Techincal Support Manager at AVOXI

Job Description

Quality, reliability, and the relationships we have with our customers are what we believe are the keys to our success at AVOXI!

As Technical Support Manager for South Africa at AVOXI, you will have ownership and responsibility for ensuring the long-term success of AVOXI customers. As part of the role, you will direct and lead the delivery of Technical Support, ensuring consistent and high quality of Technical Support. You will also serve as a key advocate for our customers and will have the ability to influence our product roadmap as well as the perception of our customers.

Core Areas of Responsibilities

• Manage staff based in our 2 different offices, Johannesburg and Cape Town.
• Manage direct reports within the AVOXI Core Technical Team, both Tier 1 and Tier 2 Support personnel.
• Handle Client Escalations
• Manage case/ticket load
• Work with clients/tickets during peak periods.
• Travel to our Cape Town office is required. A minimum of 1 week per month you will be required to be in Cape Town.
• Travel to Customer sites country wide.

Requirements

• Strong Leadership
• Excellent communication skills
• Customer Focus
• Performance Management
• Understanding of SIP
• Perks
• Competitive Salary
• Bonus Opportunity (We win, YOU win!)
• Professional work environment
• MACBook Pro Computers.