1 x Portfolio Administrator- Pinetown at Rentokil Initial South Africa

Description

The purpose of this role is to maintain control and accuracy of the Branch contract portfolio and ensure accurate and timeous processing and documenting of all contract and job sales, losses and price increases. To also enhance, extend and retain the company/division’s business through support function to all internal and external customers.

KEY WORK OUTPUTS & ACCOUNTABILITIES

• Ensure that all Service Agreements are signed as authorised by Sales Manager
• Ensure that all contract checklists have been checked and signed off by the relevant Managers
• Audit survey to contract
• Ensure that all relevant documentation is attached to the Service Level Agreement (SRA)
• Record sales information per consultant in contract book.
• Process on iCabs
• Raise new customer and premise service cards, record in installation book and ensure correct service address Communicate with the accounts contact and make sure they are aware of the contract and explain the invoicing procedure.
• Refer them to the credit controller by name and discuss debit order facility
• Send a letter to the client welcoming him as a valued client signed by the Sales Manager.
• Ensure debit orders are submitted to Head Office daily
• Portfolio prints for consultants - Branch Sales Manager to hand out to Consultants Accuracy of commission payment calculations
• Corporate Account liaison
• Verify consultant’s monthly/YTD sales figures with Admin Manager at the end of each month
• Maintain a leads register - Ensure that all Converted Leads are recorded and forwarded to the Leads call Centre for payment.
• To ensure the efficient and effective control of the Branch administrative systems and operational costs in the absence of the Accounts Administrator
• Complete Commissions and all relevant monthly returns
• Ensure that all documentation is completed timeously and ensure that all deadlines are met.

SKILLS & COMPETENCIES

• Must be customer focused / orientated – both external and internal customers
• Ability to identify customer needs and solutions
• Display initiative / be pro-active
• Have integrity / be reliable
• Self-confident / assertive
• Highly developed communication skills, both written and verbal
• Lateral thinker
• Organisation and planning skills
• Problem solving / solution driven

Requirements

• Matric certificate or equivalent
• Computer literate – MS Office
• Above average Excel Skills
• Above average numeracy skills
• Good knowledge of Rentokil mainframe (internal applicants)