Carat SSA Hub Account Manager at Dentsu Aegis Network SSA

Job description

Role Purpose:

• Support the Account Director within the client service team.
• Operational management, coordination and Briefing of key partners.
• Develop strong relationships and lines of communication with key clients in order to manage extectations and delivery of all projects.
• Develop strong relationships in order to run a smooth workflow with other team members within Carat SA, SSA and partner agencies.

Key Accountabilities:

Responsibilities include, but are not limited to:

• Support AD / Strategist to challenge and probe client brief and ensure complete clarity and agreement on client objectives
• Work with AD / Strategist to deliver convergent strategy
• Present confidently and with impact
• Be accountable for excellent plan execution
• Analyse relevant data e.g. Post campaign reports and recommend and action required
• Be accountable for delivering accurate and timely plans - relentlessly aiming for excellence
• Participate / ensure feedback in regular status updates to keep abreast of developments on your accounts
• Know how to maximise use of Carat, DAN and industry tools
• Be eyes and ears for client relationship escalate issues as they arise / as required
• Connect credibly with client and industry stakeholders to build strong relationships and deliver excellent client service
• Attend and engage in meetings.
• Know and understand the client, their business/brand, their customer, their industry, target customers and who their competitors are - use to deliver innovative, ambitious client plans and service

Essential Personal Attributes:

• Strong communicator across levels (internal and external)
• Good people management
• Ability to manage multiple projects
• Numerate and analytical
• Organised with strong attention to detail
• Enthusiastic
• Open to new experiences and travel in Africa