Vacant Positions at Momentum

Requirements

• Matric Certificate
• Office administration, secretarial or equivalent qualification (desirable)
• 2-3 years' relevant admin experience
• Relevant business system (preferred)
• Computer literacy
• Knowledge of Microsoft Office
• Budget management

Duties & Responsibilities

• Coordinate all aspects of meetings, workshops and functions (venue logistics, catering) according to manager’s requirements, and within budget parameters.
• Administrative support for meetings and workshops (collate, compile and distribute agendas, presentations, minutes within agreed timeframes).
• Manage travel arrangements for manager, according to agreed business process and budget parameters.
• Manage incoming calls and correspondence (paper and electronic), responding independently where possible and in line with authorised judgement.
• Order and control refreshments, office supplies and equipment, ensuring enough stock is always available, in line with budget parameters.
• Ensure files (paper and electronic) are kept in order and easily accessible by manager.
• Prepare and check invoices and arrange for payments to ensure adherence to requirements and Service Level Agreements.
• Ensure office equipment is regularly maintained by relevant service providers.
• Monitor and respond to incoming communication on behalf of line manager, where appropriate, ensuring efficiency and timeous response.
• Escalate faults and other housekeeping issues with the relevant service provider and ensure queries are resolved within agreed Service Level Agreements. 
• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility. 
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas. 
• Manage and reconcile expenses in line with allocated budget and within defined policy guidelines.
• Contribute to the financial planning process within area.
• Identify opportunities to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

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Requirements

• Matric
• Answering overflowing calls
• Loading messages
• Previous call centre will be beneficial

Duties & Responsibilities

• Answering overflowing calls
• Loading messages

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Requirements

• Matric (Grade 12)
• Diploma would be advantageous
• Proven track record in dealing with escalations and queries.
• Minimum of 3 years of experience in a Call Centre/ Correspondence department
• 3 – 5 year's Medical Aid industry experience
• Business communications skills

Duties & Responsibilities

• Handling high level unresolved queries/disputes arising from clients.
• Ensure that the appropriate service recovery measures and plans are implemented to handle member escalations.
• Liaising with the departments that do not meet the standards of service as laid down in Scheme Service Level Agreements.
• Identify areas where training is required to improve service levels.
• Identify process and system shortfalls in order to improve efficiencies.
• Reduce repeat calls and volumes into the business.
• Building and maintaining relationships with coaches, service managers & heads of the various business units.
• Keeping a record of escalated queries, complaints and the corrective action taken to resolve problematic areas within the business.
• Ensuring that member feedback on queries received is finalised within 24 hours of receipt.
• Reports as requested by the Scheme are accurately and timeously completed and included in the necessary documents.
• Ensure that all departments meet requirements as per service level agreement with Scheme.
• Process improvements are tracked and there is evidence to show improvement.

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Requirements

• Minimum 5 years Business Analysis experience required 
• Agile SDLC experience required
• Business Analysis qualification required
• Employee Benefits industry experience required
• Orbit suite of systems knowledge required

Duties & Responsibilities

• Accountable for (BSA) allocation, planning and scheduling at a SCRUM team level aligned with prioritized development items.
• Assess, establish and drive best practice internal processes (e.g. process mapping, standardised BA best practices)
• Oversee and monitor the business system analysis process in line with software development standards and best practices.
• Keep abreast of business changes and internal system developments to ensure that all new processes align to best practice.
• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
• Provide input andperform peer reviews of business requirements solicited and solution design by to ensure thorough understanding of business and system requirements
• Provide constructive and quality feedback
• Provide coaching, mentoring and training to employees in line with their development needs
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
• Select and recruit suitably qualified talent in line with Employment Equity principles and MMI values.
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
• Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
• Effectively manage performance within the team in order to ensure business objectives are achieved.
• Support the building of the team's capability in order to ensure that the team is equipped to strategically partner with business and provide leading solutions

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Requirements

• Relevant 3-year IT qualification or equivalent
• LPI certification (optional)
• And 3 years + experience in the DevOps environment.
• 1+ years optional experience as a Developer, Tester or System Administrator
• Insurance industry experience (desirable)
• Agile software development practices and tools (Atlassian, JIRA)
• Proficient with technologies used within the business (MMI-specific list)
• Minimum 1 object-oriented and 1 scripting language (PowerShell, Bash, Python)
• Linux / Unix experience (essential)
• Online version control systems (Subversion, GitHub, Bitbucket)
• Java application build processes and tools (CI/CD, including Ant, Gradle, Jenkins, and Artifactory)
• Monitoring and alerting tools (Alerta, Prometheus, OpsGenie, InfluxDB, Kibana, Cloudwatch)
• Configuration management and containerisation tools (Terraform, Chef, Puppet, Salt, Ansible, Docker, Mesos or similar technologies)
• Cloud server environment administration (Amazon Web Services)
• Common data stores, both relational and NoSQL
• Knowledge of IPv4 networking, web protocols
• Knowledge and experience in microservices or service-oriented architectures (SOA and REST)

Duties & Responsibilities

• Responsible for the automation, enablement, availability, performance, monitoring, and incident response, among other things, of the platforms and services that our company runs and owns.
• Continuously improve observability to ensure the uptime and reliability of our applications and infrastructure.
• Comfort with frequent, incremental code testing and deployment.
• Working closely with architects and developers.
• Collaborating with the relevant developer to report, troubleshoot, and repair operational issues and performing and automating software deployments.
• Create / use infrastructure for implementing, administering cloud services and deployments.
• Implement deployment processes that entail packaging releases, pushing releases and executing installs.
• Monitor infrastructure and services to maximise uptime.
• Identify ideas to improve system performance, best practises, cost effectiveness of services and impact availability.
• Work with DevOps Manager and team members to develop accurate work estimates on work packages and conduct root cause analysis of issues, review new and existing code and/or perform unit testing.
• Use Continuous Integration processes, tools and execution; includes test frameworks, code quality analysis.
• Troubleshoot and help to resolve production issues to ensure systems and devices run smoothly.
• Implement and maintain information security best practices for all production systems that run custom in-house applications.
• Produce technical documentation to create an understanding of products and processes.
• Implement innovative initiatives aimed at speeding up or synchronising processes to create efficiencies.
• Define and automate release train pipelines, build resilient systems and create repeatable processes.
• Create / use centralised development tools to create economies of scale.
• Perform OS upgrades, patch installation, and application installations to ensure systems are optimised.
• Independently install, customise and integrate commercial software packages.
• Contribute to requirements, and code reviews.
• Liaise with foundation, database and platform Subject Matter Experts to automate installations and enhance the monitoring and maintenance of their disciplines.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.
• Contribute to the financial planning process within area.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
• Provide authoritative, expertise and advice to clients and stakeholders.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.

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Requirements

• Bachelors/ NQF Level 7 in the following fields - Finance Management, Risk Management, Sales & Marketing, Bcom General
• African, Coloured, Indian Female aged 34 years and less
• Be currently unemployed
• Have a clean criminal and credit record
• Drivers license (preferable)
• Candidates should have leadership potential and interest in developing their career in the insurance industry
• Candidates will be enrolled for a post graduate course
• A pass in Matric mathematics on higher grade or a C symbol on standard grade or equivalent is also required
• Should not have previously participated in a learnership or internship.

Duties & Responsibilities

• During this programme, you will participate in a full-time structured rotational training programme that will focus on the Short-term Insurance knowledge, products and systems, sales techniques as well as behavioural competencies.
• You will be guided, coached and mentored by Momentum Insure managers who will support you throughout the programme to ensure the set sales targets are met on a monthly basis.
• You will receive exposure to different aspects of the Short-term Insurance industry and enable you to  build a more comprehensive skill set.
• You will be required to generate new business by selling the Momentum Insure products to potential customers and provide end to end support to customers during the onboarding process.
• To build rapport and educate potential clients from targeted groups as well as the public.
• Participate in the scheduled Momentum Insure campaigns at the allocated sites.
• Provide excellent customer service to Momentum Insure clients to ensure customer retention and satisfaction.
• Constantly update your knowledge and learn about new products and services and as when new products are developed.