Vacant Jobs at Luno

Your mission will be:

B2B/Institutional Strategy

• Iteratively develop Luno’s global strategy for Businesses and Institutional customers in close collaboration with Marketing, Product and other functions to define priority segments, value propositions and Luno’s operating model along the entire value chain
• Fully own financial forecasting and budgeting on company level as well as breaking down Sales targets and defining resourcing requirements.
• Act as the primary expert for all relevant market insights including in-depth knowledge of customer sentiments and the competitive landscape
• Work closely with Country Managers and External Affairs experts to monitor and proactively position Luno for any regulatory challenges and opportunities

Customer Acquisition & Growth

• Lead all efforts to identify prospects and generate leads in close collaboration with Marketing and implement tactics to create first contacts and drive prospect engagement
• Put in place processes and tools to effectively qualify leads for prioritisation purposes while gathering insights for the subsequent sales process and longer-term product development priorities
• Create a constant flow of new revenue-generating customers every month with efficient onboarding and activation procedures
• Lead effective sales-focused account management to grow revenue from existing customers by partnering to continuously create value for them
• Take an active role in select sales processes

Business Development & Strategic Sales

• Develop strategies to create engagement, demand and interest across various target segments from the Financial Services industry, working closely with Marketing
• Represent Luno at global conferences, industry events and forums as well as in traditional and social media to position Luno as a leading player in institutional crypto
• Host high-profile events, run educational formats for Financial Services executives and build trusted relationships through personalised engagements
• Work closely with Country Managers to create synergies across B2B and the retail business to build brand trust and consideration, leverage existing channels and initiatives
• Develop partnerships with relevant key stakeholders, influencers and leading providers to increase brand visibility and client acquisition

Team Leadership & Sales Management:

• Lead, mentor, and expand a high-performing global sales team, bringing in missing capabilities and investing in professional development
• Oversee, improve and provide support for the full sales cycle with a systematic approach to pipeline management and sales coaching
• Implement and optimise sales processes, tools, and reporting on metrics to drive efficiency and performance
• Create an inspiring globally aligned vision, strong cross-country synergies and a well coordinated approach for engaging with other functions

A little about you:

• Proven track record of growing responsibilities over 10+ years in B2B, institutional sales, or business development in financial services with at least 5 years in leadership roles
• Deep understanding of financial products, professional trading and institutional investing, including decision making structures and processes at financial institutions
• Experience working with institutional clients such as asset managers, hedge funds, investment banks, and family offices with an active network of contacts
• Demonstrated ability to build and lead global sales teams, set strategic direction, and exceed revenue targets
• Global perspective, cultural awareness and ability to navigate complex regulatory environments and compliance considerations in different jurisdictions
• Exceptional communication, negotiation, and relationship-building skills on Exec level
• Ability to operate in a fast-paced, rapidly changing environment with a high degree of uncertainty - and autonomy
• Inside knowledge of operational setup, including trading tools, portfolio management and risk management techniques at tier 1 institutions
• Willingness to travel internationally occasionally to meet customers, attend industry events and support local teams
• Knowledge of South African financial markets legislation such as the Financial Advisory and Intermediary Services act (FAIS) and the Financial Markets Act (FMA)

go to method of application »

Your mission will be:

• Your efforts as a Market Surveillance Lead will ensure market conduct compliance is upheld by managing and guiding the investigating, analysing and responding to surveillance alerts and potential suspicious trading events. The role will require agile execution on key projects and management of operational delivery of work within the functional team.

You will be responsible for the management and oversight of the Market Surveillance Team on all functional and people management aspects, including:

• Plans, schedules and monitors own and team's work competently within limited deadlines and according to relevant legislation, quality targets, standards and procedures;
• Providing guidance on execution of functional duties and as required, become actively involved to meet schedules and resolve problems;
• Supporting personal development, conducting regular 1-1s with team members and raise performance matters with key stakeholders;
• Building relationships with and between team members, set expectations, define and delegate tasks and help remove obstacles;
• Represent the team, manage team member’s onboarding and create and implement role-based training;
• Working on problems that are varied and which require a review of different factors, applying learned techniques and contributing to analysis and investigation to solve problems for the team, within the Market Surveillance policy framework and overall Risk Management and Compliance Programme (“RMCP”);
• Monitor and communicate industry trends, emerging monitoring technologies and evolving laws and regulations across various regions and develop and implement updates to the control framework;
• Collaborate with the Head of Anti-Financial Crime in developing, planning and managing the Market Surveillance team’s operational plans and strategic goals, including in relation to SMART goals;
• Governance, development of and clear and accurate reporting in respect of team performance, progress tracking, service level agreements, key risk indicators and operational metrics;
• Identify, escalate and effectively resolve issues relating to our Market Surveillance exchange monitoring software including in relation to the integration with Luno's broker and exchange systems and recommend solutions or integration improvements;
• Understand market dynamics and root causes of changes affected by the functional area and how they impact internal and external tools;
• Develop, manage, maintain, fine tune and report on trade surveillance rules, thresholds and alerting outcomes;
• Participate in internal and external compliance audits and regulatory inspections, including by providing information as required and presenting on the area being managed;
• Support Luno’s compliance efforts across multiple geographies by facilitating compliance with regulations to ensure the market is operated in an orderly, fair and transparent manner;
• Governance of the Market Surveillance policy and process framework including through the drafting, implementation and reporting on the effectiveness of the control framework;
• Establishing processes for review and managing of quality assurance;
• Oversight over the drafting and, where appropriate, filing of regulatory reports and responding to regulatory requests;
• Manages stable working relationships within Luno, including effective communications and collaboration with the wider Anti-Financial Crime, Exchange and Liquidity teams;
• Maintains relationships with vendors to stay abreast of and propose integration improvements; and
• Build trust relationships with auditors and regulators in conjunction with the Head of Anti-Financial Crime.

A little about you:

• A relevant university degree from a recognised tertiary institution;
• At least 4 years experience in a financial markets related role within a trading or compliance environment;
• Minimum of 1 year’s experience managing a high-performance team;
• Ability to adapt within a fast-paced environment;
• Strong analytical, detail-oriented mindset;
• Ability to conduct a quantitative analysis from varied information sources to investigate complex financial transactions;
• A can do, get-things-done attitude with outstanding problem-solving skills and the ability to conceptualise new ideas;
• Passionate about cryptocurrencies and their potential;
• Entrepreneurial, enterprising and ability to to take charge and solve complex problems with novel solutions;
• Open to feedback and unyielding desire to learn new information and techniques in a constantly evolving field;
• Friendly, transparent, sound interpersonal skills, driven to succeed and articulate, with the ability to efficiently communicate with different audiences;
• Excellent English communication and writing skills;
• Emphatic and passionate about people and their development;
• Strong sense of ethics, transparent, responsible and with unwavering integrity.

You'll especially get noticed if you:

• An SAIFM certification or other relevant certification such as an RPE specialisation in the SA Financial Market;
• A BSc, BEng, BComm or other relevant qualification from an accredited college/university in Finance, Engineering, Computer Science, Information Systems, Statistics, Math or a related quantitative field of study;
• Have a track record of working in Fintech or Regtech environments;
• Are familiar with and passionate about cryptocurrencies.

go to method of application »

Your mission will be :

• Management and oversight of the Fraud Monitoring Team on all functional and people management aspects;

Managing and supervising Fraud Monitoring team members, including:

• providing guidance on execution of functional duties and as required, become actively involved to meet schedules and resolve problems;
• supporting personal development;
• building relationships with and between team members, set expectations, define and delegate tasks and help remove obstacles;
• Managing team member onboarding and role based training;
• Conducts regular 1-1s with team members and raise performance matters with key stakeholders;
• Maintain open lines of communication with team members, including on priorities, policy and processes;
• Managing multiple aspects of Luno’s fraud mitigation approach and the outcomes thereof including:
• Development and maintenance of anti-fraud rules and alerting;
• Building and managing relationships with our banks and payment partners;
• Managing and improving integrations with external vendors;
• Management, fine tuning and reporting on fraud rules, thresholds and outcomes;
• Governance and reporting in respect of team performance, progress tracking, service level agreements, key risk indicators and operational metrics;
• Oversight over the drafting and, where appropriate, filing of regulatory reports and responding to regulatory requests;
• Establishing processes for, review of and managing of quality assurance;
• Drafting and implementing standard operating procedures, including in respect of account closures, exits and the unverifying of customer accounts, and guidance to ensure compliance with regulations;
• Coordination and management of senior management approvals;
• Creating, implementing and managing role based training;
• Collaborate with Anti-Fraud Manager in developing, planning and managing the Fraud Monitoring team’s operational plans and strategic goals, including in relation to SMART goals;
• Collaborating with the wider Anti-Financial Crime team to support ongoing investigations, queries and analytics;
• Supporting the Anti-Fraud Manager in the planning and oversight of day to day team tasks;
• External and internal stakeholder management in conjunction with the Anti-Fraud Manager and Head of Anti-Financial Crime Operations;
• Supporting Luno’s compliance efforts across multiple geographies; and
• Supporting the business with fraud related queries, including triaging received queries and resolution of questions pertaining to Luno’s anti-fraud procedures.

A little about you:

• University degree from a recognised tertiary institution (or equivalent qualification);
• A minimum of 1 year experience in leading a high-performance team;
• A proven minimum of 4 years previous work experience in a Anti-Financial Crime role within financial services, retail or a commercial environment;
• Strong sense of responsibility and unwavering integrity;
• Friendly, transparent and driven to succeed;
• Open to feedback and unyielding desire to learn new information and techniques in a constantly evolving field;
• Articulate with the ability to efficiently communication with different audiences;
• Emphatic and passionate about people and their development;
• Entrepreneurial, enterprising and ability to to take charge and solve complex problems with novel solutions;
• Passionate about cryptocurrencies and their potential;
• An existing, valid work permit for South Africa, if you’re not a South African citizen.

You'll especially get noticed if you:

• Have hands-on experience related to digital forensics, cybersecurity, dark web, OSINT, counter-terrorism, financial crime, insider threat, and/or legal proceedings;
• Have a relevant industry recognised certification such as ACAMS, ACFE, ACFCS etc;
• Have an insatiable curiosity about cryptocurrencies and have first-hands experience with multiple blockchains and exchanges.

go to method of application »

Your mission will be:

• Support and consult with product and engineering teams in the area of application security, including threat modelling and AppSec reviews
• Assist teams in reproducing, triaging, and addressing application security vulnerabilities.
• Support and assist in managing our bug bounty program.
• Author, share and contribute to documentation on application security processes, tooling and other resources to ensure collaboration and transparency within your own team and throughout the greater organisation.
• Design and implement continuous application security testing mechanisms to aid in assessing our security posture and furthermore, drive down the number of vulnerabilities and threats in our environment.
• Inform, support and empower our software engineers to strive towards becoming more vigilant, aware and capable secure coding practitioners. This includes developing structured and unstructured engagements such as, targeted and general training, one-on-one and one-to-many coaching/information sharing sessions and general enquiry handling around application security.

A little about you:

• Experience in vulnerability management and enhancing and/or contributing to the security within application source code.
• Experience in securing CI/CD pipelines on Cloud platforms. Ideally AWS with the AWS Developer Associate certification being advantageous
• Deep understanding of security best practices on technologies mentioned above
• Team player, willing to pitch in wherever needed
• Keen interest in application security and vulnerability management
• Understanding of the Software Development Lifecycle
• Basic development or scripting experience and skills. Golang, Python, JavaScript, and Java/Kotlin are preferred.
• Familiarity with some common security libraries, frameworks and tools (e.g. static analysis tools, proxying/penetration testing tools).
• Familiarity and ability to explain common security flaws and ways to address them (e.g. OWASP Top 10).

go to method of application »

The role in a nutshell:

• Agile execution on key projects and operational delivery of work within the Transaction Monitoring Team, specifically the execution of transaction monitoring alerts, regulatory reporting activities and regulatory requests.

Knowledge you are required to have and apply

• Working on problems that are varied and which require a review of different factors, applying learned techniques and contributing to analysis and investigation to solve problems for the team, within the AML Policy framework and overall Risk Management and Compliance Programme (“RMCP”).
• Vetting your own work and delivery, communicating progress and escalating blockers to the team
• Supporting internal compliance audits
• Understanding AML regulations and developments in legislation, and pointing out when you suspect that Luno may be in breach of regulations

Investigate, Analyse & Execute:

• Creating initial reports/analysis for review
• Attending to all aspects relating to Travel Rule including customer communications, virtual asset service provider (VASP) due diligence and queue review
• Navigating and use Chainalysis Reactor effectively to review and assess customer transaction alerts
• Managing and drafting responses to standard and ad hoc regulatory requests, as well as to banking partners and other ad-hoc requests for information
• Assisting with in depth transactional investigations into customer profiles
• Managing customer exits as a result of transactional reviews
• Finalising and filing reports (subject to review) in respect of outbound regulatory reporting in conjunction with the relevant Money Laundering Reporting Officer (“MLRO”)
• Technological Expertise: Using internal investigation/analytical tools e.g. Chainalysis KYT, Chainalysis Reactor and ComplyAdvantage, to a basic level to conduct in depth investigations or analysis
• Reporting Writing & Key Risk Indicator (KRI) Management: Compiling clear and accurate reports based on work performed and to contribute to key risk indicators applicable to the functional area.
• Cross-functional / team collaboration & Written / Oral Communication: Developing stable working relationships, internally and externally and communicating.
• Business & Anti-Financial Crime Strategic Goals: Providing insights that contribute to the team's strategic direction and ability to understand Luno's function/department strategy.

A little about you:

• Tertiary Education, to the equivalent of graduate
• A minimum of 3 years work experience in an Anti-Money Laundering and Countering Terrorist Financing related field
• Strong analytical mindset
• Ability to adapt within a fast-paced environment
• Strong attention to detail and experience in process writing and documenting outcomes of reviews and investigations
• High proficiency in English (please ensure that your application is in English)
• If not a South African citizen, an existing, valid permit to work in South Africa
• Entrepreneurial, strong sense of responsibility and very high level of integrity
• Solid interpersonal, communication and negotiation skills
• Friendly, transparent, articulate and driven to succeed
• Familiarity with crypto-currencies will be highly advantageous