Senior Client Services Consultant at Netsurit

Job description

The Senior Client Services Consultant will be responsible for high-end, proactive as well as reactive Technical Support for Netsurit’s client portfolio, including but not limited to:

• Design and implement projects as per client requirements and project scope
• Infrastructure security analysis and reporting
• Client documentation and policy design
• Incident management, Problem management, Resolving Service Requests, and applying Change Management where necessary.
• Good general understanding of the ITIL Framework and ITSM Systems
• Excellent knowledge on Microsoft technologies including but not limited to Office 365, Microsoft 365, Azure, Hyper-V
• Must have a good knowledge of TCP/IP Networking protocols, VLAN’s, installing and configuring Firewalls, managed Switches and Routers.
• Must have a good understanding of network security, malware/ransomware prevention.
• Assist / mentor junior consultants and host technical workshops for the team
• Be able to Analyse / review processes and operating procedures and provide innovative feedback and recommendations.
• Provide high level of support on Windows Servers, workstations and laptops