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Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.
Job Description
The Workflow Analyst is responsible for ensuring the network meets service levels for the skills in your site by future and real-time staffing planning, work mix blending/call queue adjustments, and overall management of workflow across the CS network. The Workflow Analyst serves as a resource, advisor, and close working partner with our Site Leader, Operation Managers, Team Leads, Workflow Analysts and Operations Teams at other sites, and Worldwide Capacity Planning.
Key Responsibilities
Position Expectations
Basic Qualifications
Preferred Qualifications
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