Team Lead - Fraud Monitoring at Luno

Your mission will be :

• Management and oversight of the Fraud Monitoring Team on all functional and people management aspects;

Managing and supervising Fraud Monitoring team members, including:

• providing guidance on execution of functional duties and as required, become actively involved to meet schedules and resolve problems;
• supporting personal development;
• building relationships with and between team members, set expectations, define and delegate tasks and help remove obstacles;
• Managing team member onboarding and role based training;
• Conducts regular 1-1s with team members and raise performance matters with key stakeholders;
• Maintain open lines of communication with team members, including on priorities, policy and processes;
• Managing multiple aspects of Luno’s fraud mitigation approach and the outcomes thereof including:
• Development and maintenance of anti-fraud rules and alerting;
• Building and managing relationships with our banks and payment partners;
• Managing and improving integrations with external vendors;
• Management, fine tuning and reporting on fraud rules, thresholds and outcomes;
• Governance and reporting in respect of team performance, progress tracking, service level agreements, key risk indicators and operational metrics;
• Oversight over the drafting and, where appropriate, filing of regulatory reports and responding to regulatory requests;
• Establishing processes for, review of and managing of quality assurance;
• Drafting and implementing standard operating procedures, including in respect of account closures, exits and the unverifying of customer accounts, and guidance to ensure compliance with regulations;
• Coordination and management of senior management approvals;
• Creating, implementing and managing role based training;
• Collaborate with Anti-Fraud Manager in developing, planning and managing the Fraud Monitoring team’s operational plans and strategic goals, including in relation to SMART goals;
• Collaborating with the wider Anti-Financial Crime team to support ongoing investigations, queries and analytics;
• Supporting the Anti-Fraud Manager in the planning and oversight of day to day team tasks;
• External and internal stakeholder management in conjunction with the Anti-Fraud Manager and Head of Anti-Financial Crime Operations;
• Supporting Luno’s compliance efforts across multiple geographies; and
• Supporting the business with fraud related queries, including triaging received queries and resolution of questions pertaining to Luno’s anti-fraud procedures.

A little about you:

• University degree from a recognised tertiary institution (or equivalent qualification);
• A minimum of 1 year experience in leading a high-performance team;
• A proven minimum of 4 years previous work experience in a Anti-Financial Crime role within financial services, retail or a commercial environment;
• Strong sense of responsibility and unwavering integrity;
• Friendly, transparent and driven to succeed;
• Open to feedback and unyielding desire to learn new information and techniques in a constantly evolving field;
• Articulate with the ability to efficiently communication with different audiences;
• Emphatic and passionate about people and their development;
• Entrepreneurial, enterprising and ability to to take charge and solve complex problems with novel solutions;
• Passionate about cryptocurrencies and their potential;
• An existing, valid work permit for South Africa, if you’re not a South African citizen.

You'll especially get noticed if you:

• Have hands-on experience related to digital forensics, cybersecurity, dark web, OSINT, counter-terrorism, financial crime, insider threat, and/or legal proceedings;
• Have a relevant industry recognised certification such as ACAMS, ACFE, ACFCS etc;
• Have an insatiable curiosity about cryptocurrencies and have first-hands experience with multiple blockchains and exchanges.