Vacant Jobs at Shoprite Group of Companies

Purpose of the Job

• The Sales Clearing Team Lead is responsible for overseeing a team of three Financial Assistants, ensuring the accuracy, completeness, and integrity of supermarket sales data across the Group.
• This role plays a pivotal part in supporting daily financial operations, resolving system related discrepancies in collaboration with the IT department, and driving continuous process improvements.
• Additionally, the role serves as a key liaison during year-end audits. As all till sales across the Group are processed through the sales clearing account, the Team Lead is accountable for ensuring that each recorded sale is accurately matched to the corresponding tender received.

Job Objectives

• Provide guidance and support to Financial Assistants in the preparation of reports and confirmations to ensure accurate reconciliation of the sales clearing control account (62046).
• Ensure departmental objectives are achieved and all reporting deadlines are consistently met.
• Oversee the daily operations of the Sales Clearing Department, ensuring efficient workflow and high quality output.
• Identify, investigate, and resolve discrepancies within general ledger accounts in a timely and accurate manner.
• Escalate unresolved issues to designated DFMs, ensuring appropriate follow-up and resolution.
• Collaborate cross-functionally with relevant departments to address and resolve queries related to the sales clearing account.
• Partner with the IT department to resolve system-related issues and ensure the completeness and accuracy of general ledger transactions.
• Review and approve journal entries for missing sales prior to posting in SAP, ensuring compliance with financial controls.
• Maintain accurate and up-to-date financial records for missing sales instructions received from Store Admin Officers, RAMs, and DFMs.
• Prepare and compile supporting documentation for internal and external audits, and provide assistance throughout the audit process.
• Communicate system updates or process changes to the team, and provide training to ensure understanding and compliance.
• Leverage data analytics and reporting tools to identify trends, improve reconciliation accuracy, and support informed decision-making.
• Proactively identify and mitigate financial and operational risks related to the sales clearing process, ensuring adherence to internal controls and compliance standards.
• Manage team administrative functions, including leave approvals, performance support, and recruitment coordination.

Qualifications

• Degree in Finance, Accounting or related field (essential).

Experience

• +3 years accounting / reconciliation knowledge with 2+ years of experience in a supervisory or team lead role within a finance or shared services environment (essential).
• Experience with SAP or similar ERP systems (essential).
• Experience in retail or FMCG industry with high-volume transactional environments (preferred).
• Experience in process improvement initiatives and cross-functional collaboration (essential).

Knowledge and Skills

• Proficient in Excel and able to construct pivot tables, VLOOKUPs (essential) with experience in data analysis tools (preferred).
• Strong understanding of internal controls, financial systems, and reconciliation processes (essential).

Closing Date

• 2025/09/17

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Purpose of the Job

• The purpose of the Customer Service Agent role is to provide our customers with the best customer service experience.This role will answer questions, resolve any emerging problems, and provide product / service information with accuracy and efficiency to our customers as needed.
• The role is a critical part of company's frontline company support, ensuring customers’ requests are actioned with a sense of urgency, care, and understanding.
• The Customer Services Agent ensures that customer calls and concerns are properly considered, captured on the system, and resolved with the goal of creating an exceptional experience in an environment of shared team knowledge.
• To ensure that we optimise our service delivery to our customers and align with our teams, this role the working hours are a 45-hour work week scheduled according to a planned weekly schedule (any five days from Monday to Sunday (shift work), including public holidays) within legislative requirements.

Job Objectives

• Delivering high quality customer service and continually contributing towards a culture of customer service
• excellence – being passionate about the customer experience!
• Managing all incoming calls and communicating clearly with our customers, providing support pertaining to questions, resolution of any emerging problems and product / service information with accuracy.
• Being proactive to urgent/emergency situations in accordance with product/service guidelines.
• Providing timely escalation of requests and updating our customers on the progress of resolution.
• Remaining knowledgeable of performance requirements, brands, products, campaigns, and process documentation – being passionate about your own development!
• Ensuring all service level goals are understood and achieved.
• Taking the necessary steps to drive up customer retention.
• Following all set Shoprite standards, policies and procedures and providing input when something is not working as well as it should.
• Proactively seeking ways to continuously improve the customer experience.
• Taking initiative and assist teammates in need, where possible (example: with knowledge transfer or language barrier with customer).
• Supporting other responsibilities that may be assigned from time to time.

Qualifications

Essential

• Grade 12 / Matric
• Beneficial
• Degree/Diploma or Courses in Communications or a related field.

Experience

Essential

• +5 years’ experience in a Customer Services environment or similar role.

Knowledge and Skills

Essential

• Strong proficiency in Microsoft Office 365, including SharePoint Online

Desired

• Experience in a retail / contact centre environment

Closing Date

• 2025/10/12