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  • Posted: Nov 9, 2017
    Deadline: Not specified
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    At Hetzner South Africa we’re passionate about web hosting - it’s our core business and it’s what we do best. Inspired by our brand promise 'Trusted in Hosting’, we focus on delivering a hosting service that’s reliable and consistent, offering good value without compromising on service quality. We remain ongoing in our commitmen...
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    Technical Customer Service Consultant

    Job description

    The ideal candidate:

    • Demonstrates a passionate belief in the value of Customer Service to the business through principles and past actions/achievements;
    • Communicates with insight and understanding, concisely and clearly;
    • Is consistently patient, amicable and responsive in dealing with all people;
    • Demonstrates consistent administrative efficiency and accuracy; and
    • Is tenacious in pursuing constructive relationship outcomes.

    Demonstrates a high level of proficiency in:

    • Communication: Written and spoken English; to listen and comprehend and to convey understanding of concepts, principles and procedures;
    • Administrative skills, attention to detail and troubleshooting;
    • Comprehending customer requirements and responding with the most simple, effective course of action on behalf of the business (“first-time-right” principle).
    • Understanding technical and business concepts at a high level.
    • Questioning, taking ownership of and simplifying the tasks to achieve business outcomes.

    Qualifications and Experience:

    A matric pass or equivalent is essential.

    Method of Application

    Interested and qualified? Go to Hetzner (Pty) Ltd on hetzner.recruitee.com to apply

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