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  • Posted: Sep 22, 2017
    Deadline: Not specified
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    Paracon SA is the founding company of the Paracon group of companies which provides Information and Communication Technology (ICT) services and solutions to a wide range of local and international clients. Paracon’s core business is its Resourcing division which is the leading supplier of ICT resources in South Africa, providing skilled ICT candidates ...
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    Engineer IT Support

    Job Description

    Join a team of tenured experts, a dynamic culture of delivering results and developing people, and work for a thought leader in the industry.

    You Will Be

    • Supporting planned / unplanned outages / incidents for VIP Users;
    • Trained on client handling skills and soft skills;
    • Troubleshooting problems with Laptop Hardware, Application, printer, OS, VPN related issues resolution;
    • Proactively checking all the IT assets of VIP users (frequency is once in a month)
    • Maintaining updated list of all VIP users across India with their laptops and peripheral details;
    • Helping VIP users in Web chat and WebEx sessions;
    • Execution of regular SRs;
    • Managing user accounts and access controls to client data;
    • Handling installation and configuration of Antivirus Software on all the Desktops/Laptops and Updating of Anti-Virus patches;
    • Configuring Microsoft Outlook / Outlook Express;
    • Handling response and closure of calls within committed norms;
    • Performing desktop/phone setup for projects;
    • Reducing repetitive calls;
    • Handling Backup and Restoration; and,
    • Regularly reviewing with VIP users on feedback and new services enablement.

    Job Requirements

    You need to have at least 3 - 4 years' core experience of managing Desktop/Laptops, a good understanding of Desktop/Laptop troubleshooting, experience in managing VIP users (you are expected to excel in technical ability and mobility support), as well as hands on experience on Audio/Video conferencing (should be able to manage high profile meetings).

    You need to be good at supporting all IT related provided equipment such as PCs, Macs, Printers, Phones and Tablets, and assisting with testing and integrating new IT provided equipment and service as required.

    Lastly, you need previous working experience in a 24x7 support environment and you must be comfortable working in Global teams, handling critical incidents (Priority 1 issues) as well as communicating with and managing key stakeholders (internal/external).

    Don't miss out on this awesome opportunity. We look forward to helping you build your career!

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    QA Analyst

    Job Description

    This is your chance to work for one of the most respected technology groups in the country! This is a company that knows exactly where it is going and tells you exactly what is required of you. The work environment is positive, productive and fast paced and their effectiveness is largely due to the well designed, common processes that the staff can rely on.

    They need you to work within the Quality Assurance Department to prepare test plans and conduct testing of developed solutions according to company guidelines and standards. You must have a sound understanding of technical components.

    This Will Include

    • Analysing functional specifications, creating test plans and test scripts, and executing test plans;
    • Identifying and analysing defects, logging defects, and tracking defect resolution within release time frames;
    • Root cause analysis of faults;
    • Providing feedback to the development team, ensuring that the work is carried out in accordance with the schedule and the quality requirements;
    • Creating and maintaining Automation packs;
    • Performing acceptance tests with customer;
    • Maintaining quality assurance environment;
    • Providing estimates and feedback to the project manager/account manager for project scheduling;
    • Ensuring that high quality and accuracy is maintained at all times;
    • Mentoring and guiding juniors; and,
    • Function Specification reviews.

    Job Requirements

    You need to have a relevant 3-year degree or B-Tech or National Diploma (Information Technology / Engineering / Computer Science), 6 - 8 years' formal testing experience, web application and automated testing experience as well as the ability to write SQL queries. You will also rely on your strong technical knowledge to be successful on the job.

    Are you in the market for a contract role? Think you are the person we're looking for? Then get in touch today!

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    Network Engineer

    Job Description

    Our client believes in being the best, and that starts with their people. They have a strong mentorship and growth culture that compliments career development, as well as a belief in a good work life balance.

    What You Will Be Doing

    • Understanding business requirements for customer base and being able to translate them into technical requirements;
    • Providing and developingPlanning, Design, Implementation, Operation and Optimization services for Data Centre Networking;
    • Expert level internetworking troubleshooting in a large-scale network environment;
    • Configuring, monitoring, and tuning WAN/LAN network devices to optimize network performance and assure network security;
    • Configuring and managing Cisco 3825, 2600, 2800 routers and 3850 switches in a 10/100/1000 multi VLAN DS3 and T-1 frame network;
    • Configuring VLAN's and optimizing a high volume transaction WAN;
    • Configuring Radius server for remote access; and,
    • Participating in team to strategize and implement network upgrade from legacy network configuration.

    Job Requirements

    You need to have about 4 - 7 years' experience in networking technologies with a minimum of 3 years' in above capacity in a large MNC. Experience in managing and trouble shooting Cisco devices (Switches, Routers, Concentrators, Load balancers and Firewalls), developing and documenting DRP for mission critical devices as well as managing large projects related to Infrastructure are must haves for the position.

    You need to be good at providing consultative, proactive and/or reactive support to Clients Data Centre Networking accounts, Firewall Support in Management Security using IPSEC, and using network monitoring tools to manage WAN infrastructure including Concord, NAM Modules, NetFlow, Cisco Works, HP Openview, What's Up Professional, or other Enterprise level monitoring tools.

    You will rely on your in-depth knowledge in configuration of VOIP, IPLC and troubleshooting any issues related to that, and you ability to enrich experience with Wide Area Networks consisting of multiple remote sites across the country.

    It is important that you have extensive knowledge of Frame Relay, EIGRP, Policy Based Routing, BGP, VTI Tunnels, HSRP, OC-12, OC-3, and DS3, as well as hands on experience with Networking Devices like Routers, Switches, Firewall from the manufacturers like Cisco, Nortel, Lucent etc. Lastly, you must be able to troubleshoot network performance issues.

    Got the skills? Then let's chat about why you should absolutely consider this awesome career move. We look forward to being a part of your career success!

    Method of Application

    Use the link(s) below to apply on company website.

     

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