Vacant Postings at hearX Group

Minimum Requirements

Education 

• Certificate in relevant Web Development or Graphic Design (essential)
• Diploma in relevant Web Development or Graphic Design (desirable)

Experience

• 5+ years working experience
• Experience with translating UI & UX designs into HTML, CSS and Javascript/TypeScript websites using React, with a focus on user experience and usability.
• Use sound development practices to build a solid product while iterating quickly.

Skills and Knowledge

• Essential 
• React
• HTML
• Javascript/Typescript
• CSS/SCSS
• REST APIs
• Git
• Have an excellent sense of design and attention to detail.
• Desirable 
• Next.js
• Tailwind CSS
• Storybook
• Jest
• CI/CD pipelines, Github actions preferable.

Key Performance Areas, Weighs and Objectives 

Analysis and Planning 15%

• Multitask on a range of products and tasks simultaneously, defining priorities and ensuring efficiency.
• Define and communicate a problem, goal and acceptance criteria.
• Communicate and collaborate with development, business analyst and design teams to solve problems, make recommendations and discuss best programming practices.
• Work with stakeholders to achieve appropriate solutions.
• Conduct research on possible solutions and techniques.
• Analyse system issues for root cause, impact, workarounds and permanent fixes.
• Determine and account for dependencies among deliverables, products and systems.
• Identify and mitigate risks.
• Document analysis and planning processes.
• Communicate effectively with the line manager on progress, priorities and workload. 
• Estimate accurate completion timelines for projects for use by the project lead in capacity planning. 
• Manage time and tasks effectively in order to complete tasks in the correct order of priority and on time.
• Liaise effectively with other team members and backend engineers to ensure timeous completion of integration and the coming together of web applications and the required back end system.
• Track tasks and timing on JIRA.

Programming 50%

• Follow project plan to develop software.
• Meet deadlines and timelines as determined in the planning phase.
• Adhere to agreed upon standards for code, as set and determined by the Front End Development Lead. 
• Generate and maintain effective and efficient high quality code. 
• Use effective and efficient components & techniques to implement solutions.
• Ensure all work is versioned and backed up according to company standards.
• Take ownership for work, tasks and communication.

Testing and Implementation 20%

• Ensure that all work is tested, benchmarked and fulfills functional requirements before submission.
• Prepare test environment, examples and instructions.
• Participate enthusiastically in peer code reviews.
• Deploy changes to live environment.
• Maintain system and product change logs and release notes according to company standards.

Reporting and Communication 15%

• Keep project documentation up to date and standard.
• Provide timeous, efficient and effective feedback on project status.
• Proactively keep stakeholders updated on progress, risks and problems.
• Assist in the collection and documentation of user's requirements, development of user stories, estimates and work plans.
• Prepare reports, manuals and other documentation on the status, operation and maintenance of software.
• Provide insight and feedback on queries regarding relevant projects.

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Minimum education (essential):

• B. Communication Pathology in Audiology (or relevant degree in Audiology)

Minimum education (desirable):

• M.Communication Pathology in Audiology (or relevant masters degree in Audiology)

Minimum applicable experience (years):

• 2 years post graduation (in addition to community service as part of completing the degree)

Required nature of experience:

• Audiological field experience:
• Fitment and fine-tuning of hearing aids
• Troubleshooting hearing aid and customer experience related issues
• Audiological research:
• Research and report writing
• Development of research protocols and execution of user studies.
• Skills and Knowledge
• Audiological research:
• Research and report writing
• Development of research protocols and execution of user studies
• Run and organize a research/user study related activities
• Gather, organize and interpret data
• Evaluating quality and effectiveness of hearing aid technology Excellent English communication and writing skills
• Computer literacy

Essential Competencies:

• Examining Information 
• Documenting Facts 
• Developing Expertise 
• Articulating Information 
• Team Working 
• Checking Things 
• Producing Output
• Taking Action
• Important Competencies:
• Providing Insights
• Establishing Rapport
• Making Decisions
• Conveying Self-Confidence
• Showing Composure
• Thinking Positively 
• Resolving Conflict 
• Inviting Feedback 
• Meeting Timescales
• Following Procedures
• Managing Tasks
• Pursuing Goals

Delivery Management 10%

• Take ownership of assigned activities and work quality, whilst contributing to the product development team and B2C ecosystem’s objectives and goals as a whole.
• Efficient and effective reporting on delivery progress, decisions, risks, and tasks to the Product Owner.
• Effectively plan and prioritize own work and support the establishment, communication and management of broader product development project plans 
• Effectively track, manage, and escalate project risks
• Effective stakeholder management, communication, and relationship management (both internal across functional teams and external) 
• Multi-task on a suite of projects and products, all within different stages of development and implementation.

Product Development 35%

• Support evaluation and testing of new hearing aids, technology, and services to inform new product selection and development.
• Evaluate and test existing products and services to ensure they continue to meet quality standards, and customer expectations effectively and to identify opportunities for product improvement (achievement of this measure will be evident through low failure and return rates).
• Support the development of solutions, designs, and specifications for new or updated product concepts.
• Own the activities and input required from the product development team for the creation of packaging and labeling, training material, FAQs, and marketing material for changes to existing and new products and services.
• Collaborate with and support the relevant business, marketing, technical, and development teams with product implementation.

Research and User Studies 30%

• Research, document and share audiology trends and technologies and advise on the suggested implementation thereof into the hearX B2C suite of technologies. 
• Conduct, document, and share actionable insights from market as well as competitor research.
• Plan, conduct, analyze, and synthesize findings from user studies and/or surveys to support product development.
• Advocate for and foster a culture in the team for decision-making based on user needs and research.
• Review, analyze, and share actionable insights from internal customer feedback/reviews/data and other internal data sources to aid in continuous product improvement and new product development.

Regulatory Compliance and Certification 15%

• Compile relevant records for compliance with ISO, CE, FDA, QMS (and other) standards and requirements as applicable to assigned products
• Ensure all product and solution proposals meet regulatory and audiological standards.

Quality Management and Process Improvement 10%

• Produce and manage high-quality documents in line with the quality standards and processes of the division.
• Adhere to and ensure compliance with the established processes and standards for the division and product development lifecycle
• Assist with the application, management, and improvement of quality standards and processes.
• Conduct documentation reviews to evaluate and improve document quality across the division.

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Minimum education (essential):

• Senior Certification

Minimum education (desirable):

• Diploma in Supply Chain Management

Minimum applicable experience (years):

• 3 years

Required nature of experience:

• Procurement
• Administration 
• International shipping
• Case logging 
• Fulfillment coordination  
• Escalation coordination
• Retail or FMCG 

Skills and Knowledge (essential):

• Inventory Management
• Excel / Google Sheets
• Customer support
• Strong communication skills
• An appreciation for query resolution and a sense of urgency for turnaround times
• Strong mathematics skills and attention to detail required
• A great understanding of fulfilment processes and systems

Other:

• WMS (Warehouse Management System Software) 
• ERP (Enterprise Resource Planning Software)
• Working knowledge of US carrier services and related platforms

Essential Competencies:

• Examining Information
• Establishing Rapport
• Convincing People
• Showing Composure
• Meeting Timescales
• Checking Things
• Managing Tasks
• Taking Action

Important Competencies:

• Documenting Facts
• Interpreting Data
• Developing Expertise
• Adopting Practical Approaches
• Providing Insights
• Articulating Information
• Making Decisions
• Thinking Positively
• Embracing Change
• Inviting Feedback
• Following Procedures
• Producing Output

Stock & Supplier Control 30%

• Oversee stock take, assist where necessary and ensure that stock list is updated on a weekly basis.
• Oversee the Incoming goods inspection, ensure accuracy and assist when required.
• Proactively liaise with supplies and communicate to the relevant stakeholders when hardware is going to be discontinued (EOL).
• Responsible for end-to-end supplier management.
• Conduct annual supplier performance appraisals.
• Conduct monthly supplier evaluations for critical suppliers and liaise with the L&R team.
• Responsible for end-to-end procurement activities, including: 
• Monitor stock levels; 
• Acquire quotes for new stock purchases as required; 
• Obtain quote approval on relevant channels; 
• Place orders with manufacturers, 
• Plan for stock lead times, 
• Forward invoices for payment, 
• Ensure stock is booked into the warehouse by the stock controller.

Manufacturing & Production 10%

• Track and trace all orders on the SA, Oaktree and Sonic order sheets to assist with planning of order completion.
• Facilitate communication of expectations and completion dates for orders between all stakeholders (production, Oaktree, Sonic, sales).
• Assist with calibration and device set-up as and when required. 
• Conduct final quality checks on completed orders before shipment. 
• Monitor production team to ensure deadlines are met according to agreed timelines.
• Assist with resolution of support queries. 
• Execute new initiatives to improve manufacturing and production effectiveness.

Shipping 50%

• Arrange local and international shipments. 
• Obtain shipping quotes for invoicing. 
• Proactively communicate shipping statuses with relevant stakeholders.
• Constantly ensure that all relevant documents and Slack channels are updated.
• Liaise with couriers and customs authorities on an ongoing basis.
• Reconcile shipment quotes, invoices and client accounts.
• Ensure shipping and billing processes are effective.
• Ensure that relevant HS codes and EORI numbers are added to commercial invoices.
• Liaise with the Finance department to get commercial invoices ready for shipping.
• Ensure the correct procedures are followed when transferring stock to subsidiaries.
• Liaise with the support team to communicate tracking numbers and calibration certificates to clients.
• Liaise with the sales team to keep them updated on outgoing orders.

Administration and QMS 10%

• Ensure that CSD, Ariba & WCBD vendor registration and details are updated on an annual basis. 
• Ensure compliance records are kept up to date in accordance with the relevant QMS processes. 
• Supplier management documentation; 
• Customs documentation;
• Incoming goods inspection documentation;
• Batch manufacturing and servicing records; 
• Manufacturing process management.
• Assist with other activities as and when required.

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Minimum education (essential):

• Matric
• Diploma in Graphic Design, Digital Media or equivalent

Minimum education (desirable):

• Degree in Graphic Design, Digital Media or equivalent
• Degree in Information Technology / Multimedia

Minimum applicable experience (years):

•  5 years

Required nature of experience:

• Experience with user research techniques like: focus groups, interviews, surveys, consumer research and social media listening, experiments and field trials, observation and competitor analysis.
• Experience with low and high fidelity prototype methods and tools.
• Experience in generating UI/UX designs for mobile, tablet and web which abide to relevant platform guidelines.
• Graphic Design with the following programs: Photoshop, Illustrator, InDesign, other vector based software would be advantageous.
• Awareness and application of design guidelines as stipulated by iOS and Android for mobile design and development.
• Iconography, illustration and mobile app based design. 
• Corporate identity design and establishment. 
• 3D design and animation experience would be advantageous.

Skills and Knowledge (essential):

• Adobe Suite including Photoshop, Illustrator, InDesign.
• Figma
• Strong computer skills and excellent knowledge of Google Suite.
• Proficiency in Google Slides and Microsoft PowerPoint or other related software to design presentations.

Market Research 30%

• Use effective market research methods and tools to identify unmet customer needs, assess product demands and enhance value propositions of existing products so that they resonate with their target audience.
• Improve customer relationships, and implement a stronger positioning in the business landscape.
• Stay abreast of new market research tools and ensure that the most appropriate tools are implemented for the situation. 
• Use data insights to support/challenge customer feedback.

UI / UX Prototyping and Design (Web) 25%

• Use prototypes to test ideas with customers to learn how they feel about the product and identify areas for improvement.
• Stay abreast of prototyping techniques and select the appropriate option for different projects.
• Plan, design and develop website designs.
• Improve and implement innovative ideas in terms of UX and UI.
• Collaborate with the digital marketing team and analytics from the website to identify opportunities for enhancing website design. 
• Design elements and iconography for app and website.
• Create visually appealing and responsive website designs that align with brand guidelines.
• Collaborate with cross-functional teams to understand project requirements and translate them into effective web design solutions.
• Use industry-standard design tools.
• Design intuitive and engaging user interfaces, considering user interactions and feedback.
• Ensure that website designs are responsive and optimized for various devices and screen sizes.
• Implement best practices for mobile and desktop user experiences.
• Work closely with developers, marketing and other stakeholders to ensure seamless integration of design elements.
• Maintain consistency in design elements and brand identity across all web platforms.

UI / UX Prototyping and Design (App) 25%

• Stay abreast of prototyping techniques and select the appropriate option for different projects.
• Keep abreast of mobile platform design guideline changes and leverage new design and development features to improve the user experience.
• Plan, design and develop app designs.
• Create visually appealing and user-centric mobile app designs that align with the brand and user experience guidelines.
• Collaborate with cross-functional teams to understand project requirements and translate them into effective app design solutions.
• Develop wireframes, prototypes, and high-fidelity UI designs that enhance the overall user experience.
• Design intuitive and engaging user interfaces, considering user interactions and feedback.
• Use industry-standard design tools.
• Stay updated on the latest design trends and guidelines for iOS and Android platforms.
• Ensure app designs adhere to platform-specific standards while maintaining a consistent brand identity.
• Work closely with mobile app developers to ensure the seamless integration of design elements into the development process.
• Design app icons and other graphical assets that contribute to a cohesive and visually appealing app presence.
• Stay informed about emerging technologies and design trends in the mobile app industry.
• Integrate innovative and contemporary design elements into app designs.

Team Work and Mentoring 15%

• Demonstrate a collaborative approach by actively participating as a team member and providing support to design colleagues during challenging situations or high-pressure periods to ensure successful project delivery.
• Coach and train junior UX/UI designers and be accountable for the quality of their designs.
• Work closely with cross-functional teams and relevant stakeholders to understand their needs and ensure that the packaging aligns with product launch timelines, customer experience priorities and marketing strategies.
• Continuously communicate and collaborate with the team to solve problems and discuss best design practices. 
• Take personal ownership for projects and products.

QMS 5%

• Ensure that QMS guidelines are adhered to. 
• Ensure that all supporting documents are kept to date. 
• Ensure that all processes are kept relevant.