply chain and order fulfillment for international market(s)
• Hearing Aid Product Development (with team of audiologists)
• Minimum education (essential): BEng (Industrial / Chemical), BCom (Information Systems / IT), BSc (Computer Science / Informatics)
• Minimum education (desirable): BEng Hons (Industrial / Chemical), BCom Hons (Information Systems / IT), BSc Hons (Computer Science / Informatics)

Minimum applicable experience (years):

• 5+ years

Required nature of experience:

• Business Analysis within the IT, software or medical device field (SaaS and/or PaaS models would be beneficial)
• Development of project, product and system specifications 
• Requirement gathering and documentation 
• Project Management
• Software development life cycle (end-to-end project exposure)
• Stakeholder Management
• Mentoring
• Workshop Facilitation

Skills and Knowledge (essential):

• Excellent computer proficiency (especially in MS Office Excel / Google Sheets)
• Google Business Suite
• Solution design and documentation
• Specification design (ideally to functional level)
• Business Process design
• Business intelligence and analytics
• Big Data
• Project management methodologies
• BPMN 2.0 or UML Knowledge
• API knowledge 
• JIRA, Monday.com or similar task management 
• Confluence or similar documentation tools

Team Mentorship 10%

Increase the team’s effectiveness with the following:

• Recruitment, selection and orientation (as and when required);
• Training and development;
• Assign accountability and plan;
• Monitor and appraise job and project results;
• Develop a climate for offering information and opinions.
• Ensure the team meets timelines and produces content of the highest quality, always maintaining the professional image of hearX, both internally and externally.
• Ensure that the team has the support and resources it needs to thrive and develop professionally.

Business Analysis 35%

• Direct intuitive system and product requirements and specification design, in terms of researching, consulting and analyzing needs.
• Drive best practice design and development methodologies in sustaining high quality, clean, auditable and manageable products and systems.
• Compile and evaluate relevant specifications documents, UX, UI designs, wire-frames and test cases.
• Manage effective system testing and approval, including the management of release notes and effective communication with stakeholders on changes and/or improvements.
• Work with front-end, back-end and mobile developers, marketing, sales, research and design departments to ensure a holistic management process of project management.
• Evaluate and drive analysis of the entire execution process to enhance future business analysis and implementation efforts.
• Continuously monitor and improve existing products, systems and processes within the division.
• Identify the identification of issues, bugs, and bottlenecks and evaluate and implement solutions to these problems within the division.

Business Processes and Strategy 25%

• Manage key relationships (clients and suppliers) under purview in the team.
• Manage business process improvements, operationalization and optimization.
• Drive strategies for the implementation of products, projects or systems, including commercialization, legal and operational aspects.
• Identify, analyze and report on risks, along with appropriate mitigation measures and implementation for said risks.
• Ensure profitability increase of products through the streamlining of development, manufacturing and maintenance thereof.
• Monitor and maintain effective stakeholder management (both internal and external) 
• Drive a data-lead approach within the division, ensuring data is top of mind and considered across functions.
• Manage accuracy (through checks and fail safes) of the division’s data system.
• Evaluate technology limitations and deficiencies in applications and associated processes, procedures and methods within the division.
• Manage the smooth implementation of changes by communicating with and training relevant stakeholders. Address concerns and ensure a successful transition.
• Drive the accomplishment of objectives by establishing plans, budgets and results; reviewing progress and making mid-course corrections to ensure optimal outcomes.

Project Delivery 20%

• Manage full cycle Project and Product Management including capacity management, stakeholder engagement and resource tracking.
• Multi-task on a suite of projects and products, all within different stages of development and implementation.
• Work with cross functional departments to ensure a holistic management process of project management. (Analytics, software development, product development, marketing, design, operations)
• Manage tasks and priorities within the team.

Record-Keeping, Management and Compliance 10%

• Compile and maintain relevant records as is necessary for compliance to ISO, CE, FDA (and other) standards and requirements as is applicable to assigned products.
• Drive the accomplishment of objectives by establishing plans, budgets and results; reviewing progress and making mid-course corrections to ensure optimal outcomes. 
• Manage efficient and effective reporting on strategies, prioritization and tasks.
• Manage efficient and effective reporting on performance of products and systems.
• Take personal ownership for projects/products/systems and work quality as well as contributing to team development and the hearX ecosystem as a whole.
• Drive the conformity of products to product requirements in terms of the hearX Quality Objectives which includes regulatory and legislative compliance.
• Drive continued improvement and upkeep on existing applications.
• Manage the accurate development of products (i.e. according to specifications and end user requirements).
• Manage the efficient development of products (i.e. according to best practice and on time)
• Ensure testing is completed according to specification.
• Manage release schedule and communica