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Founded in 1996, MiX Telematics’s products and services provide enterprise fleets, small fleets and consumers with solutions for efficiency, safety, compliance and security. The company delivers its solutions to customers in over 120 countries, across six continents. Over 523,000 mobile assets - from trucks and buses, to vans, cars, motorbikes and ...
Job description
MiX Telematics is a leading global provider of fleet and mobile asset management solutions delivered as SaaS to customers in over 120 countries. MiX Telematics was founded in 1996, has a number of offices as well as a network of more than 130 fleet partners worldwide. Shares are publicly traded on the Johannesburg Stock Exchange (JSE: MIX) and on the New York Stock Exchange (NYSE: MIXT).
MiX Telematics’ main R&D centre is based in Stellenbosch (South Africa) and is supported by smaller satellite development teams in the USA and UK. We are looking to employ passionate, bright and talented Developers to join our software teams in Stellenbosch, and can offer a rewarding career in an innovative and entrepreneurial environment.
Minimum Requirements:
Advantageous:
Passionate about technology
All applicants will be dealt with in terms of the company’s employment equity and skills development plans, affirmative action candidates may be preferred. Although all applications will be considered, not all applicants will be interviewed. Only written applications received before the closing date will be considered.
Job description
MiX Telematics has a vacancy for a Product Support Specialist. The position based in Stellenbosch, Cape Town and reports to the Support Services Manager.
The company would hereby like to invite all interested candidates who feel they meet the minimum requirements to apply for the position.
Description:
The Product Support Specialist will assume ownership of Level 3 support cases about our online product/systems, escalated from Regional Admin from markets in South Africa, Europe, Middle East, Australia, Brazil and the USA, and will follow through until the case has been resolved. If Level 3 cannot resolve an issue, the candidate will then consult with Developers/Engineers to advance the resolution of the issue in a timely manner. Advanced online product/system knowledge and good problem solving skills are required for this position.
Primary Duties and Responsibilities:
Experience and Education Requirements:
We are looking to employ someone that
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