Application Support Consultant at Steinbuild

Job Description

Position Reference Number: REQ01025

The main purpose of the job:
The purpose of the Application Support Consultant is to assist the Business Systems  Department  to  support  and  manage  the  ERP  system,  providing  first  line  support  and  issue resolution to system users.

The main functional responsibilities are:

• Provide first line application support for the group’s ERP systems.
• Perform scheduled daily, weekly and monthly support tasks.
• Ensure all calls are logged correctly (with all details) and regularly updated.
• Take ownership and manage problem resolution to completion within an acceptable customer service level.
• Investigate  problems  thoroughly  and  methodically,  ensuring  all  options  exhausted  and  all  facts  are documented.
• Thoroughly  test  all  resolutions  before  implementation  to  ensure resolution  is  correct  and  no  other repercussions are found.
• Provide assistance and feedback to users on issues logged.
• Escalate all critical issues timeously.
• Assist with identification of trends and spike to proactively resolve issue before they arise.

Minimum Requirements:

• Grade 12 - required
• IT related qualification – desirable
• At least 3 years application support experience
• At least 2 years technical application exposure (databases, report writing), worked on an ERP system

Behavioural Dimensions

• Excellent MS Excel and report writing skills
• Excellent organizing and communication skills 
• Initiative,
• independence,
• strong-willed
• Patience and resolve with difficult and low level users
• Attention to detail
• Strong customer service skills