Technical Customer Service Consultant at Hetzner (Pty) Ltd

Job description

The ideal candidate:

• Demonstrates a passionate belief in the value of Customer Service to the business through principles and past actions/achievements;
• Communicates with insight and understanding, concisely and clearly;
• Is consistently patient, amicable and responsive in dealing with all people;
• Demonstrates consistent administrative efficiency and accuracy; and
• Is tenacious in pursuing constructive relationship outcomes.

Demonstrates a high level of proficiency in:

• Communication: Written and spoken English; to listen and comprehend and to convey understanding of concepts, principles and procedures;
• Administrative skills, attention to detail and troubleshooting;
• Comprehending customer requirements and responding with the most simple, effective course of action on behalf of the business (“first-time-right” principle).
• Understanding technical and business concepts at a high level.
• Questioning, taking ownership of and simplifying the tasks to achieve business outcomes.

Qualifications and Experience:

A matric pass or equivalent is essential.