Vacant Opportunities at Bidvest Prestige

Interview Invitation - Customer Service Officer

MAIN OUTPUTS

• Responsible for driving cleaning and hygiene for the Client
• Ensure delivery of efficient service as outlined in the Service Level Agreement (SLA)
• Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Operations Manager, and in accordance to Client needs
• Conduct daily audits on services rendered and ensure that prescribed work quality and standards are sustained
• Assist in the management of projects and provide technical support, where applicable
• Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on services rendered
• Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions
• Provide monthly reports and feedback on continued compliance to the SLA
• Building strategic relationships both internally and externally
• Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
• Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
• Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees
• Responsible for training, coaching, mentoring & development of subordinate employees
• Implement cleaner work schedules and evaluate and manage performance

QUALIFICATIONS AND SKILLS

• The Applicant must meet the following requirements:
• NQF Level 6: Diploma Property Management, Project Management, Operations Management or related formal qualification
• Matric (Senior Certificate)
• Valid SA Drivers License
• 3 years relevant experience in Facilities Management, CRM, Property Management & Financial Management
• Facilities Management, CRM, Property Management
• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), PRP
• Knowledge of OHS Act, ISO 9001 Quality Management

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Excellent Written Communication
• Solid Supervisory Skills
• Subordinates Capacity Building
• Customer Focus
• Negotiation Skills
• Analytical Skills
• Planning/Scheduling/Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning
• Excellent Oral Communication

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MAIN OUTPUTS

• Receipt of complete RFIs, RFQs & database registrations as requested by the Solutions department
• Update and maintain an accurate sales database of all submitted bids, pending, won or lost
• Receive and complete Request for Information, Request for Qualification and database registrations as requested by various key stakeholders, in Sales, Key Accounts and Operations.
• Provide the Solutions team with a full range of administrative support to assist with the sales success of the company.
• Ensure all sales and administration related business processes are documented and updated regularly
• Effective supplier/customer relationship both internal and external
• Co-ordinate meetings within the Sales & Marketing Solutions department
• Assisting in resolving customer complaints/disputes
• Reach out to existing and potential customers to present our product and service offering
• Present products or services over the phone as well as deal with complaints and doubts
• Direct prospects and lead to the Sales & Marketing Tender Team
• Ensures understanding of our products and service offerings
• Maintain an update Solutions Pipeline and follow-up with the customer on the progress of all bids submitted

QUALIFICATIONS AND SKILLS

• The Applicant must meet the following requirements:
• National Diploma / National Certificate in Sales & Marketing
• Matric (Senior Certificate)
• Valid Driver’s License
• 1-3 years relevant experience conducting administrative duties within Sales & Marketing
• Office Administration & Customer Service
• MS Word, MS Excel & MS Outlook

FUNDAMENTAL COMPETENCIES

• Result Oriented
• Attentive To Detail
• Stress Tolerant
• Good Written Communication
• Customer/Client Focused
• Ability To Dealing With Ambiguity
• Interactive Reasoning
• Planning & Scheduling
• Teamwork
• Relationship Building
• Good Listening Skills
• Excellent Oral Communication