Administrator Trainee at AfroCentric Group

Job description

Key Role:

To provide administrative support, and to resolve medical aid queries of members and other stakeholders through a call centre environment
Preferred Candidate :Only candidates living with a disability will be considered.

Qualifications

Matric

Core Tasks:

• Accountabilities
• Client service delivery and quality:
• Follow procedures and cooperate with peers and leader for best possible service delivery
• Compliance and Risk Management:
• Defined legal, statutory and regulatory compliance is maintained at the required standards
• Operational risk and governance structures, measures and frameworks are complied with and necessary action is taken to address issues, when necessary

Financial Management:

Contribute to cost savings within the department to assist with financial goals and targets

Operating Model:

• Handle telephone queries within standards and service level agreements
• Correctly route all escalated calls to correct departments
• Professionally handle automated authorisations
• Accurately capture data
• Professionally handle all client communications
• Assist in other departments when the need arise
• Meet delivery objectives through working with other team members within and linked to the department / project
• Resolve operational performance variations and problems and escalate unresolved issues to higher levels
• Ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery

Operational Implementation of Strategy:

• Keep up to date with operational changes implemented in response to important external influences
• Deliver in a manner that supports and meets operational quality standards and meets the defined departmental priorities
• Perform according to defined operational best practice and identify and implement opportunities for continuous delivery improvement

Operational Leadership:

• Deliver personal performance within Human Capital frameworks and policies to ensure delivery to agreed standards and objectives
• Engage in development, coaching and mentoring
• Support transformation through valuing diversity
• Behave in alignment with the Medscheme values

Stakeholder Management:

• Ensure appropriate, active and informative relationships with customers and relevant stakeholders are successfully achieved
• Address customer or stakeholder complaints in alignment with the policies and procedures and ensuring customer / stakeholder buy-in