Junior IT Support Technician at Decision Inc.

Job description

Who We Need – Junior IT Support Technician

Decision Inc. is currently looking for a Junior IT Support Technician to join the Decision Inc. team.

We represent the following leading global technology brands and are experts in the implementation, support and execution of these technologies: Qlik, Microsoft BI (SQL, SSIS, SSRS, SSAS, PowerBI), Tableau, R, Python, Alteryx and SAP.

What Will You Do?

• Assist in maintaining the company's computer services and equipment
• Monitoring and maintaining computer systems and networks
• Provide IT support to the Decision Inc. Team
• Initial troubleshooting to determine the correct support requirements
• Ensure the quick resolution of tickets logged
• Ensure users are kept updated on the progress in relation to the resolution of their tickets
• Assist in setting up new hard hardware
• Set up, maintain and control employee user accounts, e-mails and logins
• Maintain IT Inventory and Asset registry

Who Do You Need To Be?

• Technical Support Experience: At least 6 months
• Relevant post matric qualification e.g. A+ N+
• Working knowledge of computers, printers, scanners, and networks
• Ability to manage multiple user requests simultaneously
• Ability to communicate clearly, both verbally and written
• Outgoing personality, with a proactive customer service attitude
• Strong attention to detail and organizational skills.

Please note: If you have not recieved a response within two weeks, please consider your application unsuccessful.