Trending Roles at FNB South Africa

Are you someone who can:

• Serve customers promptly and professionally, ensuring their needs are fully understood
• Deliver an excellent customer experience aligned to Balanced Scorecard service standards
• Achieve net profit growth through effective sales and service support
• Manage the migration of customers from traditional transactions to Self‑Service and digital channels
• Grow the active customer account base to expand overall client engagement
• Identify and maximise cross‑sell opportunities to strengthen customer relationships
• Track, control, and influence sales activities to achieve predetermined sales targets
• Track, control, and influence service activities to improve service efficiencies
• Provide efficient administration through careful planning, accurate reporting, and timely information updates
• Check and verify transactions daily to ensure new business applications are processed and closed within required timelines
• Produce accurate and reliable sales and service statistics for management and decision‑making
• Comply with governance, legislative, and audit requirements
• Uphold FNB’s Golden Rules processes and procedures consistently
• Take accountability for self‑development and continuously grow personal capability

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4 
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following:

• Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
• Confidence in guiding customers toward digital and Self‑Service solutions
• Ability to identify sales opportunities and support portfolio growth
• High levels of accuracy, discipline, and adherence to process
• Strong organising, planning, and time‑management capability
• Commitment to delivering consistent, exceptional service

End Date: May 15, 2026

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Are you someone who can :

• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
• Ensure system, process and efficiency improvements (including innovations)
• Analyse system technical requirement
• Conduct a system requirement risk assessment
• Define, develop and document how business systems interface functionally
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Control expenditure and identify process improvements to contain and reduce costs
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Display and encourage an appreciation of teamwork and inclusivity
• Participate in planned activities that are appropriate for own development
• Ensure development and continuous value add improvement to operational processes
• Compile reports that track progress and guide business to make informed decisions
• Manages risks in own area of responsibility
• Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards

Must be able to:

• Develop and maintain well-structured, scalable APIs, including comprehensive documentation for internal and external stakeholders. 
• Define and implement data integrity standards, design efficient database schemas, and ensure consistency and reliability across all data systems. 
• Translate business requirements into technical specifications for APIs and database architecture. 
• Work closely with developers, analysts, and product teams to ensure seamless integration and optimal performance of systems. 

 Required Skills & Experience 

• Experience in API design and documentation (REST or SOAP). 
• Strong knowledge of database design principles (relational and/or NoSQL). 
• Expertise in data integrity, normalization, and security best practices. 
• Familiarity with tools such as Swagger/OpenAPI, Postman, and SQL/NoSQL databases

You’ll benefit from our changeable benefits like:

• Inspiring work environment
• Work that is challenging
• Space to make a difference.
• Opportunities to innovate.
• Focus on health and wellbeing (onsite wellness center, gym and crèche at our main campus to innovative employee wellbeing and financial fitness programmes)
• Resources to help you with your professional development.
• Generous leave policy
• Preferential employee banking rates
• When it comes to learning and development, we encourage our changeable to expand their knowledge, on their own, with others, in person or online.
• As for our workspace, it is immersive, collaborative, and energetic because at FNB, innovation is our lifeblood and change in our DNA.

End Date: May 13, 2026

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Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner.
• Ensure compliance with rules and processes and has attention to detail.
• Educate customers to the correct Banking platform aligned with their needs.
  Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyse customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.
• Willing to work on a shift structure

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4 
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following:

• Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
• Confidence in guiding customers toward digital and Self‑Service solutions
• Ability to identify sales opportunities and support portfolio growth
• High levels of accuracy, discipline, and adherence to process
• Strong organising, planning, and time‑management capability
• Commitment to delivering consistent, exceptional service

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

End Date: May 12, 2026

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Job Description

To provide expertise in the design, development, and maintenance of sourcing data and loading it into the data warehouse; and to design and develop strategy aligned, stakeholder responsive multi-dimensional insight tools (including but not limited to PowerBI, cubes, etc.) off the data warehouse in order to drive adoption and consumption of self-service insights and reporting.

• Creates solutions to meet customer demands.
• Deliver internal and external customer service excellence through adherence to quality service standards.
• Ensure full understanding of customer needs to deliver a quality service.
• Propose ideas to improve customer service.
• Participate in planned activities that are appropriate for own development.
• Provide support and input into tactical business strategies and execute on relevant business intelligence (BI) projects / BI initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Drive business profitability in the context of cost management through effective delivery of Business Intelligence solutions (time management and cost).
• Ensure ongoing efficiencies driven by a culture of sharing "build once and build for all" as well as leveraging tools built by other D&A teams via consumption or enhancements prior to new builds on D&A outcomes.
• Manage existing reports/dashboards through ongoing production of MIS outputs to ensure consistent information supply in the required format/frequency.
• Provide additional insight into information produced for clients to ensure a value-added service to any information request to enhance business efficiencies.
• Interpret the source to target mapping to be used to extract data from various sources.
• Convert data into meaningful information that is stored in a data warehouse that can enhance the effectiveness of business decisions.
• Liaise with relevant stakeholders to provide input into assigned projects, in line with business requirements within the required timeframe and specification.
• Liaise with BI Manager and business on issues related to project and support in resolution.
• Develop business solution based on source to target mapping and business requirements specifications (BRS).
• Perform unit testing.
• Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability.
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
• Monitor customer feedback reports and align processes to maximise efficiencies.
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Ensure implementation of relevant policies, governance and practice standards across the business.
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes.
• Develops an understanding of risks and risk management approaches.
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
• Educates others and makes suggestions for improvements.
• Networks and participates in specialist risk forums where required.
• Participate in planned activities that are appropriate for own development.
• Develop, encourage and nurture collaborative relationships across area of specialization.
• Display and ecourage an appreciation of teamwork and inclusivity.
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Creates solutions to meet customer demands.
• Deliver internal and external customer service excellence through adherence to quality service standards.

End Date: May 12, 2026

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Job Description

• The Data Solutionist is a senior, consultative role that acts as a bridge between business strategy and data delivery. The role is responsible for translating business problems into well‑defined data use cases, shaping data products and solutions aligned to the organisation’s Information Architecture and ensuring data assets generate measurable business value.
• The Data Solutionist embeds data thinking into initiatives from inception, influences design decisions, and enables business, BI, and engineering teams to deliver trusted, scalable analytics and insights.

Business & Data Use-Case Definition

• Partner with business stakeholders to understand strategy, objectives, and decision needs.
• Translate business problems into clear data use cases, requirements, and success measures.
• Define and prioritise data products and analytics solutions aligned to business value.
• Develop business cases and value assessments for proposed data solutions. Data Solution & Data Product Design

Delivery Governance & Compliance

• Ensure solutions comply with internal policies, data governance, statutory, and regulatory requirements.
• Embed data quality, lineage, and stewardship considerations into solution designs.
• Support the definition of end-to-end business and data processes aligned to customer journeys.
• Monitor data solution outcomes and drive corrective actions where expected benefits are not achieved.

Consulting & Stakeholder Engagement

• Act as an internal consultant, providing data-driven recommendations and decision support.
• Facilitate workshops, discovery sessions, and JAD sessions for data product definition and prioritisation.
• Communicate complex data and analytics concepts in clear, business-friendly language.
• Influence stakeholders and support informed decision-making through insights and storytelling.

Analytics & Technology Enablement

• Assess existing data and analytics environments to identify gaps, risks, and improvement opportunities.
• Enable self-service analytics by shaping well-designed BI and analytical data products.
• Support automation, performance optimisation, and cost-efficient use of data platforms.
• Use analytics tools (SQL, Power BI, SAS, Excel, Python/R) to explore data, validate logic, and quantify business problems.

Continuous Improvement & Innovation

• Identify opportunities to improve business processes through data, automation, and innovation.
• Reduce duplication, improve efficiency, and enable reuse of data assets.
• Align improvements with customer feedback, business priorities, and strategic outcomes.
• Leadership, Collaboration & Capability Building
• Build strong relationships across business, BI, engineering, and architecture teams.
• Champion best practices, standards, and data product thinking.
• Mentor and coach data engineers, analysts, and solution designers.
• Contribute to a collaborative, inclusive, and high-performance delivery culture.

Core Competencies & Experience

• Bachelor’s degree in computer science, Information Systems, Engineering, or related field.
• 8+ years’ experience in data engineering, data architecture, BI, or analytics roles.
• Strong experience designing and delivering enterprise data and analytics solutions.
• Solid understanding of data modelling, integration patterns and data products.
• Strong SQL skills and data analysis capability.
• Experience working across the SDLC and BDLC.
• Proven ability to translate business needs into actionable data solutions.

Preferred / Advantageous

• Experience with Power BI, SAS, Teradata, Python/R, and big data platforms.
• Hands-on experience building dashboards, reports, or analytical solutions.
• Familiarity with data governance, quality, and metadata practices.
• Strong consulting, facilitation, and stakeholder engagement skills.
• Excellent problem-solving, analytical thinking, and communication skill

End Date: May 17, 2026

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Are you someone who can:

• Welcome and engage customers entering the branch in a professional and friendly manner
• Understand customer requirements quickly and accurately to determine the correct support channel
• Actively manage the customer waiting experience within the branch environment
• Direct customers to appropriate eChannels and Self‑Service options to meet their needs
• Prevent complaints by proactively identifying customers requiring additional support
• Intervene when customers are at risk of leaving the branch without being assisted
• Offer alternative solutions such as booking tickets or guiding customers to digital channels
• Provide exceptional customer service to external clients seeking banking or financial assistance
• Build and maintain positive stakeholder relationships within the branch environment
• Deliver customer service in line with quality service standards and customer experience best practices
• Ensure operational excellence through consistent delivery of work processes according to defined standards
• Contribute to cost efficiencies through responsible use of work related resources
• Optimise own work through the application of learning and continuous improvement

Teamwork, Growth & Continuous Improvement

• Contribute positively to teamwork, inclusivity, and collaboration within the branch team
• Identify opportunities to assess, improve, and develop personal performance
• Actively seek feedback and apply learning experiences to improve service delivery
• Demonstrate adaptability and a willingness to learn as customer and business needs evolve

You will be an ideal candidate if you possess the following:

• Preferred NQF5 level qualification or higher
• 1 – 3 years client  experience and value management in a customer facing service environment like  banking, hospitality, or a related field (advantageous)
• Strong understanding of customer experience principles and service excellence
• Comfort guiding customers to digital and self service platforms
• Excellent communication and interpersonal skills

You will have access to:

Continuous learning and development aligned to customer experience excellence

• Exposure to digital banking platforms and service innovation
• A supportive, inclusive team culture focused on service quality

End Date: May 13, 2026

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Are you someone who can:

• Leverage and manage existing Independent Financial Advisory relationships
• Establish and onboard new Independent Financial Advisor relationships
• Achieve Invest, Insure and other business sales targets.
• Build and manage a dynamic team of Business Management and Servicing Consultants.
• Provide insight into internal product requirements.
• Keep abreast of the competitor landscape.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate service and solutions to the Independent Financial Advisor.
• Maximize Business Portfolio and cross sell opportunities and strengthen client relationships.
• Translate sales strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and controls to track progress.
• Comply with governance in terms of legislative and audit requirements.
• Monitor costs, benefits per channel.

You will be an ideal candidate if you have:

• A relevant degree in commerce or a related field.
• National certificate in Certified Financial Planning (CFP).
• Client centric with an entrepreneurial flair.
• Have a proven sales and management track record.
• The ability to build enduring client relationships.
• The ability to build, manage and motivate a team of Business and Servicing Consultants.
• The relevant Class of Business training  
• Experience in and working with Group Risk, Individual Life and Investment products.
• At least 10 years’ experience in the financial services industry.
• Have good attention to detail.
• Are curious, innovative, passionate, and willing to learn.
• Have an RE5
• Willing to travel locally.

End Date: May 22, 2026

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Are you someone who can:

• Engage customers in a positive and professional manner by being helpful
• by living up to our brand promise of “How can we help you?” at all times
• Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions
• Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms
• Fulfil transactions above set benchmarks while delivering exceptional service
• Manage leads, referrals, and customer follow-ups within agreed turnaround times
• Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance
• Always conduct yourself in an ethical and professional manner
• Take accountability for personal performance, learning, and career development
• Stay informed on product offerings, systems, and industry developments
• Contribute to team success and adapt to changing customer and business needs

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4 
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services

End Date: May 16, 2026

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Job Description

• To deliver exceptional experience and education to Private Wealth clients on basic wealth creation, accumulation and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.

Requirements:

• Must have an FSCA approved NQF level 7
• Must have RE5
• Required Sub cats - 1.3 1.4 1.5 1.14
• Financial advice/advisory experience/Investment experience is required
• Identify Local and Offshore fiduciary opportunities and advise on client philanthropy.
• Participate in planned activities that are appropriate for own development.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Identify and utilise opportunities for revenue growth to deliver on sales targets.
• Provide appropriate banking and financial solutions across an allocated portfolio of clients.
• Develop, encourage and nurture collaborative relationships across the FRG.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Conduct client reviews within the context of client engagements and market all financial services solutions within the relevant business offering.
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
• Deliver internal and external customer service excellence through adherence to quality service standards.
• Prevent wastage and identify process improvements to contain and reduce costs.
• Achieve revenue and profit targets by growing portfolio base, providing independent holistic advice and solutions that ensure revenue and profit growth.

End Date: May 15, 2026

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Job Description

• To manage and guide Application Development teams by delivering secure, stable, and scalable digital platforms that support business strategy, customer outcomes, and operational resilience.
• The role is accountable for translating business requirements into technology solutions, driving modern engineering practices, embedding responsible AI usage, and ensuring high standards of delivery, governance, and people leadership.
• Experience within Transact and/or Unsecured Lending technology environments will be an advantage.

Hello future Application Development Manager,

• As part of our Personal and Private IT Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who has:

• Degree in Information Systems, Computer Science, Engineering, or related discipline.
• 8+ years’ experience in application development, including leadership of development teams.
• Experience within financial services or regulated environments is advantageous.
• Exposure to Transact and Unsecured Lending systems and delivery models will be an added advantage.

Do you have experience in:

Financial & Planning Management

• Collate, analyse, and evaluate delivery and operational data to forecast expenditure and capacity requirements.
• Monitor budget performance and identify opportunities to optimise cost efficiency and resource utilisation.
• Use platform metrics and insights (including AI‑assisted reporting where applicable) to support informed decision‑making.

Customer & Business Focus

• Ensure a strong understanding of customer and business needs to deliver reliable, fit‑for‑purpose technology solutions.
• Align application delivery to business operational plans, organisational values, and service standards.
• Analyse customer and operational feedback to continuously improve digital journeys, service quality, and platform stability, particularly within high‑volume Transact and Unsecured Lending domains.

Stakeholder Engagement

• Build and maintain strong relationships that enable effective expectation management, knowledge sharing, and collaboration.
• Engage cross‑functionally with Product, Architecture, Operations, QA, Security, and Business teams to enable delivery.
• Communicate delivery plans, progress, risks, and dependencies clearly to all stakeholders.
• Act as a trusted technology partner, contributing insight and guidance to support business outcomes across Transact and Unsecured Lending platforms.

Delivery, Reporting & Insight

• Deliver application solutions across the full lifecycle, including build, release, and run.
• Provide accurate and timely delivery, operational, and risk reporting.
• Leverage dashboards, observability tools, and AI‑enabled insights to improve quality, predict issues, and drive continuous improvement.
• Ensure predictable delivery through effective planning, prioritisation, and execution discipline.

Strategy & Operational Planning

• Provide input into tactical and operational technology strategies aligned to broader business objectives.
• Develop and execute operational plans that support platform modernisation, resilience, and scalability.
• Contribute to roadmap planning and prioritisation to maximise value delivery in transaction heavily and unsecured lending environments.

People Leadership & Development

• Lead, manage, and develop multi‑disciplinary application development teams.
• Set clear performance expectations aligned to delivery outcomes and organisational priorities.
• Conduct performance reviews and support continuous development through coaching and feedback.
• Ensure each team member maintains a personal development plan aligned to current and future skill requirements.
• Support succession planning, cross‑skilling, and knowledge transfer initiatives.
• Foster an inclusive, high‑performance culture that encourages accountability, collaboration, and learning.

Engineering Community & Capability

• Lead or contribute to specialist communities of practice.
• Promote modern engineering standards, including cloud‑native development, automation, and platform thinking.
• Encourage responsible adoption of AI tools (e.g., Microsoft Copilot, AI‑assisted testing, and monitoring) to improve productivity, code quality, and operational effectiveness.

Governance, Risk & Control

• Ensure adherence to SDLC, change management, audit, and regulatory requirements.
• Proactively identify and manage delivery, operational, and technology risks.
• Take accountability for production stability, including incident management, root cause analysis, and preventative actions.
• Support internal and external audits with appropriate documentation and controls.

Technical Knowledge & Experience

• Strong software engineering background (Java ecosystem preferred).
• Experience delivering enterprise‑scale applications using modern architectures (APIs, microservices, cloud‑native platforms, containers).
• Exposure to CI/CD pipelines, DevSecOps practices, and automated testing.
• Practical experience using AI‑assisted development or engineering tools to improve efficiency and quality.
• Solid understanding of enterprise systems, integrations, and data flows.
• Experience supporting Transact and/or Unsecured Lending platforms will be an advantage.

Leadership & Behavioural Competencies

• Strong people leadership with a coaching and development mindset.
• Outcome‑focused, accountable, and delivery‑oriented.
• Clear communicator across both technical and non‑technical audiences.
• Comfortable operating in complex, regulated environments.
• Adaptive, collaborative, and committed to continuous learning.

End Date: May 18, 2026

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Are you someone who can:

• Deliver exceptional experience and education to Private Clients/Private Clients RMB clients on basic wealth creation, accumulation.
• Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through ensuring effective management of the leads pipeline.
• Produce consistently high-quality outputs within agreed deadlines.

You will be an ideal candidate if you have:

• Minimum Qualification - Relevant NQF level 7 FSCA approved Degree.
• RE5 Regulatory Compliance Certificates with relevant COB (Class of Business) Meet all requirements on SUB-CATS.
• Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.

You will have access to:

• Opportunities to network and collaborate.
• Earn basic guaranteed rewards with uncapped earning potential.
• Opportunities to innovate.

End Date: May 15, 2026

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Job Description

• As the Risk Head, you will be responsible for leading the development, implementation, and continuous improvement of our risk, legal, and compliance frameworks.
• You will play a pivotal role in safeguarding the organisation, ensuring regulatory compliance, and providing proactive insights that enable informed decision-making.
• You will partner closely with Group functions, business leadership and industry bodies to create a resilient risk environment that supports sustainable growth.

Group Partnership

• Building relationships within Commercial segment, FirstRand C&E, FirstRand Compliance and maintain RMB compliance and business relationships.
• Engage other internal business frontline teams with FX business to provide solutions for challenges (Excon) or to discuss new product/service/rail/process to ensure mitigation of risk.
• Maintain relationship with internal audit and improve business relationship with audit teams.

Business Enabler

• Assist and execute FXPH business strategy as set by FXPH Exco
• Implement alignment with Commercial CRO strategy across individual governance teams. This includes implementing a risk-based framework that covers risk appetite thresholds.
• Enhancement of Fraud controls across FX products and platforms.
• New Products. Improve LRC processes to ensure risks are elevated at the appropriate approval committees. Support and partner business by engaging internal LRC areas where they required to assist with approval discussions especially around new risks.

Enhance business unit Risk Profile

• Embed and monitor the effectiveness of the business control environment in managing the BU Risk Profile within Risk Appetite. (Ops Risk/Fraud/IT Risk/ Compliance/ Excon/ Legal/Project Risk).
• Actively shifting the profile of high-risk components- Mostly Compliance related at this point in time.
• Losses within appetite/budget; no material risk events and effective and timeous root cause analysis and remediation within Group risk appetite framework
• Data maturity around risk/compliance data usage. To drive together with FX Data team the BU data integrity/completeness and security.
• Limited if any repeat audit findings and to further manage audit findings remediation pro-actively to ensure no overdue findings.

People Focus

• Engaged team/Retention of talent/People Health/Succession Planning

Risk management culture (Maturity) including Culture

• Enable robust and ethical culture based on agreed principles founded on agreed Group and R&C Conduct Principles across Customer Conduct; Business Conduct; Employee Conduct and Market Conduct
• Delivery on segment Ops Risk Programme; Compliance Programme and IT Risk Programme, by maximising collective LRC resources to ensure managed maturity rating for FXPH.
• Complete identification/reviews of business high risk exposures and review of business control design for adequacy and effectiveness (PRCIA) including KRIs and where applicable raise self-disclosed items for efficient remediation.
• Improved Risk Reporting (set Appetite parameters for each discipline) and quick/efficient escalations fit for purpose.

Budget and ongoing cost management discipline (Team) and Exco Emerging Risk focus

• Identification and proactive response by elevating and reporting emerging risk themes to relevant forums e.g. through risk reports, outcomes of impact assessments 
• Where required engage with business and internal stakeholders on impact of emerging risks (ex. Excon RBA and implementation thereof, new SARB Excon directives, Payments modernisation impact leading to several new legislation pieces that requires impact assessments and communication to relevant stakeholders).

Job Requirements:

• Honours or Master’s degree in Risk, Compliance, Law, Finance or Business (advantageous
• Minimum 15 years relevant work experience
• Extensive senior leadership experience in enterprise risk, compliance or legal advisory within financial services
• Proven experience in cross‑border payments, digital payments, international remittances or regulatory compliance governing global payment flows.
• Strong understanding of banking regulations, AML/CFT requirements, operational risk frameworks and corporate governance.
• Experience engaging with regulatory bodies, audit committees and executive governance structures.
• Demonstrated ability to influence at executive level, drive strategic outcomes and lead complex change initiatives.

End Date: May 17, 2026

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Role requirements:

• The test analyst role is to design and implement comprehensive testing procedures for programs within a suite of applications, ensuring software quality and reliability. Contribute to the development of test plans, create detailed test cases, and execute testing activities to validate functionality, performance, and compliance with requirements.
• The successful candidate must have experience in device and EMV certification
• The successful candidate must have used the BTT tool
• Understanding of BASE24
• The successful candidate must have experience with Automation testing

Key Responsibilities:

• Deliver against operational and cost targets
• Prioritise resource allocation to minimise and reduce wastage
• Monitor costs for the financial year according to the operational plan
• Allocates and approves expenditure
• Review cost reports and resolves or explains variances to the budge
• Identify, control and escalate potential risks that may lead to increased costs
• Manage costs or expenses within approved budget to achieve cost efficiencies
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
• Engage in cross-functional relationships to obtain and to provide work support
• Deliver customer experience excellence aligned to Organisational values and service standards
• Build professional long-term relationships with customers based on trust that builds the brand
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
• Provide customers with relevant information to keep them informed of products and service options
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Ensure implementation of relevant policies, governance and practice standards across the business
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findigns and changes
• Develops an understanding of risks and risk management approaches
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
• Educates others and makes suggestions for improvements
• Networks and participates in specialist risk forums where required
• Create test plan to include environments, number of resources to be assigned to  the project, high level test case and highlight the risks and assumptions
• Create the test procedure to be followed when executing the test cases
• Create design steps from test cases in the Quality Centre
• Execute system validation plans (new function) and liaise with the Business Analysts and technical teams in order to compile test scripts
• Execute all test activities for allocated projects
• Coordinate and execute all allocated test activities for projects
• Prepare and submit test plans for sign-off
• Ensure alignment between test environment and production environment
• Treat production issues as first priority
• Compile defect reports to highlight to the Stakeholders the number of issues raised
• Assess own performance against competencies and skills required delivery
• Identify development needs and select effective solutions to address own development need
• Prepare a personal development plan with management to implement and review as required
• Monitor own progress against development plan and measure impact of results
• Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity
• Partner and collaborate with team members to achieve team success
• Share information and knowledge that benefits the team

We can be a match if you have:

• 3 years + experience in automation testing
• Minimum ISTQB Foundation Level certificate

End Date: May 17, 2026

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Job Description

• To engage in meal production in the kitchen pertaining to a specialised area or areas of food production i.e., hot, cold, vegetables or baking

Are you someone who can:

• Prepare, cook, and present dishes within your designated section according to menu specifications and quality standards.
• Establish efficient work procedures and schedules to optimize productivity and track deliverables.
• Ensure daily cleanliness of the work environment, including kitchens and relevant equipment.
• Align to quality standards in business processes by: Complying with OSHACT regulations to ensure safe working conditions. Identifying and adhering to HACCP principles. Practicing “clean as you go” and using chemicals properly.
• Maintain a keen awareness of profit margins and minimize waste.
• Train and manage less experienced or trainee staff within your section.
• Assist the Sous Chef and senior kitchen staff in the development of new dishes and menus.
• Monitor stock levels and assist with inventory control.
• Collaborate with other sections to ensure smooth kitchen operations.

You will be an ideal candidate if you have:

• Culinary diploma or equivalent professional qualification.
• Minimum 3 years’ experience in a similar role within a high-volume or fine-dining environment.
• Strong knowledge of food safety standards, HACCP, and OSHACT compliance.
• Ability to work under pressure and meet deadlines.
• Excellent communication and leadership skills.
• Skills & Attributes: Passion for food and creativity in presentation. Strong organizational and time-management skills. Ability to train and mentor junior staff effectively. High attention to detail and commitment to quality.

End Date: May 12, 2026

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Job Description

• The Business Architect is responsible for defining, shaping, and optimising the business architecture underpinning the FNB Banking Platform. The role serves as the strategic bridge between business stakeholders, platform consumers, and technical delivery teams, ensuring that business strategies are translated into scalable platform capabilities, integrated processes, and user centric customer experiences.
• This role blends business analysis, process engineering, solution design alignment, and customer experience insight to create coherent, efficient, and future fit platform solutions that drive FNB’s digital and operational excellence

Key Responsibilities

Strategic Alignment & Architecture Development

• Translate platform and business strategies into actionable business architecture roadmaps.
• Identify and document business capabilities required to support platform evolution.
• Recommend improvements to platform operating models, governance, and processes.

Business & System Analysis

• Analyse and document business requirements, user needs, system interactions, and data flows.
• Conduct impact assessments on changes affecting processes, platforms, and business units.
• Produce business architecture artefacts including capability maps, value streams, ecosystem diagrams, and requirements catalogues.

Process Engineering & Optimisation

• Map, design, and optimise core banking processes to support seamless customer journeys and operational efficiency.
• Use BPMN, Lean, Six Sigma, and continuous improvement methodologies to identify and eliminate waste or process constraints.
• Ensure processes support automation, compliance, and risk mitigation.

Platform Solution Collaboration

• Work closely with Solution Architects to align functional requirements with architectural standards and technical feasibility.
• Participate in solution evaluation and trade‑off discussions to ensure balanced outcomes.
• Provide business context in design sessions to ensure cohesive and integrated solutions.

Customer & User Experience Integration

• Incorporate customer journey insights, persona inputs, and UX requirements into platform designs.
• Champion end‑user experience in decision‑making processes.
• Ensure customer pain points, behaviours, and expectations are reflected in business architecture models.

Stakeholder Management & Communication

• Facilitate workshops, forums, and alignment sessions with business owners, developers, designers, and executives.
• Present architectural insights, business impacts, and recommendations to stakeholders.
• Maintain strong relationships across business, IT, operations, compliance, and product teams.

Governance, Risk & Compliance

• Ensure adherence to enterprise architecture principles, standards, and governance processes.
• Maintain documentation repositories and ensure version control of business architecture artefacts.
• Support risk and compliance teams in assessing regulatory impacts on platforms and processes.

Technical Competencies

• Advanced business and systems analysis
• Process engineering (BPMN, Lean, Six Sigma)
• Solution design and architecture awareness
• Strong understanding of banking platforms, APIs, integrations, and digital ecosystems
• Data modelling, workflow mapping, and conceptual system design
• Business capability modelling and value‑stream mapping

Business & Customer Competencies

• Customer journey mapping
• User‑centric design thinking
• Business process optimisation
• Strong analytical and problem‑solving skills
• Ability to simplify complex concepts for diverse audiences

Behavioural Competencies

• Strategic thinking and conceptual reasoning
• Stakeholder engagement and relationship management
• Exceptional communication and facilitation skills
• Collaboration and influence in complex environments
• Adaptability and comfort with ambiguity
• Outcome-driven mindset

Qualifications & Experience

• Bachelor’s Degree in Information Systems, Business, Engineering, or related discipline.

Certifications such as:

• TOGAF (Advantageous)
• Lean/Six Sigma
• BPMN
• BABOK (CBAP)

Minimum Experience

5–8 years relevant experience across:

• Business analysis
• Process engineering
• Solution or technical design collaboration
• Banking, financial services, or platform-led environments

Preferred Experience

• Exposure to cloud platforms, microservices, and API‑led architectures
• Experience working within agile delivery environments
• Cross‑functional business and technology design experience

Key Deliverables

• Platform capability maps
• Business process maps and optimisation recommendations
• Business requirements and system interaction documentation
• Impact assessments and solution alignment reports
• Customer journey insights incorporated into platform design
• Governance documentation and architecture artefacts
• Stakeholder engagement plans and workshop outputs

Decision-Making Authority

• Recommends platform design approaches and business architecture frameworks.
• Advises on process and system impacts of proposed changes.
• Provides input into solution design and prioritisation processes.
• Influences platform roadmap through business architecture insights.

Role Impact

• Ensures alignment between business strategy and platform execution
• Supports reduction in delivery risk, rework, and integration misalignment
• Drives customer‑centric design across the banking platform
• Enhances operational efficiency and process coherence
• Strengthens governance and architectural maturity within the platform

End Date: May 15, 2026

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Job Description

• To coordinate people and processes and drive business change that delivers value through the structured implementation and delivery of projects against time, resource, budget, and scope constraints for medium to large and/or medium to highly complex BU/PH.
• We’re looking for an experienced Project Manager to lead medium to large, and/or complex business projects that deliver measurable value.
• In this role, you will coordinate people, processes, budgets, and timelines to ensure successful end‑to‑end project delivery and support organisational change.

Key Responsibilities

• Lead full project lifecycle: planning, execution, monitoring, and closure.
• Define project scope, objectives, deliverables, and success criteria.
• Manage resources including people, time, systems, and budget.
• Drive effective change management and ensure business readiness.
• Build strong stakeholder relationships and ensure transparent communication.
• Identify risks, resolve issues, and maintain governance‑aligned documentation.
• Coach and guide project team members to deliver quality outcomes.

Skills & Experience

• Minimum 3 - 5 years’ experience managing medium‑complexity projects.
• Strong planning, coordination, and problem-solving skills.
• Excellent communication and stakeholder engagement abilities.
• Experience with budgeting, reporting, and governance.
• Project Management certification (PMP, PRINCE2, Agile) advantageous.

Requirements

• Minimum Qualification - Project Management Diploma or Project management accreditation or certification: CAPM, PRINCE 2 Management Systems, IT, STEM or equivalent
• Preferred Qualification - Post Graduate Degree Project management
• 5 to 7 years relevant experience in a project environment
• Familiar with basic project management principles and processes with an ability to manage stakeholders, scope, plan, execute and close projects
• Agile and/or traditional project management skills
• Basic accounting and financial management skills
• Knowledge of the full Microsoft Office suite
• Knowledge of project tracking and enablement tools

End Date: May 17, 2026

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Are you someone who can:

• Engage customers in a positive and professional manner by being helpful
• by living up to our brand promise of “How can we help you?” at all times
• Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions
• Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms
• Fulfil transactions above set benchmarks while delivering exceptional service
• Manage leads, referrals, and customer follow-ups within agreed turnaround times
• Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance
• Always conduct yourself in an ethical and professional manner
• Take accountability for personal performance, learning, and career development
• Stay informed on product offerings, systems, and industry developments
• Contribute to team success and adapt to changing customer and business needs

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4 
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following:

• Strong understanding of FAIS, TCF principles, and regulatory compliance
• Proven ability to meet sales, service, and customer experience targets
• Must not be an unrehabilitated insolvent

End Date: May 13, 2026

go to method of application »

Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Are you someone who can:

• Engage customers in a positive and professional manner by being helpful
• by living up to our brand promise of “How can we help you?” at all times
• Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions
• Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms
• Fulfil transactions above set benchmarks while delivering exceptional service
• Manage leads, referrals, and customer follow-ups within agreed turnaround times
• Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance
• Always conduct yourself in an ethical and professional manner
• Take accountability for personal performance, learning, and career development
• Stay informed on product offerings, systems, and industry developments
• Contribute to team success and adapt to changing customer and business needs

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4 
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following:

• Strong understanding of FAIS, TCF principles, and regulatory compliance
• Proven ability to meet sales, service, and customer experience targets
• Must not be an unrehabilitated insolvent

End Date: May 16, 2026