Service Advisor x 2 at Indwe Risk Services

Job description
Minimum Requirement

Education

• MATRIC
• Level 4 FETC Short-Term Insurance Qualification
• Passed exam RE: Representatives
•  

Experience
  
Sales Consultant

Min 4 years’ experience within service department (personal lines insurance), including 2 years in a Sales & Claims Environment

Competencies

Skills

• Computer Literacy
• Communication
• Analytical Ability
• Negotiation
• Planning and organizing
• Decision making
• Selling
• Listening and assessing
• Time management
• Ability to adapt to change

Knowledge

• Understanding of the insurance and brokerage industry and environment
• Sound knowledge and understanding of personal lines insurance
• FAIS requirements of a representative
• Legal requirements of the insurance industry
• Technical insurance knowledge – (underwriting)

Personal Attribute

• Influential
• Assertiveness
• Flexibility
• Interpersonal effectiveness
• Customer Service orientation
• Resilience and Tenacity
• Emotional maturity
• Proactive
• Innovative
• Deadline driven
• Attention to detail

Key Performance Outputs

• Grow portfolio
• Develop and Implement Pro- Active service plan according to agreed Targets
• Meet agreed Organic growth target
• Provide after sales service to ensure/ new business Vest
• Identify and build relationship with Partners
• Negotiate with Insurers Re- Premium and Quotations
• Do Up and cross -selling on existing business
• Retain and Maintain clients
• Identify new business opportunities
• Identify opportunities for cross and up-selling on existing clients
• Liaise with insurers or management re premiums and quotations if applicable
• Build relationships through regular and proactive caring calls - keeping them abreast of latest products and any news of relevance to them

Policy Administration

• Load policies, amendments and endorsements on the system promptly
• Ensure 1st premium payment processes and debits are discussed and agreed with the clients
• Ensure data integrity on all systems
• General correspondence and e-mails to clients according to company standards
• Responsible for Pro-Active underwriting.
• Responsible for Re-Active underwriting.
• Adhere to underwriting criteria-FAIS requirements and set company standards
• Do amendments correctly & promptly
• Manage incoming and outgoing e-mails according to set norms and standards.
• Adhere to underwriting criteria-FAIS requirements and set company standards
• Ensure regular report and feedback to manager

Claims Administration

• Receive incoming Faxes, emails and other documentation and respond in the appropriate manner
• Capture information accurately and timeously on the administration system
• Ensure regular follow-up of claims
• Follow-up on outstanding information with clients
• Create and maintain an effective filing system
• Ensure that third party claims are sent to Brolink as soon as possible
• Obtain documentation from Public Authorities eg. Vehicle registration papers/SAPS reports
• Handling of all claims correspondence
• Ensure diary entries to ensure that SLA’s are adhered to
• Ensure claims process is followed in line with SLA’s
• Ensure adherence to standard operating procedures relating to claims processing
• Operate within delegated authorities framework to limit exposure
• Effectively attend to deviations and escalate claims queries and resolve expeditiously

Customer service excellence

• Provide a rewarding service experience at all touch points
• Ensure that customer queries are attended to and resolved expeditiously
• Respond to client’s requirements by providing appropriate risk solutions.
• To ensure the provision of a rewarding service experience with each claim handled within the team in line with CSI targets
• Manage client expectation and advise clients on claims(eg loss of ncb, excesses)
• Maintain constant feedback and proactive communication with clients
• Indemnification of clients according to set standards