Vacant Roles at The Heineken Company

• To lead the design, delivery, and governance of scalable, production-grade machine learning and LLM solutions that drive measurable business value. The role provides technical leadership, ensures best practice in MLOps and responsible AI, and mentors data scientists while aligning AI initiatives with business and enterprise standards.

Key Roles and Responsibilities

• Lead the translation of business requirements into technical delivery, ensuring alignment and effective execution across product and business teams.
• Lead or participate in the design, development, validation, and deployment of machine learning and LLM-based solutions.
• Define and enforce best practices for model validation, testing, monitoring, and governance, challenging existing ways of working where needed.
• Act as a technical leader and sparring partner, reviewing designs, challenging assumptions, and guiding technical decisions.
• Collaborate with data engineering and platform teams to ensure robust, scalable, and cost-effective ML and AI workloads.
• Communicate clearly with business and technical stakeholders about trade-offs, risks, and impact.
• Mentor other data scientists.

Qualifications and Experience:

• Master’s or PhD in Data Science, Computer Science, Statistics, or a related STEM field.
• Experience in data science and applied machine learning, with a track record of contributing to production ML solutions.
• Hands-on experience building and deploying LLM-powered applications, including retrieval-augmented architectures, agentic workflows, tool integration, and robust evaluation, monitoring, and optimization practices.
• Familiarity with responsible AI, model risk management, or regulated production environments.
• Proficient in Python, distributed data processing, and the use of Spark / Databricks.
• Proven experience deploying, scaling and maintaining production-grade ML systems in a cloud environment (preferably Azure).
• Strong understanding of MLOps best practices, including experiment tracking, model versioning, automated testing, CI/CD, and monitoring.
• Strong grounding in statistical thinking, model evaluation, and experimentation.

Closing Date: 09/05/2026

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Purpose of the Role:

• The National Key Account Manager will oversee the Heineken Beverage portfolio across strategic key accounts, driving growth and profitability by executing tailored account strategies.
• A key responsibility of this role will be to collaboratively drive joint business planning with major accounts, ensuring that both parties are aligned on long-term goals, strategies, and performance metrics. You will be instrumental in executing these plans relentlessly to achieve shared business objectives and exceed sales targets.

Key Responsibilities:

• Strategic Account Management & Joint Business Planning: Work closely with key accounts to develop collaborative, joint business plans that align with Heineken’s goals and account-specific strategies. Engage in regular, proactive planning sessions to ensure mutual goals are clear and strategies are continuously refined and executed.
• Execution Excellence: Relentlessly drive the execution of joint business plans, ensuring that each action is carried out with precision. Focus on delivering key milestones, monitoring progress, and adjusting strategies to overcome challenges and capitalize on emerging opportunities.
• Client Relationship Management: Build and nurture long-term, trust-based relationships with major clients to ensure their loyalty and prevent churn. Understand and anticipate their evolving needs and business goals, offering solutions that deliver mutual value.
• Sales Growth & Performance: Identify and capitalize on new business opportunities, maximizing revenue potential through effective product, pricing, and promotional strategies.
• Market Insights & Strategy Execution: Continuously monitor market trends, consumer behavior, and competitor activity to ensure our strategies are aligned with industry shifts and customer expectations.
• Problem Resolution & Customer Satisfaction: Address and resolve customer issues promptly to maintain trust and positive working relationships. Ensure the timely delivery of products and services that meet customer needs.
• Cross-functional Collaboration: Coordinate with internal teams (marketing, operations, finance, supply chain) to ensure seamless execution of customer strategies and brand initiatives. Foster cross-functional collaboration to optimize business results.
• Data-Driven Decision Making: Leverage sales data, KPIs, and performance metrics to evaluate account progress and forecast future growth. Regularly report on account performance to internal and external stakeholders.
• Category & Channel Management: Apply category management principles to optimize account performance, aligning product offerings with consumer trends while ensuring profitability.
• Brand Activation: Lead the planning and execution of consumer touchpoints and marketing campaigns (ATL, POS, ROI, sponsorships, events) to enhance brand visibility and consumer engagement.
• Governance & Compliance: Ensure all activities align with legal, regulatory, and corporate governance requirements while adhering to Heineken’s policies and procedures.

Required Qualifications, Skills & Experience:

Tertiary Qualification:

• A Degree in Business, Marketing, or related field will be advantageous.

Experience:

• Minimum of 8 years of experience in key account management, business management, channel management, or revenue management within an FMCG environment, preferably in the alcohol industry.

Proven Track Record:

• Experience managing a substantial portfolio (R500 million+ in annual GSR) and driving significant sales growth.

Commercial Acumen:

• Strong commercial acumen with full P&L accountability experience. Demonstrated success in driving category growth, developing innovative go-to-market strategies, and leading complex negotiations.

Relationship Management:

• Excellent stakeholder management and influencing skills at all levels (both internally and externally). Exceptional relationship builder, able to create long-term, trust-based partnerships with retail customers.

Technical Proficiency:

• High-level competency in Microsoft Office (Outlook, Excel, PowerPoint, Word), with the ability to use CRM and data analytics tools.

Analytical Skills:

• Strong ability to interpret business data and market trends to drive strategic decisions and identify growth opportunities.

Desirable:

• In-depth knowledge of the wine industry, including category trends, consumer behaviors, and retail dynamics.

Behavioural Competencies:

Proactive & Driven:

• Anticipates challenges and opportunities, takes initiative, and consistently delivers beyond targets.

Analytical & Detail-Oriented:

• Able to interpret complex data and translate into actionable insights with precision.

Innovative & Forward-Thinking:

• Challenges the status quo, drives new ideas, and adapts strategies to stay ahead of the market.

Collaborative Leader:

• Works cross-functionally to influence and align stakeholders, fostering a culture of accountability and performance.

Resilient & Adaptable:

• Thrives under pressure, manages ambiguity, and maintains focus in a dynamic, fast-paced environment.

People-Centric:

• Builds strong, trust-based relationships with customers, partners, and internal teams.

Deliver:

• Focus on achieving results with a win-win approach.
• Celebrate success and ensure consistent delivery against targets.

Shape:

• Place the consumer at the heart of decision-making.
• Take calculated risks and make bold moves to drive business growth.

Connect:

• Champion a collaborative, inclusive culture that values diverse perspectives.
• Share knowledge, learn from others, and apply new insights.

Develop:

• Engage in open and constructive feedback to foster personal and professional growth.
• Commit to continuous learning and development within a dynamic industry.

Closing Date: 15/05/2026

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Purpose of the job

• To support the Head SC Finance with the regulation, validation and consolidation of financial information of the services departments and to provide and integrated financial governance and assurance in terms of Governance of internal controls, Excise and Customs and Operational and Capital expenditure within the Supply Chain.
• Be the guardian of Heineken Beverages assets and reputation through improved financial controls, managed financial risks and clear & transparent information on business performance.

Key Responsibilities

• Be a business partner for the Supply Chain Service departments in the Supply Chain business unit by collating financial data and ensure integrity of financial data. Identify risks, act on or recommend business decisions and actions for the relevant areas to assist and enable fact-based decision making.
• Prepare and critically analyses consolidation monthly results and deliver timely consolidation management reports for Supply Chain which include commentaries, KPI’s, graphs, internal/external insights and/or benchmarks. 
• Ensure reliability & integrity of accounting records (accounts and cost centres) and financial information (P&L and balance sheet) through regular controls and financial awareness of functions.
• Support the business with inter-company related transactions (i.e. cross charges).
• For the Supply Chain Service Departments: Review the budget guidelines and framework. Capture, consolidate, evaluate, and report final budget to management for approval. Review and enforce recommended remedial and preventative action for overspent risks. Review and approve forecasting.
• Ensure the development of the support services financial skills.
• Manage the CAPEX workflow process for Supply Chain. This includes system workflows, review CAPEX requests, training, and reporting.
• Manage the bi-annual stock takes to ensure independent coverage plan. This includes liaising with site management, external auditors, PC&I and finance staff.
• Involved in stock management and assist with stock takes, identification of slow moving and obsolete stock. Escalate to management team any stock risks.
• Assist with the reviewing of the Excise accounts for the VMS warehouses and perform the monthly liability reconciliation.
• Assist with the reviewing of the Customs deferment account entries and schedule the payments on the e-filing platform. Reconcile the liability accounts.
• Perform monthly audits to ensure adherence to internal control principles and assist in Excise & Customs compliance verification as and when required.
• Analyse, consolidate and report monthly stock balances which include forecasting view. 
• Analyse, consolidate and report monthly stock days for blended spirit products.
• Analyse, consolidate and report monthly on RPM.
• Review relevant Supply Chain ICC's monthly, identify mitigating controls and corrective actions and provide feedback to management and obtain sign off.
• Ensure ICC training is provided and Business system tools [Barnowl and PowerBI] are used across the Supply Chain and internal business partners.
• Ensure business information systems up to date and relevant to business needs [BIP, EDI platform, e-filing, CAPEX workflow app].
• Review and implement standardised document control governance. Identify and action systems improvements i.e., reporting automation system developments, Workflow implementations & corporate structure alignment.
• Support with special projects
• Manage relationships with business partners (internal and external such as CoEs, SC Finance, SC Director, P&CI, KPMG, etc).

Job Requirements

Education

• BCom Accounting or equivalent qualification completed.
• CIMA/ BCom Accounting honours or busy completing professional accounting qualification will be an added advantage.

Experience

• Minimum of 3 years relevant experience in Management Accounting and/or Controlling, ideally in Supply Chain. FMCG experience advantageous.
• Knowledge and previous working experience with CAPEX, excise and customs will be an added advantage.
• Intellectual curiosity and ability to search out facts without prior process/guidance.
• Passion for delivering result, take ownership and translating insights into concise practical plans.
• Strong interpersonal/communication/influencing skills to challenge and win support and drive decision making.
• Excellent team player with strong oral and written communication skills.
• High level of cross functional cooperation: effectively partnering with various teams.
• Ability to work independently and under pressure.
• Drive for improvements and changes.
• Sound knowledge of MS office and SAP with specific importance to manufacturing.
• Ability to prepare simple/medium complexity business cases and models.

HEINEKEN Behaviours

• Demonstrates HEINKEN Behaviours aligned to role expectations:

Deliver

• Play to win & celebrate success.
• Deliver the goods.

Shape

• Think consumer first.
• Make courageous moves

Connect

• Champion a culture of belonging
• Learn, share & re-apply.

Develop

• Have real conversations.
• Embrace learning & growth

Closing Date: 10/05/2026