Vacant Jobs at Schneider Electric

Your Role – Magic happens when you bring great people together!

• Serve as the technical focal point for clients in South Africa and internationally, for both onshore and offshore assets.
• Provide remote support for projects in other Sub-Saharan Africa countries.
• Conduct site surveys and provide detailed reports and updates for installed bases.
• Support the growth of Projects and Services in Sub-Saharan Africa by assisting sales efforts and acting as the engineering focal point.
• Participate in factory and site acceptance testing and deliver site installations for both local and regional projects.
• Be an active member of the “24-hour telephone support” team, eventually supporting multiple countries.
• In the long term, assist in recruiting and developing new engineering resources in South Africa to meet evolving business needs.

Qualifications

What qualifications will make you successful in this role?

• We are looking for engineering graduates who strive to build a career in Automation & Control Systems and MUST have the following minimum requirements:
• Be available to travel/work internationally across Africa for extended periods.
• Minimum Engineering Degree (Electrical / Electronics / Control Systems / Instrumentation) or other accepted but with proven relevant Automation experience.
• Demonstrated 1-3 years working for major DCS or PLC/SCADA vendor or end user in industrial software and / or control and automation capacity.
• Excellent proven computing knowledge and MS Office application.
• Excellent oral and written communication skills (English).
• Valid driving licence for South Africa.
• South African citizenship

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Your Role – Magic happens when you bring great people together!

• Customer Portfolio Management: Manage and maintain customer portfolios, ensuring all information is up-to-date and accurate.
• Primary and Backup Support: Serve as the preferred and backup agent for top distributors, panel builders, system integrators, and export & coastal clients.
• Order Monitoring and Coordination: Oversee back order reports and collaborate with the Supply Chain team to ensure customer order fulfillment (CLO) targets are met.
• Technical and General Support: Provide comprehensive support both internally and externally, addressing general and technical inquiries.
• Order Processing: Handle the processing of standard and customized product orders efficiently.
• Sales and Customer Support: Assist the sales team and customers with online self-service tools and support the Installed Base Services process.
• Returns Management: Oversee the customer returns process, ensuring smooth and timely handling.
• Quotations and Information: Prepare and provide accurate quotations for Schneider Electric products and offer precise information regarding orders and system details.
• Revenue Generation: Engage in telesales and other revenue-generating activities.
• Product Recommendations: Advise customers on available alternative products.
• Customer Interaction: Record and analyze customer queries and requirements, and handle inbound customer calls proficiently.
• Order and Authorization Processing: Ensure timely and accurate processing of customer orders and return material authorizations within set parameters.
• Service Level Achievement: Maintain high service levels for cases and calls per day, and regularly review activity reports.
• Distribution Centre Liaison: Establish and maintain effective communication with the Distribution Centre to meet service requirements.

Order Management

• Order Verification: Ensure 100% accuracy in order capturing by following the order verification process.
• Discrepancy Resolution: Follow up on any order discrepancies with sales or customers promptly.
• Order Routing and Special Requests: Ensure all orders are correctly routed and special delivery or collection requests are managed as per distribution centre procedures.
• Credit Hold Management: Forward credit-held orders to the finance department and ensure orders are released before the delivery run whenever possi

Qualifications

• Experience: Previous experience in customer service or portfolio management is preferred.
• Skills: Strong communication, problem-solving, and analytical skills.
• Technical Proficiency: Familiarity with customer service software and tools.
• Customer Focus: A passion for providing excellent customer service and building lasting relationships.
• At least 2 years of work experience.
• Ability to read, write and speak fluently in English.
• MS Office.
• Preferable SAP working knowledge.
• Relevant advanced education qualification

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Your Role – Magic happens when you bring great people together!

• Develop and adapt account plans and Go-to-Market strategies to drive growth.
• Manage key targeted accounts for Power Systems (PS) Business in the Power and Grid (P&G) Segment, as well as the ecosystem to maximize the full SE basket capture of the segment PAM.
• As account owner, have the full responsibility of analysing, developing & adapting account plans, Go-to-Market-Strategies (GTM) and influence channels (SE and those of Customers) to drive growth both in PS as well as across SE basket.
• Develop and implement the commercial strategy for the Segment in order to profitably grow the sales of SE products, solutions and services.
• Ensure that all SE business within the Segment, regardless of GTM is done in full compliance with local laws & regulations and the company's Trust Charter, governance, policies and processes.

Qualifications

• Undergraduate qualification in a technical stream; postgraduate business qualification preferred.
• 10+ years of sales experience, with a proven track record in the P&G Segment.
• Strong understanding of public and private procurement models.
• Technical competence and ability to demonstrate the value of digital platforms.
• Knowledge of the P&G system ecosystems within the SADC region.
• Ability to ideate solutions and involve the correct resources from early identification to execution.
• Strong collaboration skills and ability to drive team goals.
• Availability to travel within SA and SADC regions.
• Ability to make quick decisions and manage risks.
• Experience with corporate governance and customer satisfaction.
• Comfortable in a high-performance culture and able to work under pressure.
• Ability to coach and mentor junior talent.