Digital Account Manager at G&G Digital

Job description

The Account Manager position reports directly to the Client Service Director.

The ideal candidate will work on multiple accounts and be responsible for managing numerous multi-disciplined digital projects, accountable for client liaison, maintaining relationships with the client, campaign development and management.

Project management of client accounts and all facets of client service and the delivery of agency services in an exceptional manner.

Key responsibilities:

• Build, strengthen and manage relationships with clients and ensure the agency is their trusted source of digital advice
• Owning the delivery and quality of digital projects for clients based on deep technical understanding of the digital landscape, trends and opportunities
• Quoting, billing and achievement of all campaigns within client budgets
• Overseeing creative delivery
• Understanding and interpreting of clients’ business and requirements
• Identify ways of driving more revenue and sell our full range of digital services to clients
• Develop a thorough understanding of the client brands intergrated digital marketing communication needs within the business and the competitive landscape
• Preparing briefs, presenting creative concepts, identifying channel opportunities and strategies, reporting against agreed KPI’s to ensure clients see the value in all we do for them
• Assist with the setting of client KPI’s and managing the delivery and reporting of these
• Identify any potential client issues and resolve and escalate as appropriate
• Present competitive analysis and monthly reports, sign-off monthly and post-campaign analysis, review and analyse digital activities and opportunities
• Attend client and partner agency meetings taking a key role in driving the digital agenda
• Develop an in-depth understanding of G&G’s business philosophy and ensure its upheld at all times
• Generate powerful insights linked to focussed integrated digital strategies, with clear objectives and KPIs
• Collaborate with internal teams to ensure that G&G is delivering exceptional digital solutions for all clients
• Ensure a thorough understanding and application of all agency tools, templates and processes
• Prepare budget recons for presentation to the finance team, and manage project costings within these
• Present monthly feedback on key learnings/campaigns to MD and HOD’s