Vacant Roles at Volvo Group

 Job Objectives

Strategic:  

• To take responsibility for compiling a sales strategy and sales plan (sales mix) in order to reach set targets as determined for their area of responsibility in supporting the company business plan.
• To manage Volvo Truck’s advantage, the Customer profile by establishing a customer management strategy for the Dealer Sales team, to strengthen relationships and secure future business.   
• To optimize opportunities to sell Volvo Trucks’ products by analyzing the market trends within the area of responsibility, and ensuring the information given through the Market Company to ensure effective response through price adjustments, sales campaigns, and spec changes.
• To drive the company’s vision through an effective CRM (Customer Relation Management) programme, applicable to Volvo Trucks and Dealer sales departments, draft action plans accordingly and ensure effective and efficient implementation of corrective action.

Operational:    

• To drive the implementation of the sales plan throughout the Dealer Network within the area of responsibility in a structured and focused manner; and to ensure that regular measurement, corrective action and feedback are maintained, on a monthly, quarterly and annual basis.
• To accurately report against sales targets and take corrective action as and when required.
• To manage and control the Operational expense budget through monthly reporting.
• To optimize profitability through management of the sales channels and segments in the area of responsibility.
• To ensure the Dealer network submits their monthly forecast timeously to enable effective inventory planning by Volvo Trucks.
• To sell Heavy Commercial vehicles of highest quality to existing customer base and grow customer base in order to achieve sales targets and improve customer satisfaction.
• To adhere to legislation, policies and procedures as per requirements to ensure compliance.
• To build exceptional relationships to ensure growth and customer retention.
• To ensure optimum profitability and volume for the brand in line with business plan.
• To ensure good communication channels and give regular feedback to customer and key company personnel.
• To add value to the customer by giving advice and support through good understanding the customer’s business and transport needs.

 Qualification & Job Experience

• Diploma in Road Transportation & Logistics.
• Minimum of 5 years sales experience, preferably in the truck industry.
• Minimum of 5 years in a Managerial role.

Key Competencies

Job Knowledge

• Computer Literacy: MS Office Suite.    
• Effective communication (verbal and written).

Job Related Skills 

• Relating and Networking.
• Judgement and decision-making.   
• Organizing and planning.  
• Problem solving.
• Delivering Results and Meeting Customer Expectations.
• Deciding and Initiating Action.
• Entrepreneurial and Commercial Thinking.
• Adhering to Principles and Values.
• Planning and organizing.
• Working with People.
• Persuading and Influencing.
• Analyzing.

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Job Objectives:

• To sell Heavy Commercial vehicles of highest quality to existing customer base and grow customer base, in order to achieve sales targets and improve customer satisfaction.
• To adhere to legislation, policies, and procedures as per requirements to ensure compliance.
• To build exceptional relationships to ensure growth and customer retention.
• To ensure optimum profitability and volume for the brand in line with business plan.
• To ensure good communication channels and give regular feedback to customer and key company personnel.
• To add value to the customer by giving advice and support through good understanding the customer’s business and transport needs.

Qualification & Job Experience

• Matric.
• Industry specific development program.
• 5 years Commercial Truck sales experience.

Key Competencies

Job Knowledge

• Knowledge of finance.
• Knowledge of sales process.  
• Product knowledge.
• Industry knowledge.
• Customer Knowledge.

Job Related Skills

• Selling skills.
• Very Good Interpersonal skills.
• Negotiation skills.
• Conflict-management skills.
• Computer literacy.
• Communication skills.
• Time-management skills.
• Planning and organization skills.

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Job Objectives:

• Fault-finding and diagnosis on Volvo Products by interpreting product “under performance” and/or failure.
• Interpret and implement information in Volvo Manual and Service Literature.
• By following directives provided in Workshop Manuals, produce work of Volvo acceptable standards.
• Follow repair, maintenance instructions and specifications as per the manual.
• Ensure excellence in customer service delivery through meticulously following procedures/processes.
• Provide comprehensive and accurate reports on diagnosis, assessment of component/part, failures, observations, actions and recommendations.
• Follow procedures for breakdown work:
• Liaise with driver before responding to customer breakdowns.
• Ensure the correct documentation is in place and accurately completed before submission.
• Compliance to ISO 9001 and other Safety standards.

Qualification & Job Experience

• Matric/N3.
• Trade Test Certificate - Qualified Diesel Mechanic.
• 3 years Dealership experience in maintenance and repairs of heavy commercial vehicles.

Key Competencies

• Ability to read all relevant measuring equipment.
• Knowledge/skills to effect correct repair work.
• Ability to interpret technical manuals and specifications and put into practice.
• Must be able to speak, read and write English.
• Computer literacy.

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Job Objectives:

Warranty and Maintenance administration

• Ensure that Warranty and Maintenance claims are submitted timeously in accordance with the warranty binder and maintenance procedures. 
• Ensure zero rejection rate. 
• Ensure parts are disposed of in accordance with directives and policies. 
• Ensure that all parts in the claim store is clearly marked according to relevant procedures. 
• Ensure the accuracy and back-up of all relevant documentation including but not limited to job cards e.g. photos, protocols, defect reports, sublet invoices etc. 
• Ensure jobs are costed within VST parameters. 
• Make sure all sublet invoices are loaded on job cards and forwarded to finance for payment. 
• All job cards must be signed off by the Line Manager.

Opening and processing of job cards for repairs, maintenance and servicing

• Ensure information on job card received from workshop include all relevant information e.g. registration number, chassis number, kilometre reading etc.
• Recording service type, e.g. basic, annual etc.
• Record any other faults e.g. brake lights not working, vehicle overheating, etc
• Transferring all relevant information onto job card on computer.
• Carry out credit checks.
• Ensure that job card is allocated to correct account i.e. customer, warranty, maintenance contract.
• Ensure that job cards are signed by Driver/owner or relevant responsible person.

Outwork/sublet orders

• Raising a sublet order.
• Ensure outwork supplier submit quotation for work to be done.
• Sublet order raised against the job (First copy to outlet supplier, second to costing file and third to the job card).
• Copy of processed invoice and order to be attached to job card.

Closing of job cards (work in progress)

• Ensure that daily WIP controls are in place and that regular follow ups are done with workshop team leaders to ensure continuous flow of process.
• Ensure job card has been completed as required with all relevant information, i.e. date, work carried out, time started, time finished, total time worked, VST, cause of failure, etc.
• Ensure that owner or relevant person sign acceptance of work and/or parts fitted.
• Ensure job is signed off by relevant Technician, the Team Leader and the Service Manager before closure.

Qualification & Job Experience

• Matric / N3 or equivalent.
• Computer Skills.
• SAP/GDS Fusion.
• Strong administrative background

Key Competencies

• Good administrative ability.
• Attention to detail.
• Work well under pressure.
• Customer focused.
• Good communication.
• Administration skills.
• Take Initiative.
• Team player.
• Quality orientated.
• Stock control (Warranty).
• Good time management.
• Honesty and Integrity.