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Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 130,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart citi...
Job description
Job Description
Overall Purpose of the Job: Employee will be responsible for identifying, initiating, maintaining and growing effective community relationships that will actively support our District market share growth strategies, both proactively and reactively, directly and through the CDM’s within the Business, with responsibility for:
- Formulating and implementing the District attrition management plan through coordination with all matrix departments
- Identify strategic threats and opportunities within the communities in the District and intervene as appropriate
- Formulate strategic plans and partnerships with communities to maximise the market share opportunities, and minimise market share risk from competitors
- Ensure that all community partnerships are effectively managed in terms of liaison
- Ensure that the value proposition is communicated to existing customers within the District
- Ensure that all existing community and strategic partnerships within the District maintain a positive commercial position
Main Duties & Responsibilities
Provide support to District leadership on
- Developing and implementing District and sub area attrition strategy
- eDeveloping and implementing District Community Development strategy
- Manage CDM effectiveness and productivity
Provide community partnerships support to the District in achieving:
- Target attrition rates
- Target organic growth in client numbers, RPU and LSS Contract revenue.
Provide support to the District by
- Managing all partnerships successfully to reduce attrition, and risk of attrition
- Identifying new community partnership opportunities within the District
- Identify and develop strategic community relationships
- Identify and react to community competitor threats
- Provide strategic input ito customer communications
- Ensuring required EHS standards and targets are communicated, executed upon and achieved
Reporting with Business Finance:
- timeous and accurately provide profitability analysis by scheme
Customer Focus:
- Responsible employee must ensure that they increase average length of customer relationship in Communities that increases retention rates.
- Improve customer satisfaction ratings and customer loyalty
Achieve revenue and margin targets related to:
- Community schemes through scheme profitability analysis
- Managing annual increase negotiations with all existing community partnerships
- Achieving the budgeted new scheme targets for the District
Job Qualifications
Minimum qualifications and experience:
- University (Degree) – preferred. Post-graduate qualification ideal.
- 7-15 years’ client liaison/relationship management and general management experience preferred
- Experience is the Subscriber sector will be an advantage
- Must be an excellent oral and written presenter.
- Must have the ability to work with the internal operational teams. Must have the ability to work collaboratively with all functions within the organization. Must be able to influence in order to achieve the attrition and organic sales goals.
- Must have experience in growing a business and needs to be a self-starter and highly motivated in order to make a difference in the company.
- Experience in marketing and communications, must be prepared and able to get operational where and when required.
- Must have relationship management experience. Must have a good understanding of finance and business accounting. Should be conversant in Cash Flow P&L management. Must have the entrepreneurial skill to develop sustainable strategic and commercial partnerships.
- Experience in a marketing or communications role
Behavioural Competencies And Skills Required
- Business acumen
- Strategic agility
- Financial knowledge
- Entrepreneurial skills
- Marketing awareness
- Interpersonal skills
- Presentation and communication skills
- Negotiation skills
- Managerial courage
- Results driven
Interpersonal Skills
- Good communication skills
- Verbal and written
- Conflict management
- Strong negotiation skills
- Maintaining effective teams
- Customer focus and focus on continuous improvement
- Empowerment mindset with team members
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