Vacant Positions at Guardrisk

Role Purpose

• To build and maintain relationships with internal stakeholders (i.e. the division’s 1st line as well as 2nd line divisional functions such as risk, legal and 3rd line being audit) by establishing effective partnerships to identify and manage compliance risks.

Requirements

• BCom Degree (General, Legal or Compliance) or LLB
• Any compliance related certificates
• At least 4-6 yrs experience in a legal or compliance administration position in a short or long-term insurance operation.
• Practical experience in  the financial  services  industry in  either  a legal  or compliance role(s)
• Solid knowledge and understanding of Long-term Insurance Act, Short-term Insurance Act, Financial Intelligence Act, Insurance Act, FAIS Act and POPI Act

Duties & Responsibilities

• Manage relations with Regulators (FSCA, PA & NCR)
• Assist in developing and implementing processes to identify, manage, mitigate and report on money laundering, proliferation financing and terrorist financing risks
• Providing proactive and responsive advisory support on compliance related matters
• Be responsible for establishing the written policies and procedures regarding the AML/PF/CFT, the measures to control money laundering risk including guidance on the customer due diligence in accordance with the FIC Act and other the applicable legislation
• Provide advice to all relevant departments/ divisions on AML obligations including but not limited to the identification and reporting of suspicious transactions
• Be responsible to conduct ongoing training courses to promote awareness of the AML/CFT laws and regulations and Guardrisk’s RMCP
• Monitor controls and follow up on the closure of gaps identified. Ensure all management personnel and staffs are fully knowledgeable of the risks involved and about their responsibilities with regards to AML-CFT
• Oversee the implementation AML/CFT/CPF controls for Guardrisk international branches
• Analysis, interpretation and impact assessment of new legislation
• Develop and maintain CRMP’s for high risk legislation
• Adopt and adhere to a risk-based approach in the management of compliance risk
• Keep abreast of all regulatory developments/changes that may potentially impact the division and engaging relevant stakeholders on a timely basis to ensure business readiness and ongoing compliance risk management

Competencies

• Analytical thinking and attention to detail
• Ability to analyse and understand complex structures
• Self Management (ability to plan and manage time effectively)
• Ability to communicate (both written and verbal to internal and external clients)
• Good people skills in working with internal staff and external clients

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Role Purpose

• To maintain and grow an existing portfolio of clients through relationship management, financial process efficiencies and new business acquisition.

Requirements

• Relevant tertiary qualification B.Comm/B.Comm Accountiing
• FAIS compliant
• Related Insurance qualification (preferred)
• At least 5 years’ experience in client services and operations within an Insurance services environment
• At least 5 years business management experience
• Knowledge and experience of the financial services or insurance industry
• Cell Captive Insurance Model experience will be an advantage

Duties & Responsibilities

• Developing an ongoing prospect pipeline through liaison within the greater business, client relationship
• Using financial acumen to interpret financial statements, actuarial data and ability to deal with budgets
• Developing Guardrisk image and presence
• Identifying opportunities to maintain and grow the portfolio
• Conducting meetings with clients and discussing pertinent business risks and develop/enhance solutions accordingly
• Distributing and discussing statistical information
• Checking and forwarding financial statements to clients
• Designing and preparing status reports
• Providing prompt authorisation of claim payments
• Dealing with client queries
• Re-evaluating portfolio structures and servicing requirements on an ongoing basis relative to changing needs of the client
• Evaluating client’s needs and requirements to enhance cross selling of other Guardrisk products
• Participating in renewal process with broker/client
• Ensuring all documentation pertaining to the insurance programme /facility is in place
• Achieving a targeted annual new business budget
• Creating and maintaining business relationships to ensure new business growth of both income and clients
• Dealing with Financial Managers, Financial Directors, Risk Managers at client EXCO level
• Building and maintaining relationships at client, and interdepartmental levels
• Liaising with Underwriting, Finance, Actuarial, Claims departments
• Finalising pricing, cost and income structure
• Co-ordinating documentation, role and responsibilities, agreements, system and legal requirements, processes and procedures
• Compiling and managing budget
• Marketing Guardrisk products and services
• Following-up on inquiries and queries
• Sourcing potential client and products
• Liaising with the technical review teams
• Advising technical review teams of all pertinent information prior to each review
• Providing input into the development of the annual review plan
• Setting up review meetings with clients in consultation with technical review teams
• Maintaining CSA (monthly) questions through the CURA Risk Management System
• Attending monthly Operational meeting
• Travel to clients and/or prospects where required
• Administrating client files
• Assisting Executive with Divisional reporting and where required, provide the necessary support
• Maintaining monthly prospects list and report back on divisional issues
• Monthly budget review and reporting on variances and new business targets
• Tracking renewals for their portfolio
• Monthly reporting back to the Executive on the above mentioned items
• Managing delivery against deadlines, i.e. budgets, forecasts, projects
• Work closely with finance Executives to ensure all client financials are accurate and reinsurance is paid timeously

Competencies

• Collaboration 
• Business acumen 
• Leads Change and Innovation
• Client/ Stakeholder Commitment

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Role Purpose

• Responsible for the day to day management and processing of the Life 1st & 3rd Party Claims. 

Requirements

• Matric Certificate
• BCom Degree would be an added advantage
• Previous management (junior/senior) in a Claims Department
• Preference given to candidates who have previously worked in an EB environment with a minimum of 3 years
• Working knowledge of Reinsurance claims systems
• Working knowledge of all MS Office Applications
• Prior handling and exposure to any type of 1st party product
• At least 5 years claims management experience
• At least 10 years insurance industry experience
• At least 3 years policy wording interpretation experience

Duties & Responsibilities

• Provide coaching, support, and assistance to claims staff (1st & 3rd Party claims staff)
• Assessment and Management of all PTD Lump Sum, PHI, TTD, GLA, Hospital, Retrenchments, Critical Illness/Dread Disease & Funeral
• Assessment and Management of all Dread Disease, PHI and TTD, PTD Lump Sum payment calculations
• Attend monthly client meetings where applicable
• Ad hoc projects (System enhancements etc)
• Attending to complex 1st & 3rd Party matters
• Ensuring regulatory requirements are adhered to
• Performing claims reviews when required
• Claims sampling on 1st Party claims
• Providing guidance and feedback on complex claims and ensuring fair and equitable decisions are made
• Dealing with applicable Reinsurer on complex claims
• Dealing with clients on referrals
• Making recommendations of changes to policy terms for any client
• To assist with 3rd party claims processing, assessment & management when required by management
• Oversee and perform claim review processes with the focus on mitigating risk exposures to Guardrisk and ensuring overall compliance with regulatory requirements
• The facilitation of identification of gaps/trends or exceptions and escalate to cell captive/binder holder/ PM. Document actions to identify gaps
• Manage and assist, where required with the drafting and presentation of monthly team reports
• To provide ongoing guidance to claims staff on technical aspects
• Maintain and develop new and existing working relationships with internal and external stakeholders
• Understanding Rule 17 of the PPR’s and the TCF framework and the impact it has on day-to-day functions within the business unit
• Management of an effective 1st & 3rd party claims environment
• Continually review internal workflow processes to improve service delivery
• Ensuring that fair and equitable decisions are made on all 1st party claims
• Effective management of complex matters and providing guidance and/or instruction to cell captives/binder holders
• Dealing directly with applicable Reinsurers and relevant stakeholders in the decision-making process, the handling of complex matter and dealing with referrals
• To assist with 3rd party claims management when required by management
• Responsible for the capturing of all claims onto the Cell/Binder Source system and or GR Cell Administration system (Neo)
• Attending to ad-hoc tasks/Projects when required

Competencies

• PC skills, including experience in using software for producing presentations, spreadsheets, and project planning
• Project management
• Ability to interact with all levels including executives and directors
• Strong interpersonal, presentation, analytical and review/audit skills
• Excellent organizational skills and the ability to prioritize multiple tasks and projects using effective time management skills
• Strong written and verbal communication skills