Security Branch Manager at Servest Group

Job description

Minimum Requirements

• The minimum education requirement for the job is a Grade 12 certificate with 5 to 8 years Management/ Operations experience in a Service Industry
• Diploma/Degree in Operations/Business Management
• Fire Arm Competency (Hand-, Shotgun and Rifle) Business Purposes
• Preference will be given to candidates with experience in the “Service Industry” and a strong knowledge of technical, administration and Operations control procedures.
• The preferred candidate must be a good communicator with good interpersonal skills and leadership and supervisory skills.
• The ability to impact positively on productivity through effective team participation and to guide the team on addressing on-going customer service improvement and sound administration procedures. Management of human resources including recruitment, training, coaching, performance management, Staff Welfare and Health and Safety for the division
• Planning and organising skills and computer literacy is essential. The job requires an incumbent with commitment and awareness for detail.
• High levels of integrity. Have a valid driver’s license with own vehicle. Have a private mobile phone.
• No criminal record
• Key Performance Indicators

Promotes Profitability:

• Manage controllable expenses
• Strict adherences to operational procedures.

Manage and Development of staff:

• Demonstrate an interest in and understanding of the attitudes, views and motives of your staff by building a relationship of trust and open communication.
• Manage the performance and productivity of your staff by daily communication and providing feedback on results and conducting quarterly performance evaluation sessions.

Customer Service & Quality:

• Ensure that the client gets the best possible service from the team.
• Manage client complaints promptly, accurately and effectively and ensure that all staff is well trained to deal with difficult clients.

Administration:

• Ensure that you comply with the policies and procedures set out in the Operations Manual when performing Administration.
• Manage the Operations Controllers by doing regular checks on their output and ensure that all administration is done according to Operation standards.
• Analyse Company Vehicle Tracker Reports and company cell phone accounts monthly control unnecessary expenses which may be incurred.

Budget:

• Operate within your Region’s budget by controlling expenses, meet budgeted EBIT targets.
• Manage and generate annual budgets for your Region.

Stock Control:

• Ensure that the quality of stock is to company standards on delivery.
• Manage the control and packing of stock together with the Warehouse Stock Controller

Vehicle Maintenance:

Utilise the Company Vehicle Tracker daily to avoid abuse of company vehicle.

General:

• Strive to maintain company standards and do daily direct communication to the Regional Director
• Ensure that you are contactable on a 24 hour basis or implement a roster of accountable and responsible staff to handle call outs and or urgencies at Client premises.