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  • Posted: Mar 15, 2017
    Deadline: Not specified
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  • WE BELIEVE IN THE POWER OF NUMBERS TO TELL A STORY, NOT ONLY ABOUT THE PAST BUT ALSO ABOUT THE FUTURE. Munro Forensic Actuaries has a distinguished history defining the crossroads where actuarial assessment meets litigation. For more than a decade, we have been at the forefront of providing actuarial assessments of damages for the legal fraternity throughout...
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    Client Services Consultant

    Job Description

    *Cape town based candidates only*

    Key Responsibilities

    • Tasking incoming instructions (20 tasks per day)
    • Accurate data capturing of information
    • Client service: Handling telephone and written enquiries in a friendly and efficient manner
    • Correct categorising of email instructions
    • Ensuring each email is saved to the server for company records
    • Sending accurate receipt emails
    • Managing client deadline expectations with intention and excellence
    • Being intentional about selecting deadlines and communicating with the client if we are unable to meet them
    • Switchboard operation
    • Sales Support which includes the accurate capturing of new accounts and contacts
    • Capturing and managing trial dates when an actuary is needed to testify in court
    • Arranging Affidavits for Clients when needed for court
    • Taking delivery and tasking hand delivered instructions
    • Taking delivery and signing for Subpoenas
    • Welcoming guests in a professional manner
    • Assisting with impeccable neatness in the office
    • Following up and liaising with clients regarding travel arrangements for court appearances
    • Arranging consultations with clients (calendar invites, confirmation of times, venues etc.)
    • Run errands when required –Post Office, PostNet etc

    Sales:

    • Deal with Customer Enquiries with regards to reporting requirements and costing as well as sample reports
    • Be able to answer basic questions about our reports, their costs and requirements
    • Send off emails RE: the above mentioned
    • Produce quotations if necessary
    • Complete the CRM admin on inhouse system needed for the above
    • Sending flowers (new business, referrals)
    • Welcoming new clients, ensuring they received their report and are happy with it

    Desired Skills and Experience

    Qualifications

    •  Matric or equivalent qualifications
    •  Tertiary qualification (desirable but not essential)
    •  Driver’s license preferable but not essential
    • Personal Attributes
    • Attention to detail is a must
    • Exceptional telephone and communication skills
    • Able to work under pressure
    • Great customer service attitude
    • Team player

    Business Skills/Experience

    •  A good working knowledge of MS office and IT packages

    Industry Skills/Experience

    •  2-3years’ experience in a similar role (client services) / environment
    •  Experience in office administration

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Munro Forensic Actuaries on www.munrofa.com to apply

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